Shop Talk

i just LOVE it when people walk into my store and ask "Do you sell phones here?"

no i dont...we just have all the displays of phones w. prices for the hell of it
Are people really that dumb?

sing with me!!

[starts singing in a nasaly girly voice]

DREAM MAKER, MAKE MY DREAMS COME TRUE......

I have a sprint phone, can it be un locked or set up to use on cingulars network ? It is a mod # 535. it does not use a sim card.

Thanks, MJR

A customer walks in seaming over her bill and about how my company is F***ing her over. She slams a copy of her invoice on the counter as I look at it I ask her if she uses the features she has on the account as she says now to almost all of them and isn't even sure what half of them are it took all I had not to say. "I'm sorry instead of you guys are f***ing me what you mean to say was I'm too stupid to read my bill. Will you please help." I wish I would have said it because she was just trying to blame a high bill off on someone without even looking at it

Not sure what it is lately, but I have had a few customers who were in dire need of soap and water.

I mean, we try to keep our store clean and smelling nice.... you think they would not want to reek like a trash dump when they come in here.

Hard to sell a phone or service to someone you don't want to be within 10 feet of. Dang.

😕

Hey, Axess, can you send me a PM so I can send you one since you've got it blocked, there's something I wanted to ask you but I don't think it needs to be broadcast across the forum.

I just got hired at a cingular corporate store in the st. louis,mo area. I know what my base pay is but i'm a little confused as to how the commission scale works. If anybody who works for cingular could let me know it would be greatly appreciated

so i work in a VZW kiosk that is directly facing a t-mobile store about 10 feet away. I had this customer bouncing back and forth between our two stores trying to get me to lower the price of our plans $10 a month and give him unlimited texting for all five of his lines. he didn't understand that i'm just a salesman and had no control of any pricing byond the phones... waste of my time

I work at a kiosk in a mall. Across from us is a Books a million. Well they had some card tournament over there on saturday. Well there was this grown kid walking around with some plastic sword type thing on his arm. Me and my co-workers were talking about it and joking around. We were not talking about the kid, but we were just talking about the thing on his arm. Well this old woman sitting in the food court assumed we were making fun of the kids playing in the tournament and came over and started cusing at us and saying it's very unprofessional and that it's bad for business. It wasn't even her kid we were pointing out. She kept saying that these kids are going to take our jobs in the future. I tried to keep my cool, but she just ...
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I just had a customer exchange one of their phones...it is a Sanyo 8300. It has a camera and videocamera.

Being as dead as it is, I was looking at the pictures/videos and came upon the motherload. I guess this dude had a really hot gf, because she took about 15 nice nude pictures...and about 11 nice videos...of her, her bf, and what looks to be her best friend (female).

I have to say...this day is starting to look...um...up. (No pun intended)

Okay... this customer just left, ranting and raving, because I and Customer Service (yes, we agreed on something) just told her she was not allowed to make changes to a contract that did NOT HAVE HER FREAKIN' NAME ON IT!

She wanted to move two lines from one friend's to another's, keep her numbers and rollover minutes and just could not grasp that I could not do that without ALL PARTIES INVOLVED PRESENT!

Her: "He called in and talked to Customer Service and they said it was OK."

Me: "Not the same as him actually being here, sorry."

Customer Service: "He does actually have to come to the store, ma'am."

Her: "(&*(@*!)(*@!!)(@**&&!!!!!!!!!!!"

I don't know if you guys heard about it or not but you can check it out at;

www.cingularanswertones.com


Pretty cool

I took a moment to hash through the other thread and have found there is not one aspect of the Wireless Industry that the Activation charge fails to cover.

Are you all taught to name of as many things as you can regarding the charge until you pacify a customer?

I never would have imagined that the activation charge was for rent, power, water, training, service, computer fees, monitoring and tracking, number charges, phone charges, packaging charges, and what other else it is you want to claim at the moment.

AND YOU PEOPLE ACTUALLY WONDER WHY CONSUMERS MISTRUST THE WIRELESS INDUSTRY
Laughable.

Nikoletta
I answer every single one of his countless questions about the phone, I clarified what the rate plans are,

...
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an older woman enters the store to buy prepaid VZW airtime. i inform her that we no longer carry vzw and offered her some post-pay alternatives. she expressed some interest in one of the free phones and i proceded to run her credit. i inform that she is approved with no deposit, and she askes how much the phone will cost. i tell her free, plus you get 20 dollars in store credit for accessories. at this point the customer seems truly pleased. i procede to activate her phone, have her sign a contract, and ring up the phone. at this point she takes out her credit card to pay, asking 'should i slide my card now?' i say 'no' she says 'you take credit, right. i dont have cash' i say: 'maam the phone is free' she askes me the total. i say 'negat...
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it seems customers can be classified into two groups:

1. those who expect to pay a few hundred for the free phone

2. those who expect the high-end phone to be free with no strings attached

i had a customer who fell in that second catigory the other day ask me if he can have a free razr and then use it with another carrier. so do people think that we are a not-for-profit charity that just gives out phones for the fsck of it. do they not realize that our (and everyone else's) goal is to make money. i am seriously beginning to dislike the human race.

So this just happened......

A lady calls in, a real sweet lady. Here is how it goes:

Me: "Thank you for calling _________, my name is __________. How may I help you today?"

Her: "Yes, I'm having some difficulty with my phone...........

It was run over by a bus."

At this point I proceeded to laugh right into her ear........Man. What are some of these people thinking when they call in? Do they really think that they can convince me the bus is a manufacturer's defect from motorola?

Does this just happen in my store or is this everywhere?

Anytime i am helping a customer in my store and someone else comes in they have to stand right on top of that customer as if i didnt see you walk in. The store is not that big.

If i was that customer i would turn to them and say something. I dont like it when people stand on top of me.

People need to mind there own business.

Hey all! 🙂
I just started at a Sprint/Nextel store about a month ago. I have been reading all the posts to help pass the day buy. It gets pretty boring being here all day w. next to no customers. I was wondering what some of you do to help pass the day by other than posting on here.
Some of you have horror stories with the customers, i havent had any one that bad in here yet...i guess i should stress the yet.

well jsut wanted to introduce myself n thank you for ur entertainment throughout the day 🤣

deserve the consequences of their actions. "yeah, dude, i was just talking and it fell into the toilet." "why were you talking on your phone over the toilet?" "uh, *embarassed* well...i got a call, so ya know..." IDIOT. "did the people enjoy hearing your peepee hit the water and then the flush?" GAAAAARRRRR!!!

"Alright, Ma'am, can I have your name spelled please?"

"It's Kathrine, with a K."

"K-A-T-H-R-I-N-E?"

"NO! K-A-T-H-R-Y-N!" (As fast as possible)

"OH, ok, so it's spelled K-A-T-H-R-Y-N?"

(all huffy) "Yes!"

"And you last name? Spelled please."

"Trip."

"T-R-I-P?"

"NO! TRIPPE T-R-I-P-P-E!" (Again angry and as fast as possible.)

"Ah, T-R-I-P-P-E. Alright. And you Drivers License, is it from Texas?"

"It's 449819843S."

"Alright, and is that from Texas?"

I've learned to be undyingly polite but just keep repeating my question until they answer the question I asked.

"Yes."

"Alright, thank you. And the number?"

"I already told you!"

"I wasn't ready for it when you told me so I will need it again."
...
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