Shop Talk

🤣 Where I am at is pretty Hickville too, but I have people who will just walk up and ask for a camera phone. Our camera phones start at $70 but they don't want to pay for them.

Speaking of not using features! I had this young couple walk in the other day that had signed up for service with us about a month ago and was wondering why their $60 bill was almost $200. I tried best I could to explain to them that they had exceeded their anytime minutes and had racked up over $40 in text messaging charges. They were one week into their current cycle and had already used over 200 anytime mins (they have a 700 min share plan) and were going to go over again. I stressed to them to add messaging packages on to both lines and to raise thei...
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😳 WOW 😳
I can vaguely remember not having a cell phone. When i got my first one I completely understood the concept of anytime minutes, overage charges and such. I don't get how it's too complicated ESPECIALLY when you have a diagram in front of you and someone explaining it as simply as they know how.

And don't forget how for some reason you always get that person who comes back 2 months later and says you told them this and that. You wish you could just tell them, 'Look, I was the one that signed you up. There's no way I told you that. You're a liar and now you're calling me one."
They hear what they want to hear and nothing else. I am also convinced that there will always be those people that if it requires two or more brain cells to work together, it hurts them. So they quit thinking and give up and blame us. 🙄 Cause you know we lied to them. yeah right.
🙄
here's an ad you'd like to see:

Adult Education Class---
Cell Phone Use
Tonite- Turning on your phone, Address Book & Speed Dial.
Tomorrow- Setting the ringto...
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🤣 I would like to see that ad!! The problem is the people who we have all dealt with and could point out from miles away... don't know about their cell phone illiteracy. It's sad! They are the same people who never think people who are speaking generally are speaking of them. The ones you want to slap up beside the head and say... we're talking about you dummy!

I had a guy say to me tonight, you should have a cell phone class where you could teach people how to add numbers in their phone books and how to change the settings, you could charge like $10 a person. Then I said the worst thing anyone could possibly say in that situation, "sir, we offer that service for free", what was I thinkin he was there for an hour and a half! Aaaaaaaaarrrrrrrrrrggggggghhhhhhh!!!!!!!!

You know, I got my first cell phone when I was 17 (my parents put it in their name, I paid for it) and I fully understood long distance vs roaming, overage, and everything else that was on my plan/phone. It kills me that so many people have no idea what's on their plan or what they have used in a month.

I am not racist, but my absolute favorite is when someone of a different nationality comes up with questions why the first bill has activation fees or why they have to pay overages or, again, why the phone isn't free. After you explain it to them, they just look at you blankly and ask the question again.

Did I just not explain it to you!? You initialed the contract agreeing to the activation fees and we went over the charges!!

I feel like some people who do not speak good English use their language issue as an excuse to get a break!

I've mentioned this movie before but it fits so well here...

'Waiting'

"Foreigners?! I f***ing hate foreigners! They act like the don't know how to tip. Oh yeah know, they f***ing know."

And foreigners say something like I wonder what she'd do if she found out we knew English... and how to tip "Ha, Ha, Ha, stupid Americans"

*I'm also not racist... just quoting a great movie that everyone in CS should see.*

I see everyones point of view but customer do not know how phones are subsidized.

They see new customers getting phones for free or $29.99 for a Razr with free bluetooth and expect the same or better.

When Bellsouth Mobility was around they had a department called QCC which meant kiss the customers ass.

I personally got free incoming minutes and a 2 for one for free (2 phone working on one number).

Now a rep will get written up for not treating all customers equal. It does not matter if you spend $200 or $40 a month the deals are the same.

The only exception is Verizon's new every 2, where a customer on a $39.99 plan or higher will get a extra $100 off a phone for a up grade. A example is the Razr is $199 after all rebates for...
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Oh, Our customers can get a new phone at the promo price every year if they renew the contract. What the existing customers don;t seem to understand is that just because they are already on service doesn't entitle them to a second phone for free. It is the contract that covers the cost of the phone. That's why you sign a new contract to get the discounted price. Don't know why some folks just don't understand that. Then hey say "I'll cancel and go to S0&SO Sellsphonescompany and get a free phone" Well DUH! you have to sign a contract there too! 🙄

Plus they would have to pay a new activation fee and sign a new agreement.

They say one of the new MVNOs will allow you to change your phone at anytime but I think your monthly service is around $200.

Plus the ETF through their carrier. Really, just pay for insurance or retail price if you want a new phone so bad... or just wait a few months. Contracts aren't THAT long. you'll survive. 🙄

I love the "well if I sign a new contract shouldn't I get a new phone?" when they're only 3 months into their current contract. Get a clue!

Actually, that's not completely true, about customers not knowing the phone is subsidized. When I purchased my verizon phone a couple years ago I had to sign a paper that said (because I bothered to read it) that they discount I was receiving on the phone was provided by the store as for activating a new line and was at cost to them. They were very clear in the wording to make sure I understood exactly why I was getting the phone for $35 instead of the retail of something like $120.