Shop Talk

one place i worked at had a lead named jesus(spanish pronounciation)

another of our leads told a training class, "if you ever need help stand up and yell "Help Me Jesus!" (christian pronounciation)

so it happens , one day some screams "help me jesus!"

And from where ever he was in the callcenter a disembodied voice says ," WHAT! I'M BUSY!" 😳

and suddenly the hold and mute percentage goes up as everyone is lmao 🤣

So, I've had a couple of bad sales days in the past but for some reason, almost every caller I had today was determined to be a new "low" for me.

Was anyone else having an off day?

Hi.

So, I often get callers that I am almost 10% percent sure have stolen someone else's identification.

One of my first calls this morning was from a very nice elderly gentleman who was very confused because our company had billed him for about $400 and I knew right away what was happening.

I just wish there was a way to track down some of the scumbags who make their living stealing other peoples information and ruining their lives.

Anyone else deal with this on a constant basis?

OK, one thing that gets me is when reps giove misinformation, on purpose. Please dont, tell the truth, please....

cx - "OKAY WHEN I ORDERED THE PHONE THE REP TOLD ME IT WOULD TAKE 2 DAYS EVEN WITH IT BEING ON BACK ORDER..."

Me : 🤨 , seriously?

maybe the agent should check the inventory report and it shows "june 23rd for inventory to be replenished" you shouldn't have even placed the order when the damn phone wasn't even available. I hate the Evo, and I hate you telesales rep.

really? if we had inventory to ship, it wouldn't be on backorder now would it? does anyone else hate Telesales as much as me?

👿

customer called in. He wanted to turn off his handset becaz he lost it. When i checked his account, it was barred bcaz of an outstanding balance. Now, our system will not allow us to make adjust on an account once its in that status or beyond it.[ It would have to be sent off somewhere else which would take a longer time to do ]. He was advised. 🤣 to my surprise, he said he wants it done NOW. I said it cant be. He said "the phone can still call out even thought its barred. He has been using since then and now who ever has it will make out calls". When i check the account, its showing that the system failed to complete the BAR request. The account has been barred for 2weeks now 😳 . So I'm saying to myself, WHY didn't he call to let us ...
(continues)

Is we are swamped. Callers wait 15 to 25 minutes to talk to us. So this guy gets on and instead of asking me to help his issue, he spends 3 minuted griping about the wait and how important his time is. I kept tring to get him back on target and finally dumped him.

Shut Up!

Seriously? S a N! Picky B suckers!

Really? You're calling today? Let's see, you just rang, I answered, and you're now telling me you're calling?

SHOCKING!

If you don't know the difference in 2010 between an email address and your Facebook account, pal, you deserve neither.

And gimme dat phone. Twit.

Me(warm hand off): Yes I'm calling in for the customer today wanting to cancel a line the account holder has passed away and I have the death certificate. So I'm going to put the wife on the line to cancel.

Phone Rep: I'd be happy to help, one call resoulution is my goal. What was it they wanted again?

🤣 🤣 🤣 🤣


I know the phone rep wasn't paying attention but I just started cracking up, I figured that was a pretty good hand off with information.

im at a call center and we cannot have any electronic devices, pens, paper, or anything on the floor at all. no internet access except to phone scoop, wikipedia, and all the cellphone providers websites. and its 20 mins between calls. how do you entertain yourselves?

coming soon, we open in one minute 🙄

Take a look at yourself first. We have the customer in front of us. We are held accountable by people who have access to our place of work and the surrounding area. You can hang up on a call or give bad advice and you won't get in trouble for it. You have the freedom to pick and choose your battles, we don't. If we make a mistake, the customer knows our name. Not an agent ID, which I have seen I was given the wrong one by customer care reps.

1. Stop asking us if we can do it on our system. I would never call in to do something I can do on my end and have to deal with nonsense. Keep in mind that our system is limited compared to yours. It would cost the company millions to match the capabilities that you have.

2. Realize that we can't ...
(continues)

So, it's my first break right? I logged in 9:00 and it's now a few minutes past 12. I have 13 calls with no freaking sale! Unbelievable! Well, I should've expected this, it's the day before the HTC Evo is scheduled for release and most people are calling in with inquiries like: "I heard that the EVO will be released tomorrow so that means I have to callback tomorrow to order it, right?" Ughh.. talk about answering your own questions! Then, they hang-up and we can't do outbound calls, so my stats, in short, is screwed! And oh, they expect us to hit the goals with these kinds of calls we're receiving?! Un-freaking-believable! 👿

Most of the calls I'm getting are non-sales related! I swear when I get back on the phone after this break,...
(continues)

2.2..........that is all

You ask them for their order number, and they respond with "where would I find that?" Do you really think I will know where you put your order number? It can be in your email, on a sheet of paper, in the package you received, on your account, why ask me where it is?

and when I ask "where online you placed your order, and you respond "on sprint.com" and I find your order, and it was with Telesales? how hard is it to remember wher you purchased your phone?

25 minutes til I close. Someone just walked in. I ask how I can help.

"My family is coming in behind me. We're getting all new phones."

This family has 5 lines. Cool? Yes, that I will be getting 5 renewals. No, because they can never make up their minds and I will be here probably an hour after we close just so I can finish everything up.

Wish me luck.

Somebody might find this memo I just left rolling around... Last call of the night, had to transfer to Blackberry Tech to fix some things. Anyways, the customer asked me to notate that she was a pleasant person. So, I did.

"Customer would like it notated that she is a pleasant person; this is an accurate statement."