Shop Talk
Dear sprint store reps...
Also....
Customer's lie, just so you know. Not all reps tell customers they'll get it waived. Like me! 😁
IgotStax said:
...so you know is on premier accounts and the primary line only
I think it's funny that you group all store reps into one category. It's kind of rude actually.
I've been in the wireless industry for 6 years now, and half of that was in a call center aas a supervisor. I know the SERIOUSLY annoying things that store reps do. What's more, I make it a point to be exactly the opposite and know what I'm doing!
FYI, I resent your stereotyping BS. 😈
So I know most customers leaving this store who call in and say "I WANT MY UPGRADE, ACTIVATION OR OVERAGE WAIVED!" are liars when they say "Well the store told me they could do it, and just to call customer service!"
The only time I tell a customer they can get it waived is when the charge is not legitimate! Because I know better. I know Sprint's policies and what-not. And I also know that there are reps ...
(continues)
1. Tell the customer that Care is NOT able to credit that.
2. Tell the customer if the store offered the credit ONLY THE STORE can credit it.
Usually resolves the ones that are lying and puts it back on the reps that promised it for the ones that aren't lying.