Shop Talk

lmao...welcome to the world of cell phones, sounds like you are stressed to the max....yes i understand fully that store reps have to deal with customer face to face and not all of you are bad...however...i went into a store and was gonna get cell service and there were four people sitting behind the counter, when i walked in no one wanted to help, i asked for a credit app, had one slammed down on the counter, and when they saw i could not get approved i was ignored once again, ok so your not even gonna try and sell me a go phone, when i went next door to sprint, they were polite as pie offered me a go phone, told me how i can get my credit better. So not saying every store agent is like that, just if your gonna point fingers at call center ...
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blah blah....blah blah blah blah.... whatever 🙄 takin it a lil personally are we? what? you can bash call center reps in previous threads but can't handle it when someone else gives it in turn?

hypocrite 😳

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*APPLAUSE*

Thanks store person. I always try to help out store reps despite having been told "tell them to call sales support." So I may have been part of the enabling problem, but I genuinely like to be helpful.

I'm always hearing customers bash the store reps, so perhaps it's easy to get the impression that stores are bad. But then customers seldom tell you when things are great. They either need help or want to complain.

I'd love to get a call where a customer says "my service is great, I love my phone, and I think all you guys are wonderful." Never gonna happen... sigh.

This is the first store rep that actually makes sence when it comes to the care/store battle lol, as much as we do get on store reps nerves and it works visa versa, this 1 actually makes sence w/o making either party look stupid.

High Respect points to 80dollarcarcharger
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Well, here are my feelings:

1. A company is a team, and needs to be able to work together as such. From a Call Center Rep point of veiw, the number one problem that i have is store reps give the good ones a bad name. I have been frustrated with many on the ones that have called in, cause, under most circumstances, they ask us to do things that we cannot do. But, also, i do realize that there are many good reps that either do not have to call in, or get over looked when they call in.

2. A company is ever changing, and needs to be able to adapt. From the store reps that give the others a bad name, they break current P&P. Up training, and notifications need to be done from managers, and reps need to keep a tracker from call centers and st...
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That all industry sales people have the same running commentary.

So all of us who complain about our customers as stupid and what ever, we all shop other places. We all spend money in other places and with other people. Those people complain about us for being the same stupid idiots.


Remember your words when you walk into a store, ask customer service or call a help desk. And mostly when we feel that we have been screwed and or money taken.

1. we have QA which monitors are calls and we also have a system that monitors when we disconnect a call or hang up on a customer so if we do any of the above its called zero tollerance and we will be fired.

2. not all customer service reps are perfect jsut as you store reps are not perfect, our call center does random customer surveys and one of the questions is did the rep resolve your issue, if the customer says no then our pay goes down and we can lose our bonus because of it.

3. the customer can also call back and make a complaint with a sup who can pull the ban access log and see who the rep was the cusotmer talked to then they can submitt an irt ticket on that agents which can result back to a zero tollerance.