Shop Talk

Had a customer that called in and has nothing to do with your dept and they keep talking and you informed them multiple times that u will have to transfer them to the right dept for them to get assistance and they just keep talking and insist that you can help them with their issue. Then they insist on speaking with your manager. Your manager gets on the phone and tells them the same thing u just told them and they finally actually listen?

do you have now?

I got 8 calls and I've been here since 9:00..Hmmm, make it 7:00 for my overtime. 😁

It's pretty slow today and I'm likin' it! The magic works! How's everyone?

this is called working hard! 🤣

Me: "Thank you for choosing Sprint, this is Jessica, how may I help you?"

Cust: "Uh...I think I have the wrong number. I was trying to call my doctor."

Me: "Oh, that's all right. We all get the wrong number sometimes. Is there anything I can help you with?"

Cust: "Do you know when my appointment is?"

Me: "Unfortunately, I don't. Your doctor would, though.

Cust: "Yeah, I have brain damage."

Me: "Wow. I'm sorry to hear that."

Cust: "It's OK, my doctor's gonna get me a new brain. Have a good day!"

😕

with the most beligerant,stupid people that call in to customer care

Hawaii
Alaska
Washington
Oregon
Nevada
California
Arizona
Utah
Idaho
Canada
Montana
Wyoming
Colorado
new Mexico
Mexico
Texas
Oklahoma
Kansas
Nebraska
south Dakota
north Dakota
east Dakota
Minnesota
Iowa
Missouri
Arkansas
Louisiana
Mississippi
Alabama
Georgia
Florida
north Carolina
south Carolina
Virginia
west Virginia
Ohio
Indiana
Illinois
Wisconsin
Michigan
upper Michigan
Pennsylvania
new York
Connecticut
Rhode Island
Maine
Massachusetts
new Hampshire
old Hampshire
vermont
deleware
maryland
D.C

Any one state that has made you say ," when I become Supreme overlord of earth that state is toast" ...It was Missouri ...
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seriously, go die.

just took a chat and gave them all the information on their order, and provided the number to our activations department, then when everything is set and done, she says "Useless chat then?" I respond with "I'm sorry you feel that way." and then I say "Would you like help with anything else today?" she had the nerve to say "Help? With what?"
so I just told her "I have provided you with your current order status, and provided you with information to expedite the process of your
order."
What else do you want? Do you want me to pop out your stupid Motorola i1 phone out of my ass? just so you know, the phone doesn't even have 3G, it runs off nextels crappy ass network, enjoy their speeds and overall pointless phone.

I just went through the whole account verification process with the cust and then realized I had no idea what I'd asked her, and that I'd done the whole thing without consciously thinking about it. 🤣

I don't care if your from another country. If you want me to understand you then try to speak clearer.

C: Do I have to sign contract?
Me: Yes
C: What if I have my own equipment?
Me: Yes
C: OK Lotus Elite, HTC EVO, Blackberry 9650...
Me: So what is your question?
C: Lotus Elite, HTC EVO, Blackberry 9650...
Me: Sir I don't understand if you are asking a question or want to know about the phones I need you to tell me what you need!
C: Your being very disrespectful you are in customer service you should be able to understand what I am saying..
Me: I'm not being disrespectful I just don't understand what you are asking. Did you want to know about the phones? Did you want me to compare them for you? I don't understand what you are aski...
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I receive a call from a mexican guy saying that "a stupid racist black girl" didnt want to assist him... ironicly he was telling me all this racist stuff about racist black people and im 100% hispanic and BLACK.. i was about to release the call and loose my job.. thanks god im a really patient person and tried not to take it personal... hm... 😡

I escaped call center hell almost a month ago.

So far so good.

I haven't heard any phrases like "why do I have to pay the blah blah fee" or "the website says...".

Nobody has complained to me about anything. This is really nice.

My boss has done my job before so when he tells me something I know it's reliable. At stream a decent amount of the managers had never actually been on the phone with the AT&T account so any advice was half ass.

I don't spend all day in a box(doesn't even qualify as a cubicle) attached to a short chain(headset 🙂) like a neglected dog.

I haven't heard anything about Iphones.

I no longer envy the guy in the cow suit in front of the fast food joint.



Nobody cares, but oh well. 😛

You can not waive an activation fee when you upgrade a phone, or add a new line of service the day the customer comes in. the system generates the charge for the next bill, please god stop telling customers that you are going to waive the fees, because you cant, or stop telling them to call customer care, i am tired of getting yelled at by customers for this and getting negatives on my surveys and costing me money on my pay check......thats all.

cx: Sprint.
me: 🤨

then I asked if they needed any further assistance, cx answers "yea i do" dead silence.. okay, may I ask what you need help with? no response for quite some time. sent closers and everything, and then he begins to start typing back to me. how about no, you had over 3 minutes to respond to me, im not helping you anymore.

all I really want to say to is, die in a fire.

but I ordered the "PURPLE RUMOR TOUCH" 😳 good job Account Services..you guys sure can do your job at satisfying the customer and getting what they wanted.. 👿

The worst part about being a clean-freak with your co-worker is when your manager is a SLOB.

After a hard day of selling, I have a huge mess to clean up, and no one here to help me with it, since it's said co-worker's day off. I don't really wanna leave it till tomorrow because I just wanna sell the rest of these EVO's before my manager decides to come in this Saturday and ruin the weekend. 🙄

Why people are always bothering about getting a phone for FREE when they lost it or brake it accidentally? Hey customerss!! please the insurance is NOT a savings account.. I repeat INSURANCES ARE NOT SAVING ACCOUNTS! you dont pay monthly to get a free phone later.. 😡

transfer a deaf person to call someone?! 🤨

cx: did you need the order number

No, I will not need the information to retrieve your order, I can read your mind through the computer and I also have access to your email to see your confirmation email.
Or you could give me your social, dob, drive license number and expiration date, and a few minutes to start purchasing some items..

like if they were in the middle of "it", or on the toilet?

called this morning and wanted to know who our store's DM was. She said she got her phone at a corporate store (not what she said directly, but by the information she gave us, that's all we could surmise). Our store is NOT corporate, so we called our IAE and told him the information that we had (which isn't much). We told her we weren't corporate and she was like, "Fine. Will you just pass on my information to someone who can help me within Sprint?" And she gets off the phone.

No more than 5 minutes later she calls back and asks for the same information (WHO'S YOUR DM?) I didn't give her any information because he shouldn't be bothered with sh!t he's not there to take care of anyway! If you have issues with our indirect, then we'll give y...
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😁 😁 😁 😁 🤣 🤣 🤣 This customer is just going crazy because I'm being so nice 👿 to her and it's getting under her skin, but it's what she deserves for being a bitch at 11:39 at night. ha ha ha ha ha ha .Thanks for the great ending to my Night MRS> HAIR.