Shop Talk

Sorry to be a board hog, this is my last post for now I promise! LOL
When calling customer service please follow these simple rules:
1) Don't start off saying "I have a ______"
problem..obviously, as you probably aren't calling to say how great we are.
phone....good for you!
question.refer to problem
Please instead say something like "I am calling in regards to_____"

2) When I ask you for your wireless #, please say it, do not punch it in using your keypad. That time has come and gone while you were going through the automated system. This hurts my ears, and annoys me from the get go.

3) When I tell you you can dial *pay for instance, do not do it at that time! Instead store the info in your head for future reference.

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Ok so we have daily rants and sometimes (but not often) raves about our customers but what about our coworkers that piss us off? I would be lying if I said I have loved everyone I have ever worked with. So cough up the stories people, lets hear em!

that had something on, or looked like someone...that made you have to hold back your own convulsive laghter...today there was a large woman in a Piladelphia Eagles shirt, and all i could think about was Mama Mcnabb and her chunky Sirloin Burger...
awful smart of Campbell's to jump on the Eagles bandwagon.. 🤣 🤣 🤣 🤣

eating your stash of chocolate candy without permission

taking away a sale you worked hard for.

babbling on how much better they think they are.

making a mess on your desk

😉

denting your car on the parking lot

Pardon the grammar, I don't feel like proper sentence structure atm.

To start off, I want to make it clear... I was not right in this situation nor do I suggest any situation be dealt this way. It's just my co-workers said this was a story to share.

I work for a multi-carrier indirect dealer out of a mall. this happens a few months ago.

This woman approached with her husband and 2 sons and asks rudely to sell her 4 phones. I am more than excited to do this so I ignore her attitude and happily check credit. 2 carriers said no she owes us money and the 3rd said a 400 deposit each line. I told her that it would be $400 deposit each and she says to me... "how would you like it if I had my 2 sons take you in the parking lot and kick...
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People have said 2 me I did not read I did not pay attention. then right after that I am supposed to tell them I am sorry let me fix it for you. Then explain their entire bill to them so they can continue to not read. Everyday they make me tell customers it is OK for them to be ignorant and stupid about their service. IT IS NOT OK IT IS NOT OK 🤣

dubya tee eff, question mark.

Why do people feel the need to say everything they can as fast as humanly possible??? It's not like we're in some kind of race. You don't get a gold star sticker for telling me your 16 digit credit card number in under 2 seconds. What you do get is the ability to tell me the exact same thing over again, because I don't listen at anything faster than 300 words per minute

man....

it's my god-damned birthday and I'm listening to TMobile customers bitch about how they lost or broke their phones.

guess I should hold off on breakin out the party hats and all.

this promises to be a long day.

I work in retail customer service, and our store is in the middle of redneck nowheresville. I get people all the time screaming at me about their bills, and quite a few cry about being on a "fixed income" and not being able to pay a bill like that. Isn't EVERYBODY in the WORLD on a fixed income? I know I sure as hell don't pull money out of my arss when I need it...what makes them any different? lol...rant ended. 😛

okay, since sacdude's doing this, I will to. Yesterday I ran into a co-worker (Ian, I will not keep his name secret)messing with my phone. He changed my banner, turned my wallpaper to a blank screen, and managed to revert all my ringer ID's (I had some 20 people on specific ID's) to the default ring. He does things like this all the time too. I mean, I know there's a kinda mutual jesting between us Techs and the VZW staff, but where the hell does he get off F!!king with my phone. I think the next time we work I'm going to make his liquid dmg indicator shift red.

Give a person a fish and you feed them for a day; teach that person to use the Internet and they won't bother you for weeks.
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Some people are like Slinkies . . not really good for anything, but you still can't help but smile when you see one tumble down the stairs.

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Health nuts are going to feel stupid someday, lying in hospitals dying of nothing.

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Have you noticed since everyone has a camcorder these days no one talks about seeing UFOs like they use to.

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According to a recent survey, men say the first thing they notice about a woman are their eyes, and women sa...
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Just wanted to put out a post saying thank you to everyone for making my days at work alot better! It is so nice to see that I am not the only one in this industry that has *shudders* those customers. I can honestly say that I have gotten many a strange look from co-workers and customers alike because I have laughed out loud over some the things I have read..Thank you all again

I'm seeing that used instead of swearing a good bit... did I just accidentally start a trend?

Contrary to popular belief, we are not your own personal phone book.

This assjacket called in because he wanted to see if I would look up for him the phone number for a bank branch. When I told him he'd have to dial 411 as that was their job to look up things for him. He said that he didn't want to have to pay for the look up (it's a $1.25 charge) and could I just look it up for him. I paused and said no, sir, you'll have to call the 411 to get that information. He tried again, asking me to just look it up for him. I finally said "Sir, we're not a phone book, we're the sales department, we don't do anything but place orders for a new line of service. If you'd like I'll be more than happy to help you place an order, otherwise you are ...
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OK. This is the 3rd lunatic to come in my store in 2 weeks SWEARING that their ex is tapping and recording their cell phone conversations. 🤣
Has anyone heard of a readily available technology(ie: software)that doesn't cost 1/2 a mil$ used to tap a DIGITAL conversation? I know that it can, and is done by the government from the switch. Over the air is nearly impossible without some very hightech expensive equipment. Are these people just crazy on crack? Or is there something to it?

We all have crappy days with a bunch of crappy customers yelling at us for whatever reason...But for the love of god, please stop posting inane stories every time an idiot says or does something mildly stupid. Funny stories? By all means, you should post them. But I think some of you are confusing the concept of a message board with an instant messenger service. And the people posting the original threads aren't the only culprits. If all you are going to say in your reply post is "lol oh my god that happened to me once too and it was sooo funny," then you need to keep it to yourself. And if someone already posts something to that effect for whatever stupid reason, then five to ten more people definitely dont need to do post the same thing. W...
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I just found aout that Cingular will be carrying the pink razr. "But not the magenta one that T-mobile carry's. This one is 'Bubble Gum' pink." Like that makes a difference. How about we carry the V3i instead? How about we launch some damn UMTS phones? I know we are supposed to get a few 3G phones in Febuary. But we launched the network like 2 months ago, and all we have is an air card. Don't they see that people actually know what technology other countries have?

Law of Mechanical Repair:
After your hands become coated with grease, your nose will begin to itch.

Bath Theorem:
When the body is fully immersed in water, the telephone rings.

Law of Close Encounters:
The probability of meeting someone you know increases when you are with someone you don't want to be seen with. (Or when you're having a really bad hair day...)

Law of the Result:
When you try to prove to someone that a machine won't work, it will.

Law of Biomechanics:
The severity of the itch is inversely proportional to the reach.

Theatre Rule:
At any event, the people whose seats are furthest from the aisle arrive last

Law of Coffee:
As soon as you sit down to a cup of hot coffee, your boss will ask you to do someth...
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this got me so upset, i went to lunch, when i came back, all the stuff on my desk was overturned, and my pictures laying on the ground, i have an an idea of who did it, and i wish i could knock upside the head bad, i will report the incident to my sup. its not fair to disrespect someones desk.

I had a rant in mind, about the longing with which I look forward to quitting this godforsaken job and this last call just blew the calm collected mood I have to be in to type something like that clean out of the water.

I don't give a flying... profanity... if you placed the order yesterday. It didn't get submitted yesterday you ignorant female because the computer system was down. It's going to ship tomorrow and arrive Friday. Deal with it. So you paid for overnight. If it was that allgodmightyfreaking important maybe you shouldn't have wasted everybody's time calling, because you know how shipping things takes time... go to a god-profanity-store and harass somebody who isn't me. Stop yelling at me before I hang up and walk out.

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