Shop Talk

Okay, to open this story, a customer came in with son, stated that the phone was cracked and needed a new phone. Looked at it, impact crack on top of screen. Now then, he (customer) is saying that Son just had it in his pocket, and upon taking it out, it was cracked. I figured okay, going to "check some things in the back," in other words, I already knew my course of action and was just getting some water. The account was a Merits (99.99 familyshare) and had 4 lines, data, so I asked one of the managers and was okay'ed for a 50.00 out of warrenty exchange. Now then, mind you, this phone is only a month and a half old. I'm getting an execption for obvious customer damage. I tell them this, "no, this is under warrenty." you guys know this whol...
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I hate it when people call me by my last name. Around here even more. I'm very particular about my name, it's an unusual name and I like the way it sounds and what it means... but some of the coaches insist on calling me by my last name... especially considering the paperwork I have with our company is my married name. 😢 I need to get my Social Security Card changed so I can get my name changed here.

please please make me aware that you're talking on your bluetooth before I try and answer you/talk back to you, it really does make me feel quite foolish when you giggle and point to your ear after I've been trying to make sense of why you would come into the store talking about last nights dinner. Another thing, don't talk on your bluetooth at my counter, if you must finish your conversation please don't stand in front of me and look through me while you're talking, it makes me feel weird.

Well, working at the mall, you always encounter homeless people coming in asking about our phones. I always answer any questions they have about any of the phones and plans, and in general, try to help them out as much as possible. Now this has nothing to do with an angry persn IN work but OUTSIDE of work. As I proceeded to smoke a cigarette outside, I started talking to some of the usual mall rats and another co-worker. A homeless man comes up, eyes bugged out, and definitly whacked out on drugs. Obviously, watching my words was important, because he looked strung-out, and I knew the "hey man can i bum a cig," or "Some change" He asked for change from all of us, and I said sorry, I only use my debit card. As a joke he said "well I guess its...
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so this guy walks up to me, real shady looking.. just cam out of the liquor store.. kinda staggering.. and he starts looking at my dummy phones...

I ask him if there's anything i can help him with and he told me he wanted a camera phone..

i sail ok.. this is the one we have for free blah blah blah...

he's like no.. "i want the most expensive phone you have"

so I showed him the Motorola Razr.. just came out (i know i'm in canada were a little behind the times.. )

but i told him that the phone would not work in an analog area(which is the majorityh of the area around here).. that this phone was purly a digital phone.


dud doesn't care.. so i think ok.. whatever

I start entering his info into the computer and it comes b...
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A customer returned 2 cell phones buyers remorse which the bag, the boxes, & the cell phones had all been sprayed by a skunk.

Only... he didn't say anything... @ until the guy left, we thought the smell was coming from him. Once he left, & the smell lingered, we realized... it was the bags & phones.

So gross...

I have been working for a carrier for the last eight and a half years. I am currently going through a nasty divorce and custody situation, and money is tight. My lawyer tells me the other day when I met with him that he would do my divorce for free. Free is never a good word coming from a lawyer. He wants me to provide him with cell records in exchange for his representation in my divorce. I am afraid of getting caught and fired. Any one ever done this before???

A guy comes in saying he's got service from a company that has virtually NO service in our area. He demands that I make up a calling plan for him so that he pays the same price for the same amount of minutes. I checked his company's web site and he is apparently grandfathered into an old plan which his own company doesn't sell anymore. He wants his night minutes to start when he gets out of work at 5:00 pm (and he doesn't want to pay extra for it. I don't care...I can't change when night minutes start). He wants a free phone (says he refuses to deal with rebates), but insists that it has to be a camera phone with video (Not going to be free...even after rebate). He also wants the warranty to cover everything insurance covers for the en...
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it's customers like this that I don't want to help

me: "thank you for calling ______, this is ________ how may I assist you today?"


customer: "hi, can I have you regional managers phone number?"

me: "I'm sorry sir, the regional manager is only reachable by his cell phone and I am not authorized to give that out, I can however take down your name and phone number and have him return your phone call"

customer: "well how about your store managers number?"

me: "I'm sorry sir, there is no store managers in this company"

customer: "so there is no way to complain about your sorry a$ses"

me: "sir, if you give me your information our regional manager will return your call before 5:30"

customer: ....[click]


I hope this ...
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what is the point of having a colored cell phone if you are going to put band stickers on it to me it just makes the phones look trashy.


not that there is a point to this post just board and curious as to why the snobby girl wants a pink cell phone and covers it up by putting stickers on it.

I come in this morning, smile on my face, and coffee is in hand. the coffee is gone now, and so is the smile..

I immediately greet a woman sitting at my desk, looking rather huffy. She has just moved from California, and is encountering problems with service. she tells me she has spoken with XBM, and CS, and they both will send her out the same phonme (V180, t3h winnAr of C3ll ph0nes!!!!111one)

this disatisfies her, but one of the reps mentioned the exception upgrade, so i go over that with her, (after dealing with XBM again) she decides that she doesn't want the same phone for free. I go over the exception upgrade in which we renew her contract back to 2 years, and give her a phone at 1 year agreement pricing. to which she strongly ...
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Dude just came in, wanted 2 phones, one for each of his teenage sons. Approved for 2 lines, $500 deposit per line. $100 more for each phone on a T class, plus a 75 dollar non refundable app fee. When he said "what are you waiting for, I want 2 sidekicks, with that sidekick plan thing" my jaw dropped. his total was 1,714.98 before tax which he put on my counter in cash, and I proceeded to convert it all to singles and swim in it in my baby pool. (the baby pool and singles part I made up)

I love when people get their tax returns, it makes me laugh at their unfortunate spending habits, with great joy in my heart

so I work in the mall, and for some reason a whole group of what must have been 50 to 70 highschool kids walk by my store, I hear little clippets of conversation, but the one I heard the loudest was from a kid that looked 15, "I've got 2,000 dollars on MY atm card" and the only thought that came to mind was "I know who's lunch money I'M taking today". Is that wrong?

Man why do all the threads about how much of a wanker plooky is keep getting deleted, but plooky can get on and post whatever he wants about anyone and anything? Is he giving... gratification... to the admins? I don't understand why he can just get on whatever thread he wants and post a dozen messages doing nothing but insulting people, but the moment a thread goes up about how much he licks farm animal testicles, it poofs... This'll probably be the 3rd in 2 days...

I'm sure you guys get that all the time, but I feel bad, so I'm sorry. The guy was a pile...

I just finished talking to a young woman who spoke pretty bad English, she wasn't from the US, I couldn't tell where she was from, maybe Africa? *Shrugs* Who knows. But she had a heavy accent so it was hard to get some things across to her. She was asking where she could go since she didn't have a credit card and wanted to get set up. I found the nearest place was a wal-mart in her town and told her to go there. She didn't understand the store I meant and I finally ended up spelling the name (everybody knows Wal-mart, curse them, she just didn't understand what I was referring to) and she began giggling. She apologized for being confused about it and said she was holding an envelope for Wal-Mart in her hand because that was where she go...
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I have defiantly lowered my expectations. It used to be that if I got double digit sales for the day, and single digit calls it was a good day. I was almost always in a good mood, I never wanted to hit anybody and I never flipped the computer off.

A lot has changed. Now it's a good day if I get through it without throwing my pen at the computer and cursing. It's a good day if I don't realize how late it is when I go to lunch because I've been so dazed that I wasn't paying attention, just lulled by the constant angry loud beep and droning of the morons who 'aint gots no credit card.' The number of sales I get that day doesn't even come into play anymore. I'm lucky if I stay in the double digits on calls, instead of climbing into trip...
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the 2 most ridiculous Disclaimers i have ever read...

A. Nuclear Hazard, meaning any weapon employing atomic fussion or fission; or nuclear reaction or radiation or radioactive contamination from any other cause. But we will pay for direst physical "Loss" caused by resulting fire, if the fire would be covered under this coverage certificate.

B. War, including Undeclared or Civil War; warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or ther authority using military personnel or other agents; or insurrection, rebellions, revoultion, usurped power ofaction taken by government authority in hindering or defending against any of these.


wow...
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So she calls in to find out why the slider isn't coming up as free on the web site. She'd had her heart set on that one. I explained that our promotions are just that, promotions and subject to change at any time. She comments that the web site didn't say when the promo was good until and I pointed out, again, that this was because there are no set times on any given promotion, so I'm very sorry but that phone is no longer an option at that price.

However, I offer cheerfully, we do have a very nice flip camera phone that I can offer you instead. It is actually a better phone on a lot of points, such as battery life, and camera function. She gets into this one and wants to get it but says she would like to think about it and 'call bac...
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Has anyone seen that new movie starring Harrison Ford?


Jack Stanfield (Ford) plays a mild-mannered sales representative for a cellular phone company. But his world is turned upside down when brutal terrorists kidnap his family. Their ransom: they want Stanfield to waive the activation fee for their new line of service. Thus begins a brilliant game of cat and mouse, as Stanfield tries to electronically beat the system in time to save the lives of his wife and children.

"This movie will leave you on the edge of your seat!"

"The plot twists will leave you breathless!"




NOTE: Despite what you may think, this movie is NOT based on anything that captainplooky has ever done.