Shop Talk

We've had several I don't know why they get so stressed to the point of cops being called. We had this rep go to the security desk in the front and ask to borrow their scissors next thing we know she's threatening to kill herself with them, she doesn't but instead she mutilates all the plants in the front, poor things they never did anything but being green. The cops managed to subdue her and take her away to a quiet little room with padded walls.

a couple walks into my location and starts looking at phones, with them they have their 11 year old daughter

I ask them if I can help them, and they explain how their daughter, who is in a 2 year contract, lost her phone. they don't have insurance, and they want to pay the new activation price. I explain to them that they will have to pay full price for an outright phone, since she has only been in the contract for 3 months, and it not elligable for an upgrade.

the customers become irate and begin to accuse me of the usual "oh you're ripping us off, you just want out money, blah blah blah I'm a stupid whore" of course my story stays the same and I won't give them a free phone

the customers storm out of the store, as I call after the...
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Ever have a customer walk in (or call, for you call center folk) after you've just taken a big bite of food?

I was sitting here enjoying my paczki and had a customer walk in the door just after I stuffed about half of it in my mouth. Fortunately, it's a customer I've dealt with a few times already and she's a pretty cool person. She looked at me funny and I just held up the box and she laughed.

anyone on here work in the b-ville center?!?

Old people make me laugh. I just had a man come in for me to explain how to get to his phonebook. Simple. I showed him, he got it. And he said, "Yeah, I'm dumb, I'm sorry." Ofcourse, I just replied, "Oh it's no problem, have a good day."

Then he pulled on the push door...

I just had a woman come into my store.

Woman: I was letting my two year old play with my phone, and now the mouthpiece doesn't work.

I take the phone from her, figuring that the mouthpiece just got put on mute. I checked all the settings, but everything was as it should be. So I call up tech support because I figure they know more than I do. The woman goes out to her car to get her kids.

Me: I have a customer in my store who is having problems with their mouthpiece. (explain what I've done) Do you know of anything else that might cause the problem?

*several minutes go by of tech support walking me through everything I've already done to make sure everything is the way it should be*

Tech support: Ok, I'm going to make a te...
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So we can do insurance claims in our store.

Had a customer come in and I proceed to process the insurance claim. No big deal. I explain that it could be a refurbished unit in working order that could replace their VX6100. Of course their phone is in two pieces. I explain there is a shortage of those phones at the moment and it may take up to 10-20 days to replace it.

I was out of loaners and was in the process of finding one.

The customer signed the paperwork for the insurance claim and got up and left leaving me looking for a loaner phone.

To make a long story short, I went ahead and finished the claim, did some arguing with some people and got the customer their replacement.

Customer calls me back like 16 days or so later. C...
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there's nothing like helping a customer pick a plan and a phone, telling them about all the details, running their credit...and getting a huge deposit. 9/10 ppl walk back out. ARGGG!!

I love these kinda people. They're just too thick skulled to comprehend that they're wrong.

A customer comes in telling me he wants to upgrade his phone and add a line. I'm thinking "sweet" and try to pull up his account and find it's password locked. Of course, he has no knowledge of this. So, I fully verify him and get the password taken off. I finally pull up the account and he isn't even eligible to upgrade until December. He swears up and down he's had his phone for well over 2 years. Ok fine, I call cs and they saw that he got that phone Feb of last year. Again, he swears up and down it's not true. He then points out he even bought the phone at this location. Ok cool, so I'll look up the receipt and verify that and we'll get i...
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Being a former smoker myself, I think I am allowed to say everything that I'm about to put out here.

I've noticed that a large amount of my customers who JUST DON'T GET IT usually smell like heavy smokers. The ones that destroy their phones and want free ones in exchange for their own mistakes usually smell like smoke. The ones who have to put out $1000 deposits to get service usually smell like smoke.

Aside from the customers...my coworkers who usually screw things up, don't know the products or pricing, and are general idiots...are the smokers.

Any thoughts?

i'll start things off... verizon indirect in Burnsville, MN

in my head....it felt so good.....one day I'll have enough money to do it for real...... 😛

So yesterday this woman calls in asking about the sidekick. I gave her the prices, explained about the credit check, quoted the rate plans and explained that all pricing is promotional and subject to change.

She called today, got me again. Same woman. Proceeded to tell me that the woman she spoke with yesterday (me) had told her the Sidekick was $249.99 BEFORE the $50 mail in (not true, I said it was $249.99 AFTER the rebate.) She flew off the handle about how she was lied to and all I can do is shake my head.

This guy I just spoke to tried to order some pretty expensive hardware and was told he had to go to a store. He wanted to know why we had referred him to the store which I wasn't allowed to tell him (probable fraud) and then ...
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So theres about 10-12 cellphone stores in my little mall, and it's tough enough with the competition but our friggin competitors are making it even harder for us to sell out of a kiosk.

So these guys in this kiosk down the hall from mine yell at every customer who walks by things like:

"HEY HOW ABOUT A FREE PHONE TODAY?!?"
"HEY WHAT KIND OF PHONE DO YOU HAVE?"
this ones the best (they really said it)
"HEY FREE PHONES FOR WOMEN IN PINK SWEATERS PUSHING STROLLERS!!!" 😳 😲 (there was a lady in a pink sweater pushing a stroller walking by)

This kind of behavior is not only unproffessional but it pisses people off and they now hate all cell phone kiosks.
👿
It is a horrible way to do business.

thanks for letting me vent...
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I thought it might be fun to share some sales techniquies with each other.

For example, how do you sell a messsaging packages to someone who doesnt appear interested.

I always say, "why get the camera phone if your not gonna send pics?" Makes the customer feel like they arent getting the most from the phone.

am I a magnet for stupid people today?

customer walks in

customer: "I'm not happy with my service, I got it in september, I want to cancel"

me: "okay, but I want you to understand that you DID sign a 1 year contract, and since you've been through 6 months of it, and you haven't completed your contract, you will have the early termination fee"

customer: "but I'm not happy with the service"

me: "sir, I'm being honest, weather you cancel with us, you cancel over the phone, or whatever, if you cancel you are breaking that contract, and you will incur the early termination fee"

customer: "well I'll just go to the t-mobile store"

me: "they are going to tell you the same thing"

customer: "we'll see about that"

me: "yes, ...
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go to hell you stupid bitches!!

customer: "can you fix my phone?"

me: "no, I'm sorry, I can't do anything here but activate new accounts"

customer: "well I have the greater freedom plan, and I'm from north west new Mexico, and my phone isn't working even though it should work out here. I want you to pull up my account and tell me why"

me: "I'm sorry, but we don't have the authority being a third party carrier, like I said basically the only thing we can do here is activate a new line for you, you can however go to an actual alltel store and they'll be able to pull up your account info."

customer: "why do you stupid people always do this? you're here to help me then you always tell me you can't help me? and you always say to go...
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I absolutely hate when people come up to me, ask for an item and when i give it to them they are like "are you sure that works for my phone?" I just had a woman ask for a car charger for her phone. She has the same phone as me and she still didn't want to believe that it worked for her phone. What is the point of asking a sales rep for a cellular business something about your phone if your not going to believe he/she knows what they are talking about. Even if it is something simple like a person asking where the restroom is and I point and tell them where it is and they say are you sure. Why ask me if your not going to believe me?

I have been interviewing for 3 months and can't get a decent app to hire. So far I have not been able to find anyone who:

Did not drop out of high school- Male or Female
Has a G.E.D. or high school diploma- Male of Female
Does not have 5+ kids (and is under the age of 22)- Females
Dresses better than torn jeans and a t-shirt for the interview- Male or Female
Doesn't try to "act black"- Male (sometimes female)
Scores higher than 13/25 on the copetency test(basic math and vocabulary skills)- Male or female
Doesn't have a history of substance abuse/violence- Male
Hasn't been arrested at least once- Male
Can sell me a pen (I make my apps sell my pen to me)- Male or Female
Can answer all the questions during the interview- Male or Fem...
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A lady comes in with two other ladies that looked like trailer park body builders. I could smell them before the door even closed. If I had a chance to hook up with a super model, but she smelled that bad, I would pass up the opportunity without question. So...I'm holding my breath while she slams down a phone on my desk. I sell VZW. The phone has a Virgin Mobile stamp on the small piece of plastic that isn't shattered. Customer says she lost her phone in the snow pile at the edge of her driveway when she was drunk the other night. Apparently, she drinks alot because she found it after running her car through the snow pile and crushing the phone in the process. She told me that she wanted me to "power-cycle" her battery so that her p...
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