Shop Talk

Hey I had a quick question for everyone. I just had a feller come up to me and ask if we gave away free phones and 800 minutes to people who were affected by the hurricane. Supposedly he said that in Texas, VZW is giving away phones and minutes to people who were involved in the hurricane. Well we definately do not give things away for free up here in good ol' MN. But I was just wondering if this guy was completely full of S#*t or if his questions actually had some merit to them. Just curious to anyone who would know???

I am trying to find anything about this subject and nothing exsists that I can find. Their day in court was back in December and then it was pushed to the 9th of January or something like that. But there has been no nothing about it. Please help in any knowledge about issue.

Okay, a while back I posted how some little urchin powered down every display phone in store. Yesterday, someone set alarms on each handset to go off at the same time. Classic. I used to do this to the radios at Target.

anyone else have stories of the Junior Terrorist (These are different than the "dumb customer" rants) Stories of funny, creative things customer have done to "stick it to you."

1) I wish all the employees I had working for me were Club Jenna girls, and that our company dress code would allow them to wear skimpy, revealing outfits.

2) I wish my store was turning 100+ postpaid activations a month.

3) I wish all my customers had IQ scores of around 100, not smart enough to cause me endless headaches, and not too dumb to be able to use the phone.

4) I wish I had a button on my desk that I could push to suddenly open my store's front door directly in front of the skaters and bike riders that routinely cruise up and down the sidewalk in front of our store. I have fantasies of watching them crash through the glass plate.

5) I wish I could say the things to stupid customers that I'm actually thinking about t...
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So one of my reps here encountered a quite odd experience. We had a lady who came into the store with two children. All of them were Arabic. They seemed to be in America for sometime or at least, had formal training in English. Well the lady came in wanting to get some information on her account, and as with most of the Arabic customers we have here at this store, they all have passwords on their account (must be one huge family). So my reps proceeded to ask the lady what her password was, and she answered "I don't want my children to know my password." So my rep. told her we needed that password in order to access her account because without it we could not give her any information. So she kinda paced back and fourth for a minute. She ended...
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Ok I have two interviews tomorrow, a bank (which I've done before) and a cell company (which I've done before) I really like both. I think I'll make more at the cell company but it's further away. But, it's closer to a friend of mine a could then spend more time with (which I want to do). But, I have a kid and working at a bank close to home would at least guarantee me Sundays off. But, I could also work out a schedule between my child's father and the cell company to not lose any time with my baby.
I hate internal debate, someone help! I need an outsiders opinion.
Thanks!!

I'm so bored, I just thought of a new game!
List all of the stores that you can see from where you are sitting/standing and list the State of which you are in. Than see if anyone can guess what Mall you are in. Some of you may or may not want to reveal what crappy mall you work at, but who cares it would be fun to guess.

I spy with my little eye...
Kohl's
Suncoast
Collectibles
Vitamin World
The Icing
Regis
Ritzcamera
A Dollar
d.e.m.o.
Mrs.Fields
Villa Pizza
Panda
Subs and Salads
Burger King
Charley's grilled subs
Spuds

I'm in Minnesota.

So this lady walks in , and shes draggin a 3ish daughter along, and she comes in to basically yell at us for having to pay her bill, and passing her spending limit every month...she's just being positively venomous, and she has a 2000 minute plan and a spending limit that is too close to how much the plan is.."i see YOURE not willing to help",,,"so you won't DO ANYTHING??"yada yada ..meanwhile her hellspawn is tearing the store apart piece by piece..mom is gettin so bad the other customers are beginning to comment..so they leave and come back in 15 mins and she asks for the manager..so while she screams at him.."I AM NOT A RETARD!!".."I am NOT ignorant"..(shes demanding a 4000 minute plan, a full $50 over her spending limit, meaning she woul...
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Ok so today i had a customer that came in and wanted to pay his cell phone bill. Told him that it can take up to 2 hours or so to post on his account. He agreed and then payed. Agian i told him here is your paperwork and it will post up to 2 hours. He walks to the other side of my store and calls customer service and asked if his payment went through. And when he found out it didnt he hung up and went to me and snapped on me that his payment didnt go through yet. WTF........ Some people i guess dont have ears or something.

Ok again today i get another winner or a customer. He comes in and asked if i can transfer his phone book to his new phone. I said yeah, then he asked how much is the charge for that. I told him $9 he flipped out on me saying it should be free. I was thinking in my head he was the one that asked me how much because he new it wasn't FREE. He then said i am going to corp. I have been a customer for 10yrs. I said ok well the nearest is like 30mins away and they charge $10. He was like they will do it free watch.

LOL
LOL
LOL

I had some funny insight to what customers (People in general) Will...But Won't...But would Rather...

Customers Will...Pay - $300 for a phone that has Bluetooth, MP3 music, 1.3 megapixal ext...
But Won't...Buy a Bluetooth headset, SD cards, or picture messaging ext...
But would Rather...Buy a cheap headset that they'll complain about later, continue to send pictures to their email or friends without a picture messaging and pay for overages.

Customers Will...get the highest minute package because they talk a lot.
But Won't...Get Text messaging bundles because they don't like to text to cut down on their phone bill because 1/2 the time their calls are are one sentence calls to say "I'm busy I'll call you back later." LOL

Customers...
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is anyone ready to go home? i get off in 45 min. and holy h e double hockey sticks has today been slow. 😛

The mall I work at has been DEAD the last two weeks. I mean theres no one here save some old people and a few mall rats.

I'm even getting bored of counting them now! I've counted more tumbleweeds than customers today! Last week, I counted those damn tiles on the Mall Floor. Any fun ideas to do while at work, except for expanding my vast knowledge of cellular. hehe

Dear all:

A friend of mine recently recieved a call on his T-Mobile phone from someone claiming to be from T-Mobile. My friend posted what happened on his livejournal:

"I just got a call on my cell phone from somebody claiming to be from T-Mobile and claiming to offer me a rebate. Being the suspicious person that I am, I noticed that something didn't sound quite right about the situation. He asked for my name and social security #, which I did not give. I pressed the caller for information (ie his supervisor's name, and how he had my address), and he hung up, knowing that the scam was up.

So if you're a T-Mobile customer and get a call from an unidentified number from somebody claiming to be from T-Mobile, hang up on them, or bette...
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This one was kinda funny. I just had a girl call up asking if we were having any tower problems in the area. I have had no problems at all and have not heard of any problems around here for MONTHS (apparently the techs are doing their job 😉 ) so I told her that I did not know of any problems but if she was having issues she should contact technical support right away to have it addressed. She told me that she doesn't have a phone with us but someone she was trying to get a hold of does and she has not been able to contact them for a couple days. 😳 I told her again that there were no problems that I had heard of or experienced so that person's phone may be turned off or something. She tells me that she knew this was not the case...
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I'm a CDMA tech. I've been working with hardware repair for a number of years and have just recently (6months) started working in cellular repair.

So imagine my annoyance when some woman who manages a family roofing business tried to tell me that it's IMPOSSIBLE for liquid to "break a phone". Naturally, I attempted to explain to her the unpredictable nature of corrosion growth, shorts on the mainboard, etc. But she would have none of it. Why? Because apparently 2 cell phones in her company miraculously survive submersion. The phone she was in my store about also had liquid damage, but she was contesting the validity of my claim because the phone wasn't working because the flip had been completely ripped off. She was wasting my time...
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Customer: My phone fell apart I want to see if I can get a new one.n (Samsung A650 VZW)(The phone in in two peices with a lot of wear and tare) ☹️

Me: Well, let me look up your account and see what we can do. 🙂

Me: Well, you never got insurance and your not eligable until July. Your option is to buy a phone outright. Your in luck, I have the exact same one mint condition for only $75 (Great price for that phone) 😁

Customer: Well, customer service said they could send me one for $95. 😕 (Let's see pay $95 or $75) 😳

'As I'm getting the phone and another option for her, she's pouting and crying about how she doesn't like this phone and VZW sucks.' 😢

Me: Well, most like that's a fru phone and it won't be nearly as ...
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This is a thread for the customers that do read this forum from time to time and these are things that you all need to know! ahem

1: Phones are not water proof in anyway shape and or form! And NO the Navy does not have water proof phones so dont bring that up anymore!

2: Phones are not doorstops,objects to be used during arguments with your girlfriend/boyfriend, they do not do well when you launch them off the back of a moving vehicle and then back over them!

3: Big bre**s do not impress me so please ladies stop pushing them in my face!

4: Just because I am a female I am not stupid,overzealous,and or ditzy (i have blonde hair) I do know what the heck I am doing and I do it really really well!

And please if you do not like the ...
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no, i will NOT activate the phone you bought through telesales.

when you buy the phone, you get a 1800 number to call when you recieve the phone to activate it. this customer called asking if he could bring it in. i asked him if he called the 1800 number.

he claimed they "confused" him. (i'm sure they did sir.)

upon refusal of me telling him what to do when he calls the number, i gave him the number of the store closest to him, and sent him on his way.

I feel bad for the rep in whichever store he is going to. 😕