Shop Talk

[Interior: VZW store, 5:30ish pm]
Okay, yesterday This woman comes in carrying a Qwest brochure. Apparently she just had service set up with us (VZW) and was asking one of the sales-types about price matching. She's one of these people just looking to pick a fight, you the fat, redneck types that go on a FOX tv show to cry that someones kids arent Christians (remember that?) She has her loud, annoying kids with her to. Anyhow, she starts going into this whole "you don't want to keep me as a customer, You don't want to price match Qwest, so you don't want my money" kind of thing. She's just going off on one the sales-type... not that it matters to me, I'm just a lowly tech. I'm just glad she's not having phone probs. So I watch in amusement,...
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So here's a strange one for you guys.....

Today, I filed a claim for a guy whose sidekick was damaged in an automobile incident. Here's the kicker: he was hit by a PARKED CAR! That's right. You got it. This guy was hit by a car that was in park.

Apparently it was his friends car and she didn't put the E-Brake on. They got out and were walking in front of the car. They made it like 15 ft. and the car tagged him in the back of the legs. It stopped when it hit him, but it nailed him good enough to knock his ass down and crack the s.hit out of his sidekick.

The same guy also told me that he almost didn't get the insurance. He never dropped his phone before, so when he bought the sidekick, he told the guy he...
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This (again) doesn't pertain to phones, I just found this out and it KILLS me.

My ex husband was abusive. He was a jerk. He was 21 years older than me (actually, still is!) and when I was married to him he wanted me to work with him as Night Staff as the security for the boarding school he worked at. When I divorced him I obviously had to give up the job and it was seriously one of the best jobs I've ever had.

I was bored and went on the school's web site just to look... He's still there and still desperately needs a hair cut (he never got hair cuts, he looked so scruffy!) but there's a new face. I stared for about ten seconds before her name registered. Same last name. His new wife. She's YOUNGER THAN ME! jesusmaryandjoseph! ...
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i believe all customers should have the ability to listen, to have some knowledge of how a cellphone works, to pay their bills without whinning like big babbies, to realize not everything is free. you get what you pay for. dont make excuses on not paying your bill, be responsible and pay. be nice to us sales and customer service reps, on us depends what kind of service you get, and we are human, not robots. dogs listen better than some people sometimes.

Yeah baby! Hopefully I'll make it through tonight and then it's a nice week off. How's everybody doing around here?

"I've been with you for a year and paid faithfully on my bill." That's an exact quote. I was taking a sup call because this woman ordered one of our promotional plans for her second line... she'd just finished her one year probationary period and she wanted to get this promo and add a line. It's a good promo. 49.99 a month with 1500 minutes, free nights and weekends. It's a good plan. It's also a SINGLE LINE plan. No add on. She was insistent that she could add a line for 9.99 a month extra (well hell, at least she was willing to pay for it right?) but the problem is that plan isn't eligible to add a line. She was pissed and that's where I stepped in.

I wanted to start laughing if she hadn't been so very rude I would have. A ye...
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today...is the day that will live in infamy and be followed by intoxication..my last 4 customers have all decided to come in and argue with me about things they have no business or point arguing about. 🙄
cust 1..alcohol on breath, over his spending limit, and never current on his bill, and not believing he should be charged anything while his phone is off..catch yourbill up// 🙄
cust 2..young lady complains phone isn't getting signal where she lives..for 7 months!!!
her mom came along to try and get 7 months of service for FREE! was in the store yelling at customer service..."NO..she will not renew" 'NO..she will not pay a termination fee".."NO! NO! "i am going to call the attorney general!" heres and idea..don't wait 7 mon...
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Its another wonderful day in the wireless industry and my day starts out very interesting!
I set the alarm off right away this morning because I put my key in the door before I punched in my security code so I felt like an idiot. I'll get over it after I've had my coffee.
I get my morning go-juice and have this nice older gentleman come up to me right away. YEA! I'm thinking I will have a sale right away! Good way to start the day! It doesn't go so well. He starts to complain about the nights starting at 9pm (everyone is in bed at that time!). He has unlimited now and no one can offer him any better, although his phone does not work where he needs it to for business. He doesn't care if our service will work where he needs it to a...
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sometimes i wonder if customers are from pluto, uranus, they never listen, whine like big babies when they dont get their way, some of them have IQS OF a three year old. customers are i want, i want, yet they never want to pay

my phone won't turn on. then i push the button and it comes on. amazing.

Everybody knows I work for the most outstanding wireless company out there (just ask JD Powers and Associates!) T-Mobile. (don't flame me, I know you may not agree, just humor me ok?) And we carry one seriously cool device... the Sidekick II.

We get a lot of teen-aged kids (especially boys) who are 'interested in yer sidekick device'... and it's also a toy that is really geared toward a younger age bracket (probably late high-school, early college kids) who as a rule have not the greatest credit. As a result we've been offering it as a pre-paid option.

To get it set up as a pre-paid you need the pre-paid activation code that is meant for the Sidekick... the one that sets up the data (it takes a dollar a day for unlimited data access...
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thank you for your wonderful stories . you truly make our days

customers have to be nurtered just like a baby.

customers need to realize cellphone service is not free, and just like anything in this world, you pay for what you get. if you use your mins pay your bill, whining and crying over your bill wont get you anywhere. customers need to learn to listen, listen, then speak, let the rep finish explaining, one thing reps hate more, is repeating, second throwing tantrums wont get you the free razor, if you are nice, we will be nice, if you are a punk, we will bring it on . customers of the world please grow up, dont be such babies

I cannot wait. I have a three day weekend starting up, which is totally cool and unexpected.

I am competing in a powerlifting meet tomorrow, so no more wireless world for me after 7 tonight! Woo hoo! 😎

So about a month ago I got a new cell plan at the mall. I dont like cell phones because I heard they cause brain damage and they can cause car accidents...but the girl in the kiosk was cute and she winked at me...plus she gave me a new Nokia 5185 for free! So i figured what the hey...I can use it to help me sell nickel bags. Well yesterday I went scuba diving in the pacific ocean and I took my cell phone with me because I'm always on call...you never know when I'll have to deliver a nickel bag. Well, the dang thing stopped working after that! I took the thing back to the girl who sold it to me and wanted another free one...but she tried to charge me $40 bucks! She told me it would work underwater when i bought it, and she also said I'd...
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I cannot tell you how many people I argue with daily over wanting the sim card out of the box on upgrades. Here is how it usually goes

Customer: You are going to give me that simcard out of the box right?
Me: Did you lose yours?
Customer: No I just want it for backup and it comes in the box
Me: Ok it will cost you 20 dollars and I will have to activate it
Customer: So I will have two active sim cards, right?
Me: Nope, your other sim card will become inactive.
Customer: I want to give it to my (whatever)
they need a phone.
Me: You want to add a line, Im sorry but you are not eligible to add a line.
Customer: Then I will just buy the sim card for 20 dollars
Me: Ok I will have to activate it under your account and your other s...
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I'll be done with my old job as of Saturday, take a week to pack for my training, and then I start my NEW job! I'll still try to post every so often, but I'm not too sure of their internet policy (although I know that they all play poker online, so I don't think they're sticklers). So I'm quite excited. Sorry for posting a "happy" post, but I can't help it. 😁

I have a guy who comes in at least once a week, sometimes two or three times to activate a new GoPhone. He lives in a Hispanic area so I am thinking he is just reselling them, either that or he is in a really shady "business". Anyone have any theories or similar experiences?

You will like this one...


Upgraded a customer on Sunday....
Comes in yesterday bitching that his antenna hangs when he pulls it out (not that the damn thing up makes a bit of difference anyway)..
I swap it out for him....

Calls in a couple of hours later and says why did we charge him $160 for the phone when its only $110...We tell him that the price changed on Monday.

He wanted to bring the phone back and have us return it and then sell it back to him at the new price... 😳

And why didn't we tell him that the price was going to change..Like we know (we get price changes the same day they go into effect. No notice) in advance....

That would be like going to the gas station and paying $2.25 a gallon one day and the next d...
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i believe customers should be to spell first of all, and have some kind of common sense. second customers should realize cellphone service is a service, it is not something which is free, if you are calling please have pen and paper ready, customer service reps like myself, and sales reps, hate repeating themselves, learn to speak english correctly, it gets annoying hearing bad english. if you are nice to the customer service rep or sales rep, they will be nice to you in return and you will probably get what you want, if you aact like a punk, you will get what is due