Shop Talk

so i have been on the clock for an hour, and i still haven't gotta a call!

ME: I was able to locate your account and will need to authenticate your account to prevent fraud. May I have your account PIN please?
CX:: why do you need my account pin for
ME: In order to prevent fraud, I will need to authenticate your account.

seriously? why is it so painful to ask for a pin. you came to me asking for your order number, then freak out when I ask for you pin. If I ask you once, dont make me ask why, just give it to me dumbass.

1000 miles from shore
6 inches of rain
whole town of 200,0000 is in a ditch

Town renames itself Lake"City"

Just had a guy call in and want device specs for a bb 8300.... while giving them he "pleasures himself" I HATE SOME FREAKS!?!?! How do you get off on BB specs? WTF?!?!? 😳

Customers who call in while driving down the highway who want help doing things on their phone that you need two hands and concentration for: *thumbs down* 😡

A friend/relative/coworker of mine (You find around here that at least half the people working here are related to SOMEBODY else who works here.) Sent me this, it's supposed to be the transcript of a call to a Qwest call center. I don't know how true it is but it's pretty freaking funny so I figured I'd share.

BEN
It's a great day at Qwest! My name is Ben. How can I help you?

CUSTOMER
Yes, mortal, cower before me and serve the almighty Camaxtli!

BEN
Umm...I'm sorry what was that again?

CUSTOMER
Foolish human! Can you not recognize the power and might of an almighty god?!

BEN
...you're a...god?

CUSTOMER
Of course! I am the great Camaxtli! God of War, Fate and Hunting! Inventor of Fire! Creato...
(continues)

and for a T-Mobile store rep... thats bank.

Thanks call center support! It took me a while to get to you today, (sometimes well over an hour with three phones on speaker!) but you served well! I love you all!

So I just got off this call and I swear she sounded just like Gollum off Lord of the rings I kept waiting for her to go no you will never take my Precious!

👀

They're not that hard to use. They won't bite, growl, spit, or defile your ancestor's graves. I don't get why people are so afraid of using them when they are there to save not only us time but the customers time as well and then they get all pissed at me because they have to wait for a rep to take their payment.

OK..so there aren't enough stupid people in the world to ruin my big 3 day weekend coming up.

Anyone else planning on imbibery and debauchery this weekend?

I'm clocking in from lunch and I look to my right. A couple are discussing rate plans and cell phones with a sales rep. I happen to look down and I seen a firearm in a holster. I look at the sales rep and she doesn't look back at me. I look at the customer and he stares at me. My manager wanted me to do some stuff in the back and take some trash out so I pretty much left until the couple was gone.

But my question is, what would you do if a customer walks into your place of employment with a firearm in a holster. Would you bring attention to it by asking a question like, "are you an off duty cop". Or would you pretend it's not there if he isn't using?

I work NSS with a Sprint vendor site, and taking calls I've come across some really funny names for customers and store reps. The funniest ones I've come across in my 3 months working here are:

Susan Glascock - C

Dong Lam - C

Osama Borja - C

Ariel - Male store rep

Courtney - Male store rep

Xena - Female store rep.

Anybody else have funny names of customers or reps?

My pet peeve of the day is when customers don't listen. If you ask me a question, shut your face and LISTEN to the answer. If you can't do that, then stop wasting my time. I don't want to repeat myself 15 times.
With that said, if, no, when you acknowledge that I WILL REMOVE THE FREE TRIALS BEFORE YOU GET CHARGED FOR THEM, do not go cry to customer service saying you never knew they were there!!! You agreed to them, you deal with it.

Today is going to be a long day.

So, it seems a bit slow for the moment and in order to spice the day up a bit, let's have a competition for the "stupid customer of the day". Enter your story for a chance to win amazing prizes.

I'm so tired of being a retail rep being pushed to sell accessories and such. They wont stock the stores with anything customers want. For example, the my touch slide just came out last week with a few accessories available for it.

In the meantime we get a email today stating that there wont be any more accessories available till end of July and into August. Seriously?!? How far up your arses are your heads corporate??

Meanwhile this past Holiday season Verizon pushed and pushed the Droid. Everyone thought this was the latest greatest thing since the iphone. Wrong!! The fact of it is that t-mobile had the first android device a more than a year before. Did anyone know that? Of course not, because T-mobile doesn't have any clue how to...
(continues)

....don't respond with "Oh, I see."

I did that today and I felt like the biggest schmuck.

I'm so tired of being a retail rep being pushed to sell accessories and such. They wont stock the stores with anything customers want. For example, the my touch slide just came out last week with a few accessories available for it. In the meantime we get a email today stating that there wont be any more available till end of July and into August. Seriously?!? How far up your arses are your heads corporate?? Meanwhile this past Holiday season Verizon pushed and pushed the Droid. Everyone thought this was the latest greatest thing since the iphone. Wrong!! The fact of it is that t-mobile had the first android device a more than a year before. Did anyone know that? Of course not, because T-mobile doesn't have any clue how to market a...
(continues)

They'll sit there and argue with you and insist they pay the bills and all that and try to get around it, and it's like - "HEY. BUDDY! Just verify the durn password. Get it right. Or don't. But don't sit there trying to run some game on me. If you don't remember, then you don't remember, and we can have you go to the store and get it removed or updated. That's fine. But arguing with me and getting all hot under the collar isn't going to make the password match."

Sheesh. 🙄

CX: Sumbody speaka spanish ples!?!?

😎 Transfer......

Makes my day go by a lil faster!