Shop Talk

So i just had this bright young fellow stop in here because he wanted me to just "run his credit right quick". So i did and he ended up having a write off account. So i asked if he has ever had service with us before, to which he said no. So i was like, well it is telling me that you have had our service before and there is still an unpaid bill that you have not given us. Then he goes, well my brother had a phone through you but he used my information and he stopped paying the bill. But that was 2 years ago so i am fine right?

UUUHHHHH....... NO?

We are being deluged by rocket scientists lately that heard at the bar last night if they punch in a magic code,Example *menu,right arrow etc. they pick up all towers on there Nextel phone and get free direct connect!
I would like to get my hands around the throat of the hoaxer for a few minutes!

JB

Let's see what you guys come up with for this.

I was a Computer programmer for 10+ years in the Army. Having experience in more than one programming language and dealing on a daily basis with problems gives you a unique perspective to the situation that those on the 'outside' do not get to share. For example, in nerd-land we had an actual sign/bumpersticker in the office that would say these 'insider' things. "RTFM" we'd say to a customer, but tell them the 3-word meaning--- "read the ___ manual" (fill in the blank)
Another would be "C-Code Run. Run Dammit Run!"
So most folks wouldn't get the joke or really know what that meant unless they had tried to learn C-code language.

So what things can we put out there that only 'us' in the i...
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it will be nice if we can speak our minds to customers, sorry you credit sucks dimwit, pay your bills. quit cryinh over your bill, pay up, . went over mins too bad so sad

goodnight everyone

I had an idea for a whole other post which I will post later because in the midst of writing it I got a very unhappy woman in here who yelled at me. Here's how it goes.

Me: Hi, how can I help you?

Woman: Yes my Nokia 6010 is shot (I added the name of the phone just so ya'll know the phone I am referring to, she didn't exactly name her phone) I just need to get a new one at the same price as I got this one. It was 21.64 (she had the receipt from a year ago, wow!)

Me: That's fine. Actually I can get you that phone for free if you resign your contract for 2 years and if you resign for one year I can do the same price.

Woman: No, I got this phone without resigning last year for 21.64, I want the same thing.

Me: Well our polic...
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anyone got any customer horror stories to tell

am throwing a big party, live dj on three floors, three course meals, valet parking, appetizers, black eye peas will perfoming live, who is down to party

ladies and gentlemen lets give cheers to niki for making our days better, and for sharing her wonderful stories

I was listening to a conversation between a couple of my coworkers and it made me think about how I really want to just take the headset from them and not give it back. I listen to them give bad information all the time and am shocked but this one was the worst.

One of our other reps was talking about having seen the Razr free through Cingular and he was saying he had thought about it but he already had great service with our company. The other co-worker who I more often than anybody want to bludgeon... his response was 'well set up the service with Cingular and get the free RAZR then cancel the service and keep the phone.' I was shocked. Doesn't he realize that just like us the pricing on a new phone with Cingular is on new activatio...
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i came to this forum to read the stories ,and reply to them, am sorry if offended anyone here, i am a friendly nice person, sorry once again if i offended anyone

Anybody else feeling the same?

Just had a couple of kids charge into my store, and try to talk me into buying these cheap knockoff imitations of brand-name cologne.

I gave them the big ole boot out the door. I have a FREAKING MIGRAINE! Cheap colognes and migraines to do go together!

I appreciate that they are just hustling and trying to make a buck, but don't pretend to be customers (which they did) and then turn and try to sell ME something.

I ain't buying.

😳

Cyber there are other websites wny not go there!!! Niki is not going to come to Cali to go out to a bar with you and the delicate flower is just bored! Get a life!

Maybe since I work in the wireless industry it's obvious to me. Is the general public aware that:
1) Not every Wireless store carries every carrier.
2) Not every wireless store is affiliated with each other. You can't buy something from RadioShack and return it to BestBuy
3) Some carriers use SIM cars and others do not.
4) Phones are programmed to work on just network, generally speaking.
5) Most stores (of any genre) post signs in public view for a reason... look at them. If you only see one carrier sign in my window, I only work with one carrier. If your box doesn't look the same... it's not the one you're looking for.
Lady came in with a cingular phone (in the box) said her SIM was fried, asked if she could buy a different one, we...
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ok its true, there are mean spirited customers whether you are in sales or customer service, there will always idiot customers, but there are also nice customers who are grateful for great service and who truly make our day. not all customers are idiots, some are just misinformed. we need to realize, whether we like it or not customers are the reason why we have a job. true we love to hear about the customer with horrible credit history. yes also , cellphones are not for everyone, but lets not forget during hurricane rita and katrina, many lives were saved by cellphone. customer service is not just a job, it is commitment to providing the best service possible . i am not saying we dont provide great service, and true we get idiot calls. ...
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customers never seem to have pen/ paper on hand
customers have to be repeated everything twice, and never seem to want to pay their bills, common, people need to realize cellphone service is just like any other service, you need to pay, am hoping to redeem myself on what i said on my last thread. if you use the service pay up, and stop crying. and please dont give us the excuse i never get my bill

hey niki how are you, how is going with those insane customers, if you are ever in northern ca, we have a lot of great bars, 🙂 , you will have a lot of fun, well keep those pesky customers in line. ps i enjoy reading your posts, you truly make my day

You know, when you are asking me a question it's usually a good plan to STOP talking for a moment and let me actually answer the question. If you keep rephrasing it and trying to justify what you want I'm never going to be able to answer it. You also need to pause occasionally in your ranting to let me explain why the thing you think is pissing you off really isn't what you think it is. When I have to say "Ma'am, please let me explain." You should realize that you need to SHUT THE F*** UP! Lord.

I know breathing isn't an issue for you as you don't need oxygen to your non-existent brain but could you at least pretend?

Ralph, I noticed in a thread that you were in Lubbock? Are you still, cause that's where I'm at. Where do you work?