Shop Talk
Any union legacy orange company owned retail sales consultants?
Do you guys do drugs?
So - please "humor" me with your "secert pasts" about drugs, wild orgies, and other things!
canadian reps
ban captain plooky if ya haven't done it already...
cingular employees...
a former att cust who has a gsm phone wants to start service w/ cingular and has this old phone kicking around- cingular says "sure go ahead, but contact att for the unlock code"
I know cingular gives out unlock codes- i'm not sure what the requirements are, but here with former aws (blue) we have zero access whatsoever to unlock codes.
I wasn't going to post anything, but i've had 3 calls this week regarding this đ
For captainplooky and disturbed1...
Whether we are in sales or are CSRs, we are paid to help people, not take their abuse. If the doctor were to come into my store, and throw a tirade in any way even remotely similar to that which was described, I would merely state that "if you want me to help you, you are either going to have speak in a manner that is much more civil, or you will have to leave and come back when you are prepared to be reasonable".
this is for cutomers who just ask for a sup before you can even say your name
(continues)
Love and Hate
Hates đĄ
1. SST telling customer Care is supervisors.
2. Loyalty department is never open. Should I tell the screaming maniac to call again to cancel?
3. The new survey at the end of every call. Yeah cause the job doesn't suck enough some days without being completely demeaning.
4. The FCC.
5. PAR.
6. Our escalation process. Would make you laugh if you knew.
7. I have been a great customer for years. If you don't give me all the credit I want I am going (fill in any other carrier's name)!
8. Cause I live in Canada I get crap compared to my American counterpart.
9.Calling tech and getting questioned on every step I have done. We do have a list before w...
(continues)
What do you dress like?
-AE
-Hollister
-A&F
-some Aero
- I usually dress prepy...
ok is this allowed!?
So, I reach a cingular rep and she pulls up the account info, then says 'yes I can see this customers acct" and then asks me for my email address. I thought she was trying rep verify me or something, so i gave her my cingular email. she then says to me 'ok, im emailing you some notes that i need you to post in a blue account' now i was so confused, i thought that maybe i somehow got disconnected and re connected with a new rep!? so i said "pardon me?" and she repeated how she wanted me to notate a blue account for her. so i replied with
"I am a blue rep, Im calling YOU in orange because I have an orange cust on th...
(continues)
Dogs or cats?
I wanna kill every single kitty-cat
I am alergic to those bitches.
POP fulfillment
Texas, I know you were talking to your account rep about it too. Apparently I have to contact the rep for North Texas and have her order it for us. I'm glad I know who she is, but I have a big fat suspicion I'll never see this in my store.
With my luck I'll have a Cingular VP visit my hole in the wall store and get in trouble for it as well.
Hey can anyone give me cingular's cor stores payroll 1800
What the heck!
I MUST HAVE REVENGE!!!
Awww man
Today they came back! They actually came back. I've never been happy to see customers before . I was hoping they had some amazing bank account on their newly established credit file. But no. T-Mobile (i work for Tmo, their German, they come to me first) wants a $500 deposit. The nicest couple ever. Obviously well off. $500. No, not fair. Their coming back next week with a check fo...
(continues)
Hurricane Season
It's my first hurricane season as a customer service rep and I am afraid already. I had a woman in Florida call to ask if her phone would work during the hurricane. I explained that we could not guarantee service and she freaked out. Escalated about something that may or may not happen. I dont know if your phone will work wait and see than call back and freak out.
Damn you Dennis
So what do you guys think about what happened in London!
But yeah, that sucks ha?
I am a Muslim man from the Middle East and please don't think that I (or other Muslims) reflect the same crazy ideas of Osama Bin Laden and Al-Qaida.
*if you didn't know what Al-Qaida ment, it actually means "The Base".
:|
So yeah.