Shop Talk

Ok perhaps I'm a bit tired due to the massive amounts of beer I consumed last night and it is making me easily annoyed or some CSR's are just out to piss me off these past couple of days. Ok so when I call in and give you my customers phone number, their name and my name and dealer code (tipping you off that I am actually a dealer) and then tell you the customer has been fully verified, why is it that on occassion one of you will tell me you have to verify the last 4 of the social? I told you they were fully verified because I don't like announcing those numbers through the store. I just told you they are right in front of me so why on earth do you need that info again? I am actually looking at them. Seriously it has become a huge pet pee...
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Need help in deciding which carrier to go with for my dealer store. I am able to go with T-Mobile and not have to pay a franchise fee or I can go with Verizon Wireless and pay their franchisor who guarantees no other Verizon dealers in a 3 mile area. But which carrier is the better one to represent?

I came back from lunch and a customer has an issue with Trans Union and his credit report. Apparently, he has to pay some sort of deposit to get service (I don't know about this becasue there is no application within our system saying this). He gets on the phone with Trans Union here in the store and finds out that his address and what not is wrong and wants me to talk with the Trans Union rep to get him approved for service without a deposit. LIKE I CAN DO THAT. 😈 We are an indirect agent for VZW and we have just enough access to do upgrades and new service. The guy just didn't get it. I finally got it through to him that Verizon's credit department is the one that determines what the deposit is..not me...I told him to come back in...
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To all the people who continually ask me why their deposit required is so high...

1. I do not know what the criteria is for VZW that the credit review team uses to determine your deposit level.

2. You would have a much better idea of your own credit score is than I would. I am not your accountant.

3. Everytime you go to each cell phone kiosk and run your credit it actually hurts your score. So please don't come up to mine after I have already seen you run your credit at three other dealers and walk away disgusted. It is not our fault that you have bad credit!

4. No I cannot lower the deposit for you, and I most certainly cannot waive the deposit required. Yes i am a bad person for not being able to do so.

Do you work for the Corporate Store or are you In-Direct? Just curious...

We have single line plans and we have family plans. Single Line Plans are not eligible to have add ons. Period. You can whine and complain and scream and pout all you want and I still won't be able to add that on for 9.99 a month extra. It's physically impossible.

I hate our commercial. "39.99 for fifteen hundred whenever minutes!" Neglects to mention a few things. First, it does not include free nights and weekends, second, it's a single line only plan, and with the one with free nights and weekends, you have to have a certain credit class to get that one, it's not an option for the limited type of accounts. People get so pissed off about this all. They get mad that the commercial doesn't say explicitly that you don't get the fr...
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how do you lose an idiot customer in 10 days

DUMB CRIMINALS
Real Crimes Committed By Dumb Criminals


Chicago: A man was wanted for throwing bricks through jewelry store windows and making off with the loot. He was arrested last night after throwing a brick into a Plexiglas window...the brick bounced back, hit him in the head and knocked him cold until the police got there.

Portsmouth, RI: Police charged Gregory Rosa, 25, with a string of vending machine robberies in January when he: 1. fled from police inexplicably when they spotted him loitering around a vending machine and 2. later tried to post his $400 bail in coins.

When Stan Caddell wanted to wash his Chevrolet, he backed the car into a foot of water in the Mississippi River at Hannibal, Missouri. When he got out to ...
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we post about dumb customers, how about dumbest co- worker

I know this isn't cell phone related but I thought it should go in "Shop Talk" cause it made my day at work a little better.

I just had this forwarded to me, I think you guys will like it.

P.S. You have to have sound on your computer.

http://www.barry.fireflyinternet.co.uk/fun/files/pil ... »

I feel bad for posting this.
I consider myself to be very religious. I attend church regularly and I believe that God loves us all no matter what and that we should not pass judgement on each other - no matter what!
I just passed judgement on this gentleman!
He called in yesterday and spoke to an associate of mine and I overheard most of the conversation. His daughter had been using his cell phone and the battery had died. He plugged it into the charger, but it would not come on right away. He calls us and is told to let it charge for a while because if the battery is totally dead it may take a bit to turn on. If it doesn't come back on give us a call back.
He comes into the store today with his phone, box, everything, thinking th...
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Just had a cust explain to me that alltel is going out of business. I was shocked, I havent heard anything about it so I asked them why they think that.

"Their customer service sucked when I tried to call them."

And in his head that means they will go out of business. Do people really think they are that important? I would be willing to bet no one would flinch once in alltel if he cancelled his service

😢 😢 😢 😢 😢 😢

Sorry guys I know that this is a dead horse of sorts but I have to say this to be able to put it in its right place. For the most part the people I work with back me up and take my side after I am the tech and well I do know for the most part sometimes what I am doing. But today for some reason one of the people I work with decided that just because I went to training and I spend alot of time reading and finding out what I can to help my customers that I did not know anything and that I am an idiot! That being said he did this in front of a customer that is not known for liking women at all and he did this with a sarcastic (i wanted to slap it off) smile on his face! When this customer from the b...
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This just in...

I am not a nice guy because I would not let somebody use my personal cell phone so they could add minutes for a competitors company. A little background on this. The guys she needs to talk to have a history of leaving their kiosk quite often. So they have been gone for a little while now. She comes up to me and asks where " those other guys are". Well my standard response to that is, I am sorry I don't work there, I do not keep track of them. Then she says, well I just need to add some minutes to my phone, can I use one of yours?

Uhhhh... no.

Well do you have a cell phone that I can use to add minutes on my phone?

Uhhhh... no.

Well you just aren't a nice guy are you?

No ma'am I guess I am not a nice per...
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I have a very good day today..a few idgit customers one that actually told me to cut my nails because technicians are supposed to be geeky guys with glasses and bucked teeth and I dont fit the profile..well THANK GOD FOR THAT ONE! Then he got mad when what I told him was not only correct and accurate but it was delivered by a woman!! I just laughed at him..he reminded me of a yappy little dog that has a vicious bark but honestly no teeth. I got to go home early cus I had to go to a store meeting at the bu** crack of dawn but it was a fair trade off. I had a good hair day and I only got mad once but that wasn't over a customer it was my idiot fellow employee..blah but oh well what can ya do? How has everyone elses day? I hope well 😁

Now, let me preface this by saying I am normally pretty mild mannered. I have been doing this for over 2 years and have hardly any escalations. I don't know where this came from but it FELT GREAT!!!

This guys comes into my store and is "looking for some information." Fine, it's my job. I'll help. He wants me to go over his bill with him. No problem. He said that he had been double charged for something and they credited it back to him.

Me: "So the made it right?"

Him: "No, if I grabbed a phone and ran off with it, if I gave it back would that make it right?"

Me: "So you had to pay for it?"

Him: "No."

Me: "So you would have to go to jail to make it right?"

Him: (slams bill on table hard) "Are you paid to be an @SShole?"
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When you call in and ask me about the rate plans and the phones, and I tell you we are offering a buttload of minutes at a low price and a free camera flip phone I will also tell you up front that these are promotional offers. I can only promise they are going to be there for the time we are on the phone. They are Limited Time Only. I can't stress it enough. If your contract with Theother Cellphone Company expires in two weeks I can promise you that none of what I just told you will apply. None of it. You will not get the phone or rate plan, they will be gone. You have a choice. Order now and get that package, pay $20 extra this month for two weeks of overlap OR wait until the plan is gone and pay $30 a month more every single month...
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🤣 🤣 🤣 😳 🤣 🤣 🤣
I actually work for an insurance company and i had a call where Mrs. smith called in to report her phone was damaged and it no longer worked. at the point where i asked her for her make and model, of course she didn't know. So i asked her to take her battery off and look behind the label to find the model info. She then proceeded to tell me that she could not get her battery off. Of course i couldn't help her in taking it off b/c i didn't know what model it was. Then she told me that she had dropped her phone the other day and the battery fell off. (don't ask why she could put it back on, but not take it off) she then told me to hold on......i heard a loud crash in the background and she said...
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Apparently, I've done something very bad at some point-the calls I've had today must be because of some SERIOUSLY bad karma. My personal favorite was the guy calling from Chunky, Mississippi (yes,it's an actual place). The real prizewinner, though, was the following interaction:

Me: May I have your mobile number?
Cust: It's xxx-555-1234.
(account pulls up...name on the account says Overriden Doe)
Me: Who am I speaking with?
Cust: Jane Doe.

Apparently, one of our genius CSRs had monkeyed around in here and somehow managed to change the name. For me to add a line, I have to call customer care, get them to change it back, then call credit to have them approve it. The amazing thing is that there have been multiple interactions since th...
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