Shop Talk

I just got some POP material at my Cingular store for the Motorola SLVR with iTunes. I have Brochures, a floor display, the whole 9.
But there is nothing on the CSP about the launch and I haven't heard a thing about it, I feel especially neglected by phone scoop if I hear of something first it is usualy on here.

Small Field Guide For The Study Of Cell Phone Users And Their Obnoxious Public Behavior

Part 1 (of 2): The Classifications

For a couple of years now I've been compiling a series of observations about cell phones, their usage, and their frequent abuse. Sadly these have remained unpublished in my private journals until now, when any number of humorists, stand-up comics, columnists, and even some academics have already beaten me to the punch with their own original findings. Regardless, in the following you will find the initial results of the first phase of my own research, an effort to classify various types of public cell phone users. Maybe you won't discover anything new here. But for me the following is a chance to exorcise a series ...
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so this guy comes in...1st of all i know my state is full of rednex and rejex, but he had the full blown minitruck mullet complete w minitruck...he says he was "lied to" about paying for an outright phone, and not resetting his eqpt rebate...1.5 YEARS AGO!! now anyone whos ever worked in wirless knows the turnover is high, and we are just sposed to take this guy at his word about something that happend some 500 days ago..!!
..and all because he wants a new phone..well we put him on the horn with CC...and inform him that the ONLY person who can reset that rebate..is the manager from a year and a half ago!! 😳 So then the guy comes up and asks for him!! I had told him there is NO one here from that time, and i was unable to do anything....so ...
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1. if you dont have credit, dont bother to call sales to activate service

2. dont be eating when you call customer service, we hate hearing chewing on the line.
3. listen first, then speak, we hate repeating ourselves.
4. do your homework, i mean research before calling in.

5. have pen/paper handy.

6. need to realize cellphone service is a service, not something we are going to give you for free, so be realistic on what you expect from us.

7. if you are nice to us, we will be nice in return, if you are a punk, you will get it.

8. we are humans just like you, so treat us how you will prefer to be treated.

9. avoid use of profanity when calling, you will make us very unhappy quickly.

10. we are the experts, dont try to ...
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Well I was about to post a happy shiny mushy thread about learning lessons about people and about sometimes people really are decent and nice and fabulous even when they have horrible credit and then they woman called in. Now the lesson I learned about people who have bad credit still being great people still applies but this one just trumps it. I have heard a similar story before but I'd never had it happen to me.

We're running a promo on the RAZR... buy one get one free. Any version... silver or magenta. I was in 'lets sell these bad boys' mode when a woman called in saying she'd seen the add. We talked about the phones, how great the deal was, the coverage, was she going to travel anyplace with her phones... blah blah blah then I ...
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I'm pretty sure this reflects poorly not just on our customer and our store, but on society as a whole.

We just sold a Prepaid phone to a customer. The reason why he said he was getting it is because he's having an affair with his wife. He already has a regular account, he just wants to have a second phone that his honey can call him up on.


What the hell is wrong with people?

Yes I'll relate this to cell phones, just bear with me.

I read on AOL Finance News yesterday that the CEO of Snapper lawnmowers had opted out of his agreement with WalMart. Snapper has for years provided lawnmowers at a premium price, with the consumer understanding that the product was top of the line. WalMart was pushing Snapper to continually lower the prices, which would have required Snapper to find an alternate, cheaper, lower-quality manufacturer for WalMart's mowers. The CEO decided this was an unhealthy thing to do for his company, and pulled the plug on the whole deal with WM. He basically said Snapper will not allow its products reputation of top of the line quality to be degraded by being manufactured at a cheaper price, a...
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I didn't swear at the last lady, I think I need a reward. "Oh no, I just want to see what the prices are." She saw the web site, but wasn't able to look closely enough to find the prices, just that it was 'buy one get one free.' This whole RAZR thing is pissing me off. I hope they take it down at like 2am today just to piss them all off. "I have to talk to my husband about it first."

You know what, I'm starting every call with. "I will only answer your questions if you give me your credit card number and agree to place an order for a minimum of one phone. Otherwise, check the web site, I'm not being paid to let you sit here and pick my brain. In fact, the fact that you are calling and wasting my time is actually costing me money. D...
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i just saw this on acct, customer tried to activate service by seducing sales rep

I'm Justin BTW, the new guy to PS and Cingy.

well, in our slow little store, not much happens, but this guy sent me for a loop.

right when he pulls up in his beat up volvo that sounds like it will soon expire, i had a bad feeling. Home boy is wearing overalls and is in his 50's... sweet.

after the common intro and attempts at selling i start losing my sales approach, simply because he is one of those nay-saying customers. everything you tell him, he has a "friend" (i use this term loosely, he probably has no friends) who had X problems with the same phone/service.

well, i try explaining to him the meaning of "no roaming" in the midst of my shpiel, he begins yelling "HELLO!" and leaning closer to me. i mistook this for excitement...
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I'd have to say the Nokia 68XX series. little buggers were reliable, and easy to use. i also wish they still had the S710a.

thoughts? opinions? questions, comments or concerns?

so. I' new to Cingy, and thought i would join, just to post on shop talk and pass the day by (my store is unbelievably slow)

so,l in keeping with the spirit of the forum, i'll shar some horrible CS stories.

working in a call center (my frist sales job, selling nfomercial crap) I had a woman with a thick accent call in, at this point accents were easy for me, so it was smooth sailing. i went through my set up, got her sold, and started punching in information, asking her for her street name she utters "Rehobeth" Say it out lo0ud, and then you'll understand how this can be tricky. I ask her how to spell it, then the line goes silent. Suddenly she screams "WHAT DO YOU MEAN SPELL IT? IT'S REHOBETH! LIKE REHOBETH BEACH!" I was in shock, ...
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why do people proceed their problems (of their fault) with the number of phones like that is going to change the answer?

just wanted to see what everyone's dream phones would be in the industry.....


I got 2:

1. Siemens SK65
https://www.phonescoop.com/phones/phone.php?p=593 »

2. Vertu Signature
http://www.vertu.com »

Customer: "Hi, I can't seem to connect you guys are you having a problem?"
Tech Support: "Well sir, what dialup software are you using?"
Customer: "The one you provided."
Tech Support: "And what version is it?"
Customer: (says the version number)
Tech Support: "Oh, that's the problem you need the latest version."
Customer: "Ok, how do I get it?"
Tech Support: "Well, just transfer the file via FTP."
Customer: "Well that would be nice, but I can't connect to the Internet."
Tech Support: (sounding exasperated) "I told you just to FTP the file sir."
I hung up.



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I had trouble downloading an operating system upgrade for a PDA, so I called...
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Just had a customer try to argue with me that they were entitled to a refund. *They* were the one who pointed this out to me, then told me that that was stupid and they deserved their money back.

WASHINGTON (AP) -- More than half of students at four-year colleges --
and
at least 75 percent at two-year colleges -- lack the literacy to handle
complex, real-life tasks such as understanding credit card offers, a
study
found.
The literacy study funded by the Pew Charitable Trusts, the first to
target
the skills of graduating students, finds that students fail to lock in
key
skills -- no matter their field of study.
The results cut across three types of literacy: analyzing news stories
and
other prose, understanding documents and having math skills needed for
checkbooks or restaurant tips.
Without "proficient" skills, or those needed to perform more complex
tasks,
students fall behind. They cannot interpret a table a...
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Sorry shoe, but I agree with the people here who disagree with you. and since I am the Phonescoop GOD, what I say goes. Sacdude, post what you want, people who post "lol" or anything longer or shorter, you have my approval. Shoe, if you don't like what someone is posting... read it and then leave. If you find this forum so important that you have to quickly search through it for the good stuff... then you need to find a hobby or do more work at your job. I'm not attacking you, but your ideas are not shared, and won't be followed by the community here, so just learn to cope. It's not hard to see when a post is filling up with common stories and "lol" so just close that post and look at a different one.

a customer that made you want to shot yourself just to avoid working with them? Guy comes in, a business man, with a phone that is used for his business (ever notice these stories always start off like this?) Anyhow, he has a t730, not picking up 1x signal. The phone was first purchased in 03, it was swaped twice, the last time was 3/18/04. He has TEC, but that expired on 2/05. Now a phone that is 2 years oow, one year out of TEC, he wants me to swap at no charge. He's aguing that the TEC should have no experation, that he's been paying 5/month. I told him he was up for an upgrade, but no, doesn't want to extend his contract. After all, he pays his bills for service, why should he have to pay for a new phone? Now then, here's the kicker, He ...
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Sometimes I really wish they WOULD pull the calls I'm on so they can hear the assjacket on the other end and just cut off his service forever... please.

Actually I had a call the other day where our review team told me the customer had a canceled account and because of the status of the account he had to write a letter to a corporate office explaining why he should have service with us. I was confused but I found out why talking to Customer Care.

Apparently if a customer is belligerent, loud, crude, and just plain rude enough to the reps he (or she) will have his (or her) service shut off. The care reps are instructed to not take calls from this customer and to actually hang up on this customer if they call in to argue. In short, we...
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