Shop Talk

This guy was about the most paranoid guy I've ever seen. He came in to the store asking about prepay phones. I tell him how they work, and he starts shouting about how it's a scam because we make people actually pay money for the phones. We don't just give them away for free. I ask him if he would like me to run his credit for a contract, because he could get a free phone on a contract. He says no and leaves, telling me he isn't coming back to this "scam house". He comes back like 2 minutes later and asks me to run his credit. He is the only person in the store. I ask for his social security number, and he refuses to say it out loud. He wants to write it down on paper and hold it up so I can read it. Won't even hand the paper to me. The whol...
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who here likes the changes in NetAce? They're making us do everything in FastPath now, so it's not as easy as just hitting "save/go to tech services" anymore. It looks gay, takes forever to load now (even more forever than before). I kinda like being able to close out my draw without going into the back, but not enough to approve of the changes. anyone else.


oh, and WTF is with Vision North? So now's there a whole new area of the #@$ country I cant see without using NetAce!? This is just another example of CSG/Citrix nerfing our systems just to make our jobs harder. Anyone remember the old school UNIX looking database we had for accounts. now that was comfy.

Ghetto Lady-" Where is y'alls cash machine?"

Me- "There is not one in the mall ma'am."

GL- "Is you serious?"

Me- "Actually no I'm not, this is one of the many games I play with people in the mall."

GL- "Well the people down there told me it wuz right over thurr."

Me- "I would suggest that you keep walkign down there then, after you get down there you will realize that they lied and there is not one in the mall.. like I already told you."

Gl- "Your an a**."

Me- "Have a nice day!" ( while i am waving her goodbye with a big ol' smile!)


What is with people?? Don't ask me for information and then when I tell you the correct info, get mad at me. I hate this mall...

oh no i just ate at the Panda Express in the mall where my little kiosk is located.....
BAD MOVE!!! 😳 😲

I now feel like crap and i'm the only one here.

i should eat a sponge to absorb the MSG and see what happens

imagine a world where customers listen, where they pay their bills withouth whining, woulnt that be great, yet we would not be able to have as much fun as today

Ok I have realized an analogy today. Angry customers are the bulls and I, well I'm the red cape that the bullfighter waves. When angry people walk into my store, they look at me with fire in their eyes and explode. Now there are two rather large guys in my store. Why not them? I guess I must look the most vulnerable because I am petite and look like I am barely 18 but sh#t, give me a break! You know what though? Don't feel bad for me because I have a funny tendency. See when these customers come in, they walk out not even realizing that I just insulted their intelligence until they are halfway home and by then it's too late to call and complain about me because they feel too stupid. It's nice!

you know that commercial with the kid at the gas station? well me and my associate practice this whenever an incredibly gorgeous woman comes in...and goes out (we've almost done it during the visit). *sigh*

you know what i'm talking about, though? the ones that are soo nice...and soooo hot. *sigh again*

CRAP it's 7pm and i have to lock the door before someone comes i...........DAMMIT!!!!!!!!

Restrain your fscking child please.

A couple days ago I'm working at our kiosk and an older lady came by following a toddler who was just wandering around. I assume the lady was this kid's grandmother. This devil baby proceeds to slap my glass and run his/her fingers all over leaving smudges and streaks. Amusing to the kid I'm sure. Not as amusing as when I faceplant the fscking brat into the glass. I wish. So anyway, I'm glaring at this kid and the lady who looks at me smiling innocently and says "You wanted to clean the glass anyway, didn't you?" I know she was trying to be light humored, but when your spawn of hell fscking grandkid is doing something naughty, STOP THEM. Don't assume it's my responsibility that you can't restrai...
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he comes up, asking me if it costs more to activate a bluetooth. i look at him, with an obvious look of "wtf you talking bout old man?", and he says, "you know because of the law suit". so i tell this guy that there isn't any bluetooth law suit, especially one preventing activation. so he gives me a smug look, like i know more than you, and goes, "okay buddy." that's when i say blackberry has a lawsuit... the guy's face 😲 🤭 ... yeah, that's what i thought a$$hole

well its monday, opening all our systems and our kiosk, good luck to everyone, and it looks like the morons are out already..... 😈

I have already had a snotty college girl and her friggin mom yelling at me. She was approved for a new phone at a direct corporate store. She was told this by the CS agent (I found out with a phone call to CS that the note was there). My signs all have my company name in big lettering, then, we have the carrier logo with big words saying "Authorized Retailer" below. I wouldn't be able to sell her a new phone because she's 6 months away from her upgrade date and on the lowest possible calling plan each month.

Her mom says as soon as she walks through the door "We want a new phone, but don't sell us one full of manufacturer's defects". My reply was "Well, I hope that none of my phones have defects, but if they do, you have a 1-year w...
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AT&T bought Bell-South. Looks like were going blue again.

Well, sometimes stress comes easily, and being a smoker, I often like to go outside and relax with a smoke. That often comes with the job What kinds of cigarettes do ya'll prefer, if you smoke? 😎

So the corporate store 2 blocks away is closed today. (Our systems are down and we can't do ANYTHING). The only reason my store is still open is because the mall fines us $100/hr that we are not open. I'm salary so I get paid whether I work here today or not, so even though all I can do is sell accessories, I'm here. Anyhoo... the retail store has a sign up to come over here to my location because we can help the customers. WTF! The whole system is down, even mine. Now I've got a ton of pi$$sed off customers coming over here, "THEY SENT ME OVER HERE AND YOU CAN'T HELP ME?" Man... wtf...

I have a jigsaw puzzle on my desk, I do that a lot... I've already done this one a couple times, it's getting old... and it's 300 pieces so it's not THAT much a challenge... so I turned everything upside down and started that way.

Nobody gets it.

I've gotten more weird looks for my puzzle today than I can count. It's just a puzzle.

So I work in a kiosk half the week, an inline store the other half. When I'm at my kiosk, I constantly have people just hanging out on the sides. People stop and lean up against the kiosk. They hang out to talk to friends and block the sides. It annoys the hell out of me. I ask them "Can I help you with anything?" and they say no and just stay there. THAT MEANS GO AWAY JACKASS! Make way for my customers and piss off. Furthermore, I have seen things that truly disgusted me; not just because they were gross, but because people would actually dare to do them. These things are:

1)Stopping to eat on my kiosk's counter. WTF! This isn't a restaraunt!

2) A lady tried to change her baby on my counter. THERE IS A CHANGING TABLE IN THE BATHROOM! ...
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I work half my week in a store location, half my week in a mall kiosk location. I hate working the mall kiosk location; I unofficially become a directory.

people constantly interrupt me while I'm with other customers, to ask where something is, only to walk directly in the opposite direction. I would love nothing more than to fabricate a big neon sign that says "DIRECTORY INFORMATION, $1"

So we had this guy come in a couple of days ago to see what he could do about a water damaged HP IPAQ 6515. Unfortunately, insurance doesn't carry it, so he's looking at spending over 600 bucks to get another one. Just inquiring, we asked what happened. We've heard some great stories, beer, turpintine, etc. Well, this genious, decided to go fishing. What he didn't think about was that he keeps his IPAQ in his shirt pocket. You know, the pocket that has a soul purpose of holding pens. Turns out his IPAQ is at the bottom of the lake. Sad day.

Thank God I am finally out of the wireless industry. I will never return to it, nor do I have the desire to do anything within the wireless industryever again. Man I hated that job. I hated all the ignorant people who pissed me off night after night. I hated having to stay 2 extra hours after closing because people would pile in there at 5 minutes until close. I am glad I can finally relax, not have to worry about brown-nosing anyone anymore. WOOO HOOO 😁

today at work...

Me: Hello miss, how you doing today?

Miss: Im good

Me: Miss what kinda cell phone service you have?

Miss: Well i have Nokia and i hate there service and there customer service.

Me: 😕 No, um.. i meant cell phone service...

Miss: I know, i have Nokia and i F****** hate it

later on....

Guy walks up to my kiosk...

Me: hi sir, how may i help you?

guy: well i wana open a 3 line family plan, 1 razr, 1 pebl, and 1 sidekick

Me: 😁 noooo problem

we go over the rate plans, phone prices and everything, im half way thru the transaction, then he says...

guy: i want all those phones for free since im opening a family plan.....

me: 😳 umm sir we cant do that, those are high end phones

guy: we...
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