Shop Talk

A year after the death star aka ATT let me go I am back in the swing of things working for a verizon retailer so far I like this job better then the 3 1/2 yrs I worked at att. How is every doing?

I picked up a Samsung Acclaim after one was returned to our store. Since MyContactsBackup is preloaded to the phone, and it's copyrighted to the first number set up with the app, I am unable to download my contacts. Does anyone know how to delete a preloaded app so I can re-download it and get my contacts?

* TOOT *

...

* 1 minute has passed *

...

CST: hello? hell...

ME: (LOUD VOICE, AMPLIFIER JACKED UP) THANK YOU FOR CALLING ***, NAME'S DAVE CAN I GET THE WIRELESS NUMBER YOU ARE CALLING ABOUT?

CST: (SHOUTING) WTF? YOU NEARLY GAVE ME A HEART ATTACK DAMMIT! %$#*&^


maybe i'll do this one. just for kicks. 😈 😈 😈

cust called in and vented about his service with att... for... 1hr... and 15 min... i only got a few words in but his was right. att service suckin so back they filed a class action??

whats that all about? att goin higher in the courts bout they dropped calls?

ON do you not understand ?

ok please power it on

......

please turn it on

.......

please press the on button

could you powercycle..... it ?


ARE YOU ASKING ME TO CUTS IT ON ?

Yes

Why didn't you say so in the 1st place ?

"headdesk"

OK, so I've had 3 calls in a row from people that want the pricing for the Samsung Vibrant which doesn't come out till tomorrow.

All of them knew that the phone isn't available until tomorrow and two of them gave me snotty attitudes when I told them that pricing wouldn't be available until the phone is released tomorrow.

I just can't understand some of these people. It's just like they have way too much time on their hands and need to waste my time on purpose.

I'm guessing when they call tomorrow that it will be out of stock. Grrrrrrrrrrrrr

been at work and called your spouse to relieave some stress or for them to make you feel better and instead they sound just as stupid as the customers you talked to all day and you just completely go off on them. LOL


I just did. 🤭



Stupid customers...

i work in a call center, and i have to do outbound ☹️ ... everyday, the majority of my calls, the customers have these strange, uncommon, and difficult names. we have to say their whole names when calling outbound. it's not just their last names i can't say, but the first names too. i have totally butchered customers' names.

I just had a customer get arrested for a DWI while on the phone screaming at me!!! It's 9 am!

IDK WTH IS GOING ON, BUT PEOPLES COMMON SENCE IS GONE!! Its normaly monday, idk if it caught up the day after, BUT IT COMES 10 FOLD!!!

_____________________________________________ __
Cust: Yea i wanted to unlock my bb.

Me: ok sir, is it att branded? and where did you get it from

Cust: Yes, att

Me: IMEI please

Cust: ***************

Me: ok its not pulling up an unlock code. again where did you get this phone?

Cust: T-mobile

Me: is it t-mobile branded?

Cust: Yes
_____________________________________________ __
Cust: I dont want to pay the late fee

Me: Well your bill has to be paid on time to avoid the fee

Cust: well can i pay on the 15th and avoid the fee?

Me: its due on the 14th sir

Cust: but i dont wa...
(continues)

I hate the smell of old ladies.

Three of them just came into the store to pay their bill and I could almost see the cloud of Wind Song around them.

BLECH. 👿

👿

I know your upset but if you can please just give me a chance to provide you with the info your looking for ( gets interrupted again)

Anyone here know how I can get a Microcell for free? I don't know what markets AT&T is doing it in, but it'd be cool to get something like that here in PA.

Let me know if you have access to that kind of info.

Holy cow, I hate mumblers! You know, they call and mumble and then get upset when you ask them to repeat themselves. And I don't know about other call centers, but this cattle-car place I work at is so crowded and noisy I can barely hear some callers to begin with. Yes, even with the volume cranked up. Gosh maybe I should just mumble back at 'em... 👿

"And this one...

or this one?

And how much is this one?

Oh, thats too much.

How much is this one?

How about this one?

I forgot how much you said this one was.

How much is this on... *WHACK!!!!*"



crap. now I need to clean the blood off of this kiosk. FML.

Couldnt find the original post

Myyoungsuk Jo

🤣

And counting!

If you can't work your phone don't own one! Who in the hell would sell an 80 year old lady a data device? This should be a crime!

d@mn you Monday!

for t-mobile reps... 👀 ... what is the upgrade policy?? is it every 2 years?? or how long do you have to wait to be able to upgrade?? just wondering... 🤭