Shop Talk
Customer rant
Cust. When is my bill due?
Me. The 28th.
Cust. Can i pay it on the 1st?
Me. Well payment arrangments need to go through finnancial services, i can give you the number if you would like..
Cust. no i want all of my bills due on the first.
Me. ?
Cust. i want my cell phone bill due on the first with the rest of my bills so i can pay them all at once.
Me....
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Ignorance at its best
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How many, and what phones have we all had.
Samsung SPH-A460
Nokia 3586i
LG VX4400
Kyocera KX414e
Motorola T731c (total P.O.S. got rid of it after three days)
Kyocera SE-47 "Slider"
Audiovox 8900
LG LX5550
Nokia 3585 (loaner)
Kyocera 1135 (loaner)
Nokia 6585 (current)
Kyocera 7135 (current)
How about you?
Cust Serv Reps....Dealers are not stupid
Thank you
America is Expanding ? ?
hmmm, the 51st state must be Puerto Rico and 52nd must be Guam. Anyway, I kindly told him that we consider there to be only 50 states and Saipan is not one of them. Well, he freaked out and demanded a supervisor to speak with, telling me that I obviously do not know anything about geography and America. I gave him his supervisor and checked his account later and he sadly did not receive any credit. 😢
Question for my fellow Call Center Reps...
What am I doing here?
are we stupid???
He tells us the phone is a piece of junk and tosses it on the counter. (strike one)
I picked up the phone and immediately saw the condensation under the screen. (strike two)
I ask him if the phone got wet, knowing it did. He told me no, he was using it then just stopped working. (strike three)
I pointed out the condensation(which was clearly visible) and told him I couldn't exchange it because it had liquid damage.(he had the phone for 4 days) He started cussing and screaming at me, so me being me (a smart *ss), I asked him if he wanted a bag to carry his box and phone in. He looked at me puzzled. So I ...
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'I will just go to Verizon then"...
I mean, sure we are suppose to save customers but I am not gonna bend over backward t save the customers I will talk to them and try to see if I can help them.
Some people just use that if they don't get their way - it is like, "OHHHHHHH, PLEASE DON'T HOW WILL I SLEEP AT NIGHT". People like that need to get their lives together because you've hit rock bottom if you start using that every time you are upset.
'ucking 'itches.
bought a phone from www.lalawest.com
Toilet Phone
He explained how he needs his phone for work to get service calls. That's two bad signs. He's not going to take anything but exactly what he wants for an answer.
Then he tells me he dropped his phone, that's now in his hand, in the toilet. Blech! He said he dried it out for a couple days and it was working but then it started doing "this," as he showed me the display showing "Inster SIM Card." Lovely.
I decide that I should probably do the right thing, albeit the rather disgusting one, by opening up his ph...
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call center or store?
CSP
Talk about too much information.
(Taxes, of course, apply. The following additional charges might be assessed depending on the jurisdiction in which you live: Cingular’s regulatory cost recovery fee of up to $1.25; state 911 fee of up to $3; Federal Universal Service Fee of up to 3.2%; State Universal Service Fees of up to 6.95%; Gross Receipts Surcharge of up to 11%; TEXAS ONLY: Texas Infrastructure Fund Reimbursement surcharge of 1.25%.) Apparently these scripts are written by people who A) havent ever dealt w...
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More than happy
(I'm sure George Carlin has done something to this effect, but I can't remember.)
No sir...I dont care how much you make...water damage still voids the warranty
Thoughts on my last day!!!!!!!
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Hello!