Shop Talk

anyone ever get the guy who just can't make up his mind about ANYTHING?? ...ya know, someone who has to ask the price, the battery life, the talk time, whats the difference between this one and this one.and this one and this one...the dillhole i just had .(45 mins i think)waited until i was ringing him up to change his mind for the 4th time...i can see the wheels are turning in his head as i am typing in his stuff.., (is this too much phone for me??) then he walks towards the display again...somanabatch!!! becuase he couldn't put pics on his puter with the cable that came with it.. 👿 GROW A PAIR!!

This guy called from a Wal-Mart store where he was standing trying to get set up with service. He had his SS card and Birth Certificate but no picture ID. He wanted me to yell at the people at the store and tell them to let him do the set up without a picture ID. That just blows my mind, I don't think I even need to say anything else to make my point. How dumb.

saw a claim today with a note that read
"customer is having warranty tissues."

I'd hate to have to do the warranty replacement on a faulty tissue.

anybody else ever seen just completely retarded notes before?

I dropped my phone in the toilet!

G O D A M M I T !!!!!!!!!!!!!!!!!!!!!!!!!

I think I fished it out quick enough. Sanyo 9000 with 1 GB memory card. It's on the vent in my truck with my heater going full blast. Wish me luck.

i hate it when a customer walks up, out of my sight (i'm in a kiosk) while i'm using the computer and just stands behind me or to the side out of my peripheral until i see them, and say nothing until i see them. they are usually the angry type customers too. freaky bastards.

Anyone else having too much fun? Yeah, didn't think so. How's all the peeps in MN! Give a shout out every once in a while.

Our store has been soooo slow today and yesterday. Ugh. I've spent most of the day catching up on the Phone Scoop forums and watching Fox News Live on my phone lol. Anyone else as dead as we are here? This is odd for January.

This has nothing to do with our job or the phones but it's on the radio.

They're talking about these tests they've started doing in Washington... basically kids have to pass some basic tests as 10th graders to go on to the next grade. My response was "It's about time." I remember in high school the people who just skated by because they had teachers who liked them and I remember being pretty bitter because I worked HARD to get my grades. Apparently a lot of people are whining about it not being fair and discriminating against special needs kids. I just think it's pathetic that people are pissing and moaning about making sure everybody can have a Diploma if they are unable to pass the test. I've looked into it... the stuff they're act...
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I just finally got through reading the rest of that damn thread (you know the one) that we started last night......gawd. Lets not do that again.

Why can't more customers be satisfied with their phone and carrier? I am more than just satisfied with my phone and Carrier. I love my phone, and my carrier has always helped me with any questions I have, which I have had a lot. And, I was even able to upgrade to the Nokia 3220 for free with 2 yr ext agreement even though I am in the middle of my contract, which I have extended ever since signing on in 2003, so I never let my contract expire.

People just need to be more careful in selecting phones and they should be satisfied with thier service. Carriers work too hard to please people, but it is not good enough for them!

I love my reps, my phone, my service, and my phonescoop.

Thoughts?

Just had a mother come in with her daughter looking to get a new phone. They had insurance on the phone, but decided to put a phone from a friend onto that line, which resets the upgrade eligibility. I told them that they would have to pay full price for the phone, or they could purchase a refurbished phone. I also told her how she could get one on Ebay for a pretty good price.

Well the mother leaves and this girl, who looked to be around 15, pulls the zipper on her jacket down to show lots of cleavage, leans over the counter, showing even more of it, then starts playing with her tongue ring. I tried my best to stay focused, continuing to explain her options. She was licking her lips and staring at me, then started asking me if the...
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weve had 2 applicants over the week..one was a young woman, who smacked her hand on the counter and demanded an application...when my boss said she'd have to bring back a resume', she said "whos that"?? (i think her name was Aresume' Johnson)

the one yesterday asked for an "appication" had on a house arrest anklet...yeah right!!

I just had a kid come in and was actually very nice about asking me a question. He told me he had Cingular but had a question for me that maybe I could answer. Keep in mind he probably is only 13-14 yrs old. He whipped out his Razr phone and preceded to ask me about the mobile web option and if it was free after 9pm? 😳 I said, "Well most cellular companies are pretty much the same but you may want to call customer service and just ask them." Free call right. So we called them up and I went through the steps with him and the phone number we typed in came up as a GO phone. Of course it charges kilobytes. He was pretty bummed. But, after he left I thought to myself...Why the hell would his parents allow him to buy himself a Razr as a ...
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This first is just something that annoys the hell out of me. If you have a zip code... and I ask you for your zip code you should give it to me in a way that does not confuse me. so if your zip code is 20057 you should say "Two Zero Zero Five Seven" or even "Two Double Zero Fifty Seven" even if I hate that kind of laziness and it's not that difficult to say each number clearly. Don't say "Two hundred fifty seven." Because "Two hundred fifty seven" is 257. 257... not 20057. Lord.

Second funny... this one killed me. A woman was telling me, as we were setting up her service, that she had just recently had a phone stolen. She of course reported it and replaced it but the police were able to trace the stolen phone when the thief used ...
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I'm surprised, today has been a good day. It's been decently paced, though they sent my favorite crazy-coworker home and I miss his ranting. I've had pretty good sales, it's been passably slow, I'm going to get up and resource in a bit and walk around and the management who annoy me have stayed the hell away. Everything seems funny today... and what's odd is the software that we are supposed to use has been nothing but trouble all day. We've been using this stuff for over four months... that's one third of a year and they STILL can't get it working right. Incredible.

I also smell good, maybe that's it. I went to the adult toy store and bought some massage oil and it turns out I really like the smell of it... so I wear it as a perfum...
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not really.....everything has been pretty easy today....

customers are cordial.....

system is up.....

nothin to complain about......


Niki where u at?

I propose that all cell phone employees should now say exactly what is on their mind to all customers.

well guys....this is my new home....Niki, good to see ya....I'm avoiding the lounge now.



oh yeah, and I work in a call center and customers suck! now it's still on topic for the forum.

😢
Why is it that the old fellow who has to tell me about everything from his son's calling plan to they type of printer he has on his computer, also has the most God-awful halitosis on the face of the planet??

If my name was Kinison, I would be screaming by now!

I don't know about anyone else, it may just be my kind aura, but it seems every customer I talk to wants to tell me there life story. I've had this just about everywhere I've worked.
I have one customer who seems to come in a day before or a day after I'm scheduled to call her...she just came in to buy a PTC and told me about her mail man and her son and her credit card companies...
Apparently, since she lives in a rural area of a hick city, her mail man decided that he didn't want to deliver mail to her block for about a week. She actually got the US Post Office to pay her late fees! She's been with her cell carrier for like 15 years so they just waived them after hearing her story but the credit card company seeming had a different plan ...
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