Shop Talk

I do believe that we have all come to the conclusion that we have a common enemy. I propose that we stop replying to any of Plooky's inane posts asap. Perhaps he will go away if everyone ignores him. Thank you. 😉

Nobody is coming in my store not even to look around or yell at me or anything. the only good thing is I can listen to the beastie boys all day.


P.S. Brass monkey; that funky monkey

So this kid I used to go out w. came in on Saturday already had a phone but had canceled his contract about 4 mnths ago so he just wanted me to turn the service back on that phone. OK, i told him I would have to sell him the cheapest phone we have ($8 after taxes) so that it would go through the computer. I ask him for his 2 forms of ID. He hands me his Drivers License and his SS card...ya we dont except a SS card as a form of ID,i tell him what we can use. He starts going off on me saying that last time he opened his account here and used his SS card. OK i tell him that this store is under different owners so we do things different than they did. He cant seem to grasp that simple concept and starts cussing at me telling me that I dont know ...
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Ok, so it appears that my typical day has been lacking in everything but spinning in my chair, playing with rubber bands, and watching the alarm motion detector as a slowly move across the store trying to "escape" without being noticed. I have done 3 things in the last 5 days. That averages out to 5 days bored out of my mind. This store is closing in a few months anyways, but until the lease is out, I'm stuck. Screw quota, its not going to happen this month, and we're not even halfway through. I would kill for even a mad customer, it would atleast give me a little company for a short, sad moment....

I just got yelled at by one of our regulars that is always very nice. I understand why she was mad, but she didn't have to take it out on me. Here is what happend. 3 weeks ago, she got a phone and a bundle pack of accessories. Well, she said from the start she didn't like the case and we said we would get her the one she wanted. Well, she came back every week for the past two weeks and we didn't get it in yet. Well, she came in today and we had a case for it, but it wasn't the one she wanted. Well, she said she just wanted her money back for it. I called my manager and he said he could do it for her on tuesday since he is out of work for surgery. Well after I hung up she told me that the card she used is no longer valid. I called b...
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So, today is a beautiful day; possibly one of the nicest of the year so far. I drove to work with my windows down, sunroof popped open, and radio cranked. I walked in with a great attitude and ready for a great day...and then I had my first customer.

I greeted her right away and she wanted to see our "CHEAP" headsets because she didn't want to get "ripped off". I took her over to our display and started with the bottom ones to show her a comparison. Needless to say, she noticed our Bluetooth display right away and inquired about them. I told her that she would need a bluetooth enabled phone or she would need to buy our adapter with the headset to make it work. I started going over pricing and she was all "wow, thats expensive." So ...
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A customer came up to me asking if it was to late for him to get his rebate for his phone. It wasn't so I went to print him out his rebate form. While I waited for our printer to warm up four mexican dudes came walking by. He made some comment like, "I guess they were just to cool for mexico, they look like a bunch of jacka$$'s. In 6 month's i'll probably arrest all of them anyways." While I waited for the form to print it took everything in me to not say something. I flung the paper at him and said "here". He said, "it looks like your not having a good day" I was like, "thats because my wife is mexican, have a good day." I was sooooo close to just hitting him but I didn't. He just walked off. I guess he relized he was the jacka$$ ...
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We have a blizzard going through here. I can see the front windows from my kiosk and it's almost pure white outside. When I got here almost 2 hours ago it wasn't even snowing this hard but driving conditions were still horrible and highways and interstates nearby are being shut down. Yet, here we are, still open. Anyone driving to the mall today is risking their lives but people are still out here shopping and the mall refuses to close unless conditions get much worse. It's one thing to be capitalistic, but it's another to put people's lives in danger just so you can try to make an extra $$$. My wussy little front wheel drive car got stuck twice trying to get into a parking spot this morning. I wonder if I'll even be able to get it ou...
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The woman says there's a special offer from Cingular for a free RAZR.

I am happy to help you with that.

"What we're doing is offering you a new promotional RAZR.
We're calling it 'The Emperor's New RAZR' and we can have it to you within 3 to 5 business days.
Since it is a promotional phone we're also going to include a Nokia 6010, also at no charge, in case you have any problems with your 'Emperor's New RAZR.' How does that sound for you?"
"That sounds great!"
"Great, may I place you on hold a moment while I start setting this up for you?"

I love customers.

I had an older man call me a LAZY **** because I was cleaning our glass and he asked me to go out to his van in the parking lot and clean it when I was done and I said no.

WTF?! 👿

He had come in to us to buy a new headset for his phone and was talking about his "Old Bag" (his ex-wife) to my male associate. I don't think he has any respect for women.

It took everything I had to keep my mouth shut!!

Her - I got an offer in the mail for a free phone if I add a line.
Me - Mmm-hmm
Her - I just added a line last month... can I do this offer?
Me - You sure can. You can get a free phone if you add a line of service.
Her - But I just did that last month, I can't do this offer?
Me - Yes you can. This is an offer for a free phone if you add a brand new line of service to your existing account.
Her - But I just did that last month.
...
Me - Oh! You just added a new line of service last month is thast right?
Her - Yes.
Me - And when did you recieve this letter in the mail?
Her - A few days ago.
Me - So it was within the week?
Her - Yes.
Me - So you added a line last month, and got this letter within the week, is that right?
Her - Ye...
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Does anyone know where I can get a list of good master agent lists in the west coast to start up a cellular business?

I have a moto e815 and yesterday it started doing this. The only thing on the screen is a blue motorolalogo and across the bottom it says BOOTLOADER USB INIT. Any ideas?

if any of you know how to do it that'd be great

Why are my co-workers such slobs? I want to ask them how old are they really half the time... I have to things that prompt this.

The first is the break room. I just sat down for lunch and the table was FILTHY. Not just like crumbs-dirty, they had left dirty paper plates, silverware (plastic) empty ketchup and salt and pepper packets all over. In addition to that it was covered in spills, sticky messes, half dried ketchup. Come On guys, that's just gross, take the time to throw away your trash, there are three garbage cans sitting around the room, you have to walk past one on the way out the door. And get a wet paper towel, or ask the gal at the coffee stand and use the sponge and wipe up the spills.

And Smokers! I know it's you...
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So this guy comes into the store sometime last week because he was having software issues with his phone (cut ther memory to half of what it should be). I called up Verizon and got a warranty replacement for him. When the warranty replacement came in, I programmed the phone, then we checked it to make sure that the new phone was operating correctly. It was having the same memory issue! I called up the carrier to see what the deal was and verify how much memory was supposed to be on the phone, we got onto a three way conversation with the manufacturer which lasts about an hour and a half, and sure enough, these two phones were having a memory problem. So we have another phone shipped out to him. I process the ESN switch, then when I go ...
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Why is it that the things the customers are rudest about are the things I make the least commission on if any I get $5 for an upgrade no matter if you buy the cheapest or most expensive phone so why is it that those customers are the biggest asses

Now a little background...

I've been in wireless communications since 1999. I've seen ALOT of changes but one thing still bothers me...

I see sooooooo many defective phones that it scares me.

Who are these people that continue to get bad phones? It's not new people either.. It is the SAME people.

"My phone drops calls" or "My phone can't get signal" or my all time favorite "It doesn't charge.

People.. I am a power user of my wireless phone. I don't have a house line. I think I have dropped 5 calls in all of 6 years. I got my first phone in March 2000. I've used Sprint, Cellular One (Cingular), ATTWS, and now VZW.

NEVER EVER had a bad phone. Bad service occasionally yes but NEVER a bad phone. If a phone goes bad it is becaus...
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I don't understand why people get upset when you try to help them. You start to help them with problem they have and they get crappy and rude and treat you like crap, WHILE YOU ARE HELPING THEM! I don't get the logic... "If I treat you like crap, you will want to be nice to me." I had a guy who went to a corporate store (I am an agent) and they totally screwed up his stuff. They changed his price plan to one without nights and weekends, but still told him he had unlimited nights and weekends. The plan he WAS on was much better, but we don't offer it anymore so it isn't possible to switch him back. Normally I would think this guy was just blowing smoke and mad that HE screwed up by changing his plan, but I have had a TON of complaints about ...
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The only person who actually meant to come into my store today ended up canceling his contract and leaving... the day is not on the right track.

Before I tell the story I want to thank the CSR he spoke with on the phone for not making me be the one to tell him all of that.

He walks in the store

Me: Hi, how are you guys doing today? (2 kids running along behind him)

Him: Good, actually I've been better.

Me: Oh, I'm sorry to hear that, how can I help?

Him: My truck was broken into last night and my phone was stolen.

Me: Oh no! OK, well have you called [carrier] yet?

Him: No, that's why I'm here. (FYI I work at an indirect, I can not do anything about that to his account)

Me: OK well first lets call [carrier] customer...
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