Shop Talk

The cell phone number.


Do you call the cable company and provide your gas company account number?

There's usually 2 or 3 a day, but today there's been about 8 or 9.

I come to work and first call of the day, customer says im in the store and my phone says insert sim, the lady is telling me I have water damage to the phone and they will not touch it, she told me to call you to have you overnight another phone to me, pull up the account and what do you know no insurance and has never had it....why would you tell the customer to call in and ask us to overnight him another phone knowing that he has no insurance, he has an upgrade why dont you do your job and try and sell him a new phone....thanks for the headache and thanks for doing your job to the best of your ability...not, oh and I hope you like the IRT I submitted on you as well. again thanks for doing all you could do to help the customer...oh thats ri...
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Have you guys been getting a lot of calls about the iPhone 4? It seems like wait times have increased the past few days and it seems logical that iphone inquiries would be to blame.

Man this store rep is not only interrupting me right after he asks me a quetion, he keeps belittling me, let me tell you something mister store rep you can bite me and 😈 👿

I don't care about the blah blah blah with your ex and your kids on some other account that isn't this account that's just YOUR phone and YOUR account. All that crap that's going on on the other account with your ex - DOESN'T APPLY TO THIS ACCOUNT OF YOURS HERE!

I don't know why that store rep who told you he was changing your plan didn't actually change your plan on this account. I don't know why there's no notation at all about changing your plan pricing on this account in the last 6 months or more. All I know is that you've been running a past due balance from the very beginning, for over a year now, for no particular reason, I know that I've updated your mailing address and email address as you've requested, and I know that threatenin...
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Please, we are all busy, Sales, CC, Tech, Loyalty... Please USE YOUR PHONE LISTS, AND WHEN YOU ARE ON THE LINE WITH US, PLEASE BE PROFFESSIONAL! OF ALL OF THE THINGS THAT I GET TIRED OF IS RUDE STORE REPS. VERIFY THE ACCOUNT CORRECT, AND DONT GET MAD AT QUESTIONS. THANKS.

off the phones for wha.... 2hrs now? hope u all r gettin the same treatment lol

Ok customer bought phone from wirefly 28 days ago.

Customer: I want to exchange my phone I have only had it 28 days you have a 30 policy.

Me: ok let me look at your account. Unfortunatly you got the phone from wirefly and you need to exchange through them.

Cust; but I can never get hold of them and I only have 2 days they wont get it back in time.

Me I am sorry but I can only exchange phone bought through cusotmer care. 😡

cust.

well its an a phone bought for att so you should exchange it as a courtesy.

Oh I empathize with you sir but it cant be done through our systems.

I am gonna cancel the service and all my business lines from att landline if you dont excahgne my phone.

me: 👿 I understand your frustrate...
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It's not uncommon at all to have people calling in demanding a new phone for free or to pay $20 for another one.

Why?


Cause their phone cracked it's screen all by itself. It was just sitting in a case and in the morning it was broken. 🙄These people are the most argumentative of any other callers.


What a fun day.

Had a random customer just come in and ask how to clean his charging port. Told him the usual, dry clean toobrush, and he left content. I'm sitting here watching him leaving and his whole family just did a Chinese fire drill with their station wagaon and he climbed in the back hatch! His wife was a rather larger woman (with about 5 fat rolls on her back) and she was wearing just a bathing suit. They just drove off with the back hatch still opened. Winners!

I have been stuck on hold for about 30 minutes now! I need help! fml

I haven't any idea how this post will help, but I have a line of customers!

crap.

One samsung mythic purple left on chair at a department store and one pantech ocean breeze. Thank you for your donation.....Haha!

okay okay TMO is out to kill sales agents. Every phone for free? People are so stupid they're aren't going to be able to read the legal text. Its at a retail store only, and with two lines of new service. restrictions do apply. I can see it already people are going to be calling in asking about it. GRR 👿 I wish I could just hang up on stupid people.

If you have to use break to use the bathroom during the first part of your day, and then use your scheduled break, is your supervisor allowed to tell you that for the last 5.5 hours of your shift you only have 1 minute and 40 seconds of break?

Pretty sure it's an OSHA violation but that's just me.

I so wish that i could just ask customers their DOB and if they have a credit/debit card and tell them right away that they're flexpay N(basically our lowest approval rating) before going through the whole call flow process.

That or just hang up on the customers that i can't understand. If you're going to call someone DON'T MUMBLE and SPEAK CLEARLY. I would rather them yell at me than whisper. At least that way a can turn down the volume instead of have it cranked trying to hear them

Customer: Can I pay a bill here?

Me: Not a problem man, whats your phone number?

Customer: ********

Me: alright, it'll be $76.40 plus a $1.00 convenience fee totaling $77.40

Customer: But my bill Say's $76.40, why is it a dollar more?

Me: There is a $1.00 fee to pay here at the store, you can avoid that by paying online or mailing in your payment if you'd like.

Customer: no.

Me: No what?

Customer: Absolutely not, I will not pay another fee for this phone.

Me: Alright, I'm sorry I couldn't help you. the website is www.tmo....

Customer: I am going to pay my bill here, but you are not going to charge me.

Me: I'm sorry, It's not a fee I can waive, and it's only a dollar.

Customer sits on the FLOOR< ...
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What happened to basic manners?!?!

Cust: I'm trying to order a phone.

Me: I'd be happy to help you with that, if I could just get....

Cust (interrupting): I'm trying to order it online, but the address doesn't match, so it won't place the order.

Me: Again, I'd be happy to help you with that, I just need your wireless number, you interrupting beach.

Cust: XXXXXXXXXX

Me: Just one moment while I pull up the account. Now, what kind of phone were you trying to order?

Cust: I want the 8GB IPhone 3GS.

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRG GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG GGGG

😡 👿 😡 👿

Desired response: "And you have a Blackberry WHY, again?"

Actual response: "A user manual."

It is with a heavy heart and nimble fingers that I share a tale of woe with you, my Proletarians, and announce the degradation of what once was T-mobile support. I am not usually the type of person to reach outside of my chain of command but I feel as though my back is up against the wall.

It may sound sappy but I have always had the customer's best interest at heart. I pride myself in being able to connect with every customer, fix their issue and even anticipate their needs. I do all of this because I was trained to do this, yes, but also because if you can't take pride in the job you're doing then what is the point? Things went really well for several years. My supervisors always told me that they appreciated my dedication and, ev...
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***Phone rings***

Me: Hey, thanks for calling T-Mobile, its jon.

Customer: I have a question for you, My boyfriend has that new HD2, you know wich one?

Me: Of course, whats up?

Customer: Yo, he locked the phone and can't remember the password, how can I fix that?

Me: Send him into the store and I'll take care of it here.

Customer: Is you sure I can't do it? He is busy right now.

Me: ***seeing what she's getting at*** Sure, all you have to do is shake the phone, but make sure it's straight up and down

Customer: It's not working, what am I doing wrong?

Me: try holding the phone with both hands in front of you and keep it perfectly straight as you shake it up and down

Customer: This feels weird, are you sure...
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