Shop Talk

🙂 I will be switching from customer care in Cingular to retail sales T-mobile, if anybody out there works in sales for T-Mobile could you please tell me financially if it was worth it???

Has anyone had any of these work like advertised?

Just curious - what sort of perks does everyone else get from their job? The company that I work for provides its reps with a free cell phone and covers the bill, and also provides us with an expense account so that we can eat out whenever we're working or get coffee (I live in WA - home of Starbucks so the coffee thing is VERY important).

I answered the phone at my store today (first mistake) and a lady asked me if there was a store in a mall an hour away. I told her I'm sure there was but she could verify online and get the phone #. She very rudely raised her voice and said "You just lost a sale." and hung up.
OOHH Ouch!! 😛
First of all you were gonna go to another store anyway. Second, we were busy with "Real" customers at the time. It just got me thinking of how customers try to hurt or "get back" at us. and how it doesn't really work. Does anyone else have similar stories?

if there is a website where you can compare the wages people make in the wireless industry.

I hate unsupervised children.

There have been several posts and discussions regarding customer service and agents and how nobody knows what they're doing and so forth. My mission for all of you is to fully inform customers regarding tbe technology, charges, network and phones to prevent angry customers no matter what the issue is. It is our job to inform no matter who we work for or what department we're in. This is especially important when it comes to their bill. If you tell a customer that they won't have prorated charges, then make it happen or find a way so they won't and inform them on how or why it was done that way. This applies in every aspect of what we do. Thanks for listening. Happy selling!
Tim
West Texas

I just had a representative from another department call me and say these exact words..
"Uh, yea, I have a customer who doesn't want to extend his contract, and he just wanted to call ya'll and tell you."

First I had to ask who I was speaking with because the man didn't even introduce himself. Then I had to advise him that we don't just extend peoples' contracts without their permission.... he replied, "Oh, okay. Uhm.. yea." and hung up. 😕

Any other examples of stupid questions/statements from other departments?

So this guy who always comes in to get minutes on his Pay as You Go Sidekick brings in his whiney brat of a son, who may I add, is at least 6 years old. So he gets his minutes and proceeds to hang around the store for whatever reason and what does his son do? Pisses himself -all over our chairs and floor. Lovely...and to top it off the father started yelling and left with the kid in toe - didn't clean anything up or anything. Lovely day in cell phone land...sometimes I hate customers....

They're raising quotas to unattainable levels so they can fire people instead of laying them off.

Ever sell a phone to anyone famous?

I have met a ton of celebs in the stores I've worked at over the last few years. I worked in NYC for a few years and am in NJ now.

I HATE it when customers come in, pump me for information about plans and coverage. Then pull out their printout of our website and say ; "We're just gonna look at some phones now, thankyou for all your help."

ARRRRGGGHHHH!!!! 👿

I hate my job, I work for a sprint dealer, i just started the job last week and i already hate it. there are no sales and the managers/owner of this company wont train you good. I regret leaving my old job because of my MIT was stupid. ( I was a manager for cingular/att indirect store). can some one help me to relieve my boredom.

What is the highest mystery shop score you have received? What is the lowest?

I have personally received a 98 on the only shop I ever had. Damn if I didn't remember my name tag that day.

Has anyone else had major problems with these guys?
I have a customer whose LGVX6000 got broken in October. She made an insurance claim and now the insurance phone will turn on, get to that lovely "Verizon Wireless" screen and not do anything else. It just sits there. We tried the hard reboot and that did nothing. We called Asurion and her warranty (their's is only 6 months...) ran out 3 days ago...
She began having problems with the phone last week and called Verizon customer service about it. They told her to come into and Verizon store and get the phone replaced (They should have told her to call Asurion since it was no longer under a manufacturer's warranty). Well it's an insurance phone so it's their warranty, and since it was Veriz...
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Today I had a customer call and tell me she had lost her phone in her house. Well the battery was dead so she couldn't call it to find where it was and she said that she wanted me to send her phone a boost remotely. Her friend had told her that we had a system were we could charge and turn on her phone remotely from our store. Unbelievable.

😳 i am starting a new wireless agency. i am very much wanting to start something that will change the way things are done. i want to have more honesty. i want to sell phones and unlock ALL phones and have a full service cell phone shop. i will sell any carriers phones for any carrier (gsm of course) and i will order in import phones and activate service on them. I'm putting in a coffee bar with a chill area and a few comptuers for business/studying purposes, and a wi-fi spot. right now i am writing my business proposal and and working with some people. we have some investors interested. my question to you all, what ideas do you have? what can make it great? what do people hate dealing with when they go to buy a phone, and what d...
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here's one for you, we lost 2 good reps last month because of performance.(both activated over 50 phones lol.) I had my best month ever for activations. (more than the indirect STORES in my mall by myself.) My quota went up again this month, because we lost 2 people AND our store quota went up my activation quota is now Eighty $&%&ing Five. I also have to get 65 migrations $20 in features and $45 in accessories per OPPORTUNITY. Thats 20 and 45 times 165. Oh yeah, we hit our 11 month high last month with 490 our store minimum expectation is now 500. How "resonable" do these #'s sound to you?

I just had a customer tell me thay upgraded his TDMA phone to GSM by sending a signal to it from the call center, I just smiled and said that must be a new process. 😁

I was wondering if the 7100t can support a gmail.com e-mail account. I just won two of these bad boys from sales contests and can't wait to get my hands on them.
-W