Shop Talk

So it's another of those "I believe I did warn you." Moments for Niki... We had our camera flip phone for free on this morning, they took it down at 4pm our time (that's when we ship incidentally) so when I got a call at 4:10 saying she had seen the free camera flip phone on the site and wanted it I tried really hard not to laugh. Sorry sweety, that promo ended 10 minutes ago. Nope, I can't extend it, it's physically impossible. Sorry.

About an hour later another guy calls in "Uh, yeah, I jus saw the (model number) as free this morning but uhhh now it isn't." Yes, that's right, it isn't. "why not." He sounded like a petulant little brat who was told by mommy he couldn't have any more cookies! Ahh the satisfaction. Whiner.

who here works for them? i was just wondering..... seeing how this is my last week there seeing how i got my corp job in the same mall 😈 😎 🤣

a customer comes in my store and ask for help with his acct
no problem

he then reaches on my desk and takes one of my bic pens
no problem

he then startes to suck on it this makes me sort of mad

then he chewes off the plug at the top and starts chomping on the entire pen
when I am done helping him he sets the pen back on my desk

I then proceed to tell him sir why dont you keep that pen

customers are d.icks

Where is the Sprint store?
I don't know.
What do you mean?
I dont know hwere Sprint is. Never needed to go there.
(Then they just stand there with this dumb look on their face.)
There is a mall directory just out there.
(more dumb look)

i then physically point.' it's the big black thing. you passed it on your way in. see it? says directory on top'
WTH??
please god. help me get me out of retail

Apparently we complain to much around here, so I would like to share with you another store of something that just happend to me. I just had a customer come in and buy a case and leave without any problems at all. Can you believe that. See Cozmo, that just isn't entertaining....

Well, i'm on my 19th day in a row right now with no days off and they just fired my ONLY other employee. So now i'm screwed. I do have some new people that just started, but they have to go through 2 weeks of training before they can be left alone. GRRRRRRRRRRR, what did i do to deserve this lol. It wouldn't be so bad if I was working in a busy location. I've worked everyday of the month so far and only sold 5 phones and thats more than most people in my district.

http://cgi.ebay.com/WET-Audiovox-CDM8940-V-cast-phon ... »

I found this on EBAY this morning. The bidding has ended. I'm not sure how I feel about this guy trying to sell a water damaged phone. I think:

1. Good for him for trying to get something out of it and if someone is too senseless to buy it, they deserve what they get.

OR

2. I can't believe this crook is trying to rip someone off.

I just can't really settle on a feeling...

The company I work for moved me to a different mall just recently. The mall has n the past been much busier than where I was and there was always more sales coming out of it.
Now everyday this week I've been lucky to even TALK to more than 3 people, half of which were asking where other stores were. I can look around now and count with my fingers how many people are walking around.

it seems to me that all you guys love to do is sit around here b!%@hing and moaning about how angry customers make you..... which is a real waste of time because that means that what they in mind worked..... that was to utterly F up your which they accomplished by having you spend the rest of your dayz b!%@hing about it...... honestly i dont see how one person can get into your head so much by simple actions.... im sorry if your jobs are that demanding but saling cell phones is one of the easiest jobs i have ever had... all i do is sit back and wait for customers to come to me ... nothing more and the best part is activations take like 5 min then their gone... EASIEST JOB EVER!!!!!!!!

So why complain???

yep

we're gonna be secret shopped EVERY DAY for the next 30-60 days ☹️

WTF? this company is small, and losing enough people as it is, plus we can't get anyone with a clean background to hire, yet they wanna secret shop us every day, and fire us if we fail? everyone will inevitably fail one.

I already got my secret shop last week, and it's making my stomach turn ☹️ I'm still waiting on a score.

I think people don't really understand what two critical terms mean... "Promotion" and "Limited Edition." I've had more pissed off callers today because the promotional plan they wanted isn't available (in one case the promo he wanted ended in August last year) who don't seem to understand that the plan simply doesn't exist anymore...


Wikipedia defines 'promotion' as...

"Sales promotion is media and non-media marketing communications employed for a pre-determined, limited time to increase consumer demand, stimulate market demand or improve product availability" limited time which means it is going to end eventually. Once it's gone, it's gone.

The other woman I just spoke with had a hard time with the "Limited Edition" co...
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I work for a indirect dealer in a mall on the 2nd floor, now downstairs the is real dealer, a few days ago i went downstairs to pay my bill, and me and the manager started talking and i got a interview, now i got hired, and ill start trainging in a bout a week, now i have to go quit upstairs...did what i just do is wrong? 😈

I'm beginning to wonder if I just have a really heavy accent and like don't realize it. I say "Sir, unfortunately, I don't have direct access to account informations, so I'm not able to look up what your bill is. You would need to contact Customer Care to find out about your bill."

"Well can't you just tell me how much I need to pay?"

"No sir, unfortunately I don't have access to account information, I can't see your account."

"Well how much do I usually pay every month?"

"Unfortunately, sir, I don't have access to you account, I can't see anything in your account."

"Oh, Ok. Well what rate plan am I on?"

"Again, sir, you really need to speak with Care, they have access to your account, I don't."

"Oh. Well can I give ...
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So i have been at work for almost three hours today, and done completely nothing (hell i even had breakfast on company time hahahaha....suckers) we are at the busiest store here in tucson, and as it would be the one with the most bill payments. I am one of the biligual reps at our store, and dont think we have had one english speaking customer come in. and not as my title would suggest, our non english speakers are not morons (those exist for every skin color) we just so happened to have a bank robbery happen just down the way from our store. the police had begun to close off the street and tell every one to go back inside the shops. well there we were in the store, i had just helped one lady who had pulled in carry her two kids cause she wa...
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"Can you transfer me to Customer Care."

"Unfortunately, I don't have the ability to transfer at all, you will need to call them and they'll be able to help you."

"You can't just connect me."

(No you idiot because connecting you is the same as transferring you so no, no I can't."

"No, I'm sorry, I just don't have the ability to do that. Our system will only let me dial out to a select number of extensions and care is not one of them."

"Oh, what's their number."

"1-800-8...."

"Wait wait...."

"Let me know when you're ready."

"Ok."

"..."

"I'm ready!" (Angry because I didn't get that their 'ok' signaled readiness)

"The number is 1-800-8..."

"Wait let me get a pen."

"Alright, let me know when you're ready...
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I'm fed up with indirect. I'm good at what I do, incredibly knowledgeable and don't act like a jerk as some indirects do. I'm probably just going to apply for a in store sales position. I recently applied for another (non-cellular) position but HAD to apply online. I hate applying online because I feel I have zero control over the process and the follow-up. Are T-Mobile managers able to hire in person without filtering through the website or am I doomed to using fetch?

That's it. Thanks guys.

Please god if you are having trouble with your picture mail and want me to fix it for you please delete all naked pictures on it especially of guys you should be ashamed

Well damned if ya do and damned if ya don't. We just got this little piece of heaven a couple of weeks ago. For the most part it rocks but there are definently days when it sucks. See if we have it the customers are pissed because they don't want to use it and if we dont have it, customers are pissed because they want to use it. We would like all of our cash paying customers to use it so we tell them that all cash and check payments are made to the machine. Heres where it gets frustrating. Customer Joe won't use it because he doesn't know how to. He does NOT want to learn and we do NOT have the change for his 20 dollar payment that he is making with a 100 dollar bill. He becomes very angry and later comes back with a 20. Customer Jane...
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So, for about the hundredth time in a week, when I asked a customer, "What name is on the card?", I got the answer "Chase."

ummm.........

are people really that dense?

I used to ask "How does your name appear on the card?"

Then I got the answer, "On the bottom," when I had not even gotten the gentleman's name yet. I also like when several people said, "In all capital letters."

sorry bout the dumb rant, but come on......do you really think I care that you're with Chase Mastercard or Al Jazeera Mastercard? It could be Jon Boy Mastercard for all I care. So long as they can run your credit up on Walton's Mountain, I don't give a s.hit. I just need to know if it's your name on the card or if you stole it from someone.