Shop Talk

I noticed you are in Lubbock, or that's what I suspect off of one of your posts. So am I. I think I know what store you may be at too. If I remember right you're out on University right?

I'm applying for a job w/ Cingular, What is the typical starting pay range for a fulltime retail associate?

This may be an obvious question to some but I have never worked in insurance claims, I just sell the insurance. My sidekick 2 has a scroll button on the right side, I use it so much that it is obvously going to break soon. Is this warrenty, insurance, or just plain screwed because they didnt figure you would use the main button alot?

I have acctually worked in the cell industry over a year and a half and cant figure where this would fall in. I feel it is within normal use to push this button... warrenty. Something is physically broken on the phone... insurance. It is normal wear and tear... no coverage. Toss up for me. Insurance Rep pls answer 🙂

I work in one of the smallest malls on the freakin earth, right.. so instead of putting me in a dam store, they slam me into a teeny weenie lil kiosk.. people think we're an info desk... and they just walk by and fingerprint our cases... and im so close to snapping because the sheer boredom is driving me batsh!t.. I apologize deeply for the rant. HEEEELLLLPPPP MEEEEEEHHH!!! 😢 😢

WTF is going on here? We're getting hammered into the ground like a bottle of booze @ the Kennedy compound! No free time tonight...

Here we go, there should be standard rules for any interaction over the phone.

1. No Swearing. If we swear we not only reserve the right to hang up on you but to call you the raging assjacket you are and charge you a five dollar hostility fee.

2. Listen. That's right, shut up and listen. If you fail to listen and make me repeat myself that will be a one dollar (per occurrence) dumbsh1t fee.

3. Pause. You are required to pause after each block of information to give me time to input it and to parrot so I am getting it right. If you give me your entire credit card number in one breath I will charge the dumbs1t fee.

4. Don't Volunteer. I will ask for information in a certain order because that's the way my computer prompts me t...
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well not really I'm not excited about this phone but my company is now giving away Samsung C207 several a day for the next week...last month they were giving away the Sony Z520 that one I would've wanted

Okay we're changing from care to telegence so they are shutting down the blue queue for care so everyone who was scheduled for Sat and Sun calling does not come in but gets their shift paid...Yeah...oh wait I have to come in because I'm supossed to learn everything to train people on Monday 😡

reasons to NOT come in my store:

If you're "100 percent satisfied" with X brand wireless.

If you have unlimited everything for 7 dollars a month. (exaggerating, i am)

if you're just here to waste my time, and "see" what we have to offer, then complain about how your provider does everything harder, faster and longer than me.

to get me to call customer service for you.

to exchange a phone, then when i tell you you can't do insurance or warranty exhanges here, and whoever told you that is an idiot, yell at me.

to take a brochure and just leave.

if you're bringing your 8 kids who act like uncivilized animals at HOME, do NOT bring them here.

if you "refuse to pay x brand wireless, because of their charges" and you want me...
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Store employees put up with a lot of ****. When jerks come into their store treating them like crap, there is a lot that goes through an employees mind they just can't just say without loosing their jobs...

You are obviously smarter than me, so if YOU can't figure it out, what the hell makes you think I can?

No, sir, I'm not hard-of-hearing, neither am I stupid. You just don't speak good English.

Do you notice that your bad behaviour is embarrassing your wife?

Do you want me to go ahead and call the manager, or do you want me to wait till you're REALLY pissed off?

I can tell you right now I'm not going to give you very good service, because I think you're drunk or possibly on drugs, and frankly, you scare the hell out of me.
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1. Only in America... can a pizza get to your house faster
than an ambulance.

2. Only in America... are there handicap parking places in
front of a skating rink.

3. Only in America... do drugstores make the sick walk all
the way to the back of the store to get their prescriptions while
healthy people can buy cigarettes at the front.

4. Only in America... do people order double cheeseburgers,
large fries, and a diet coke.

5. Only in America... do banks leave both doors open and
then chain the pens to the counters.

6. Only in America... do we leave cars worth thousands of
dollars in the driveway and put our useless junk in the garage.

7. Only in America... do we use answering machines to
screencalls and then have call...
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So they're pulling the 'mandatory half hour lunch' bullsh1t again and I refuse to do it. Somebody noticed and said 'oh you know you can get written up if you don't adhere to that.' and I said "So write me up. Then I'll have documentation of my protest for this unfair practice. I can do the half hour lunch if I can leave half an hour early. But otherwise, I'm taking my hour and write me up if you want."

Sold a phone today.

A camera phone.

It's going to be used by an eight year old boy.

Wow.

What a world.

thought i make it up to everyone here for my last thread, hope you guys enjoy my new thread

recently i posted some comments which i should have not posted, i apologize to everyone, especially nicky , hey sorry about my comments, that was wrong of me, i hope you accept my apology

Anyone know what a "sims card" is?

How about "GMS"?

Does anyone carry a "Blueberry"?

MOTO "Silver"?

How many "Bluetooths" do you carry?

Do you know where "Que-West" is? How about "Horizon"? Ever heard of "Cellular Wireless"?

Oh lord, the people on my team KILL me sometimes. One of our reps came up and rang the bell for a sale and our sup said "And the next sale gets a free RAZOR!" right before so he got all excited until our sup handed him a Gillette razor.

On a day to day basis, we occasionally meet those customers that think they are too good to pay for anything, but this one takes the cake. It's long but I hope you'll find it worth it.

Had a lady come in. I start off my routine:

"Hello ma'am! How are you doing today? My name is John Doe. You are?"

"Jane Doe"

"It's good to meet you Jane. Is there anything in specific I can help you with today?"

*disgusted look* "I'm looking for a phone."

"Ok. Have you ever had ceullular service before?"

"No."

"Alright, let me show you to our plans and phones."

I walk her over to our first selling station and discuss plans and phones. She loves our plans. When I get to the phones, she stops me."

"How much are your phones?"

"Wel...
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Ok its funny when customers comes in with these two and here is how mines went last week.

Me: Hi, what can I help you find?

Customer: I am looking for a phone for my son, I heard about your prepaid phones.

Me: Ok here are the plans. (explains how prepaid works and no free nights and weekends) So Why prepaid and not a regular plan(explains benefits of postpaid)

Customer: Its for my son and I do not want to get him something he will go over on.

Me: OK I understand but are you sure you would not like me to run your information to see if I can get you approved it only takes 2 mins.

Customer: No its ok

Sells customer prepaid phone and when it finally comes to him that he will not get free nights as weekends he lets me run h...
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I am getting a massive amount of satisfaction telling people today "sorry, that promotion expired this morning (or on Sunday.)" I spent the last two weeks explaining to people that they promotions they were calling to ask about were going away very soon and nobody seemed to believe me... now they're gone and people are mad. One woman, my last call today, said "well my daughter called in yesterday and you people were so confusing she didn't know what you were talking about. If you check your records you will see that we did call in." I wanted to fall over laughing at her, explaining how the promotions are only good during that call and if she REALLY wanted them she should have bought them when they were on promotion.

It's a bit like a ...
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