Shop Talk
What's the price of your new phone that isn't out yet???
OK, so I've had 3 calls in a row from people that want the pricing for the Samsung Vibrant which doesn't come out till tomorrow.
All of them knew that the phone isn't available until tomorrow and two of them gave me snotty attitudes when I told them that pricing wouldn't be available until the phone is released tomorrow.
I just can't understand some of these people. It's just like they have way too much time on their hands and need to waste my time on purpose.
I'm guessing when they call tomorrow that it will be out of stock. Grrrrrrrrrrrrr
All of them knew that the phone isn't available until tomorrow and two of them gave me snotty attitudes when I told them that pricing wouldn't be available until the phone is released tomorrow.
I just can't understand some of these people. It's just like they have way too much time on their hands and need to waste my time on purpose.
I'm guessing when they call tomorrow that it will be out of stock. Grrrrrrrrrrrrr
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🤣
I get similar calls.
"When's the such-and-such phone coming out?"
And I gotta tell 'em that we find out maybe a day or two before everyone else does, so we really don't know. Hell, we're told not to give customers a date even on those occasions when we really ARE given an estimated release date, because sh*t happens and they sometimes push the release date back because of it.
Seriously, they should just not announce upcoming phones. Just release 'em when they're ready. If nobody knows when they come out until the day before they come out, and nobody can say when they come out if they find out before that, then just let it all be a big surprise.
I get similar calls.
"When's the such-and-such phone coming out?"
And I gotta tell 'em that we find out maybe a day or two before everyone else does, so we really don't know. Hell, we're told not to give customers a date even on those occasions when we really ARE given an estimated release date, because sh*t happens and they sometimes push the release date back because of it.
Seriously, they should just not announce upcoming phones. Just release 'em when they're ready. If nobody knows when they come out until the day before they come out, and nobody can say when they come out if they find out before that, then just let it all be a big surprise.
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I agree completely. It just makes sense to wait on announcing a new phone till the day it comes out. You avoid wasting the reps time and you might actually be able to control the inventory issues a bit better.
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Unfortunately thats counter productive. The only way to to wait on announcing them would be to develop them internally with a tech group that had no outside contact with the real world. Leaks happen, FCC blueprints filed under freedom of information are known. If announcements weren't made, people would still know about the phones and even more people would call in wanting to order because they don't know then the phone is released.
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they callcause they have spare "piss off customer service to make my self feel better" time
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