Shop Talk

An award should go to the United Airlines gate agent in Denver for being smart and funny, and making her point, when confronted with a passenger who probably deserved to fly as cargo.

A crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."

The agent replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have any idea who I am?...
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Dear Mr C,
You sounded like a sweet elderly gentleman when the conversation started. You verified your account with a smile in your voice, I thank you. However, when you found out that you had to make a payment on your other account before we could unsuspend your existing account, you became very nasty. There are a few things I would like to clear up as you hung up so abruptly I did not have the opportunity. 1) Though I have gained a few pounds within the last month, I am not fat. 2) I make it my daily ritual to shower, therefore, I do not smell. 3) I am not African American (not exactly how you stated it but still) Infact, I think I am one shade away from being an albino. With all of that out of the way, I would like to ask you Mr. C, what...
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Just a short thing. This caller wanted to set up service and when we got to the credit card he remembered that he didn't have it because he had left it at a store where he was borrowing some tools and that's how this particular store does it, you leave your credit card for the loan of the tool in case you don't bring it back. He laughed and I could almost see him shake his head and say "I'm such a goob." I couldn't help laughing because it was the first time I've heard somebody take responsibility for their actions and he apologized and said he'd call back when he got it back. He was just a real sweety, I hope he is approved.

Hear the news story about the guy who claims he slipped, fell on his cell phone, and had to have it removed from his rumpus at the emergency room?
May the exact same thing happen to the jerk who called my store and hung up on me twice. The first time I would not swap his old v710 for a new e815 @ no charge. The 2nd when his brain overheated because he was trying to follow instructions.

So the powers who are in charge of our call center and provider... they have decided they're going to test our call handling ability by making 'test calls' where they call the 800 number and go through the order process and then at the end say "PSYCH! This is a test call and you did this this and this wrong!"

This is asinine on many levels. First, these people set expectations for us and say you must make at least this percentage of your calls be a sale or you're in deep trouble... then they turn around and sabotage us by calling in and not placing an order... how is that ok? You shouldn't be counting your own dang calls against us.

Second they tell us we should be getting the sale no matter what, that we should talk them into buying...
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This gets me mad, really actually makes me mad (which most things don't honestly tick me off for more than a second and then I can drop it, this one sticks with me.)

We have one team on our call floor who could arguably be said to have outstanding team spirit. I can fully appreciate good team spirit and having a good time and celebrating accomplishments but these guys cross the line into just being bad call center neighbors, it's just rude.

They yell. Constantly. As a team so that it makes it hard for those of us who are unfortunate enough to be seated on the border between teams to hear ANYTHING our caller is saying.

Today they were worse than usual. We had our order system crashed for a while and when it came back up we were a...
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so....my birthday is in 2 days and my family is throwing in $100 for my present. I just ordered a ceramic white PSP Giga set from Hong Kong.....dude, I am stoked. It cost me $330 after shipping, but I think its gonna be worth it.

Anyone know any killer games for psp beside GTA:Liberty City Stories?

oh yeah, and customers are crazy! there, it's still on topic.

That's right, it's that darn "Buy One Get One Free" crud again.

This time she wasn't fussing about having to activate two lines, she was pissing and moaning because with the Buy One Get One Free offer you pay for the two up front and get a $250 dollar mail in rebate. She didn't want to pay up front, she wanted the second one free right then.

She screamed at me for a good ten minutes about how it was ridiculous and how Sprint and Cingular don't do that, when it's free you get it right up front. Now I know that if you place an order on most web sites, like amazon.com or letstalk.com you pay up front and do the mail in rebates with them for all their promos but what about other company web sites. If you, as a Sprint rep, are selling a ...
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When you are a heavy pot user and you go out in public, you STINK! You come into my place of business, and you make the whole building smell like stale pot. I personally dont care if you smoke pot 24/7, that's your business. But please, if you must smoke, and then you are going out in public, TAKE A SHOWER FIRST!

Now, y'all will have to excuse me. I must go find some food, as I've suddenly been struck with the munchies.

Its 11am fortunatly i am off on mondays, tuesdays arent as bad to start your week of on. just got in the new V3. wow the size size of this phone is incredible. Ive only had the chance to use it for i bit over an hour but i will say this it seems to be as good if not better than my mpx-200 in comparison to when that debuted last year

A guy just came in after buying the new Blade. He bought it at a corporate Sprint store, and they sold him the wrong charger for it. 🙄 He wanted to return it here, but I can't...totally different inventories. I don't even sell the same charger. He starts getting huffed up and complaining, "Don't make me drive out there...it's so far."

Then why the heck did you drive out there to get your phone then sparky? 👿 He whined for a few minutes, and I contemplated going to the supermarket next door to get him some cheese. When he was done and walking out, after me explaining to him many many times that I cannot do anything for him here, he says, "Man, this company sucks! I hate Sprint!"

That just makes me laugh 🤣

In other new...
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The following are purported to be actual comments made by NYC teachers on their report cards as part of their final narratives. All teachers were reprimanded, but these are great!

1. Since my last report, your child has hit rock bottom and has started to dig.

2. I would not allow this student to breed.

3. Your child has delusions of adequacy.

4. Your child is depriving a village somewhere of an idiot.

5. Your son sets low personal standards and then consistently fails to achieve them.

6. The student has a "full six-pack" but lacks the plastic thingy to hold it all together.

7. This child has been working with glue too much.

8. When your daughter's IQ reaches 50, she should sell.

9. The gates are down, the lights ar...
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1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.

2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

3. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on and was heard putting the phone down, getting up and crossing the room to close the door.

4. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece ...
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Seriously what the H#11 is up with this stuff? I came in this morning and my black marker was missing from my marker pack and the right arrow key was missing from my keyboard. Apparently somebody came in last night and took/moved things all over the place in our corner of the call center.

I can't decide if it's hilarious or if I should be pissed. (I'm leaning toward pissed only because I wish I'd thought of some of this stuff first.) Most of what they did was just silly, like my things, they took the pill bottles out of somebody's desk and lined them up on her monitor and filled my tea cup with hot water. (This is amusing because my tea-cup will stay hot all night if the cap is put on correctly, which it was so the tea was steeped and...
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"K. It's Nikoletta... let me spell it for you, it's an odd spelling N... I... K... O... L... E... T... T... A... Yes, that's K as in Kung-Fu. My Agent Id is 1135647. Yes, I'll wait for you to get a piece of paper. Right, 1135647. My last initial is P... yes, like Princess."

People think they're going to scare me by demanding my name and rep ID. I don't care. My boss almost always stands over my shoulder on sup calls anyways and laughs!

This is a salute to "that" customer the one who denies all logic.

A man who will scream at you about a phone model they didnt want but kept for 3 months anyway.

A woman who brings her child into the store to play while she complains about her bill.

The crackhead who comes into the store trying to return a charger for cash.

The handyman who comes to the store with tools to steal your phones.


Yes this is a tribute to all those customers who make my life hell.

hello ladies and gentleman, here is another story


More types of people you run into in customer service:

People who think 48 hours is the same as 1 day.
People who can't understand that, sometimes, "most orders" doesn't include theirs.
People who think their order is somehow more important than the 6 other people you have on hold on the phones.
People who assume that since they spent $1 with the company, they have the right to speak with the CEO.
People who think customer service reps have any kind of authority in the corporation.
People who don't seem to understand that they can't cancel an order once they have it in their hands.
People who say,"I know it's not your fault, but.." and proceed to yell at you for the next ...
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NEW YORK (Reuters) -- Cell phone users have been known to complain about poor service, but one New York man's mobile literally went down the toilet.

The man was on a suburban train from Grand Central Station on Wednesday night when he went to the bathroom to make a phone call, dropped the phone into the toilet bowl and then his hand and arm became stuck trying to retrieve it, officials said.

Metro-North Railroad staff could not help the man, so they stopped the train and called police officers and firefighters to extricate him, a process that took 90 minutes using "jaws of life" rescue equipment.

"The toilets are made of aluminum so I imagine he was down on hands and knees with his shirt rolled up and hand and arm down inside, tr...
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the retirement home bus just parked in front of our store... I was terrifeid of being bombarded by a surprise attack from the fogies, but luckily, it has moved on, and no one has exited the vehicle. It seems as though it was just stopping for another vehicle to leave its parking space. Saved again! No ambush.

This was weird. This guy was dumb as mud. He wanted to set up "A Sims card and a new activation." which isn't weird what was weird was the fact that nothing he said was his idea, I could hear the guy behind him telling him what to day. It was like he was a freaking dumb puppet.