Shop Talk

Remember when I promised this link, well I was home just now and got it so I can share, the True Stories of a Porn Store Clerk. Enjoy.

http://www.improvisation.ws/mb/showthread.php?t=4475 ... »

hi niki good evening, what ever happened to your big party idea, i was going to bring beer, chips and appetizers

any cingular employees out there that are familiar with the union....i am in a att market and we just went union on the 1st here.....and i really don't know how i feel about it or the pos/neg aspects...anyone who has some info please share

It is a legal binding contract!! You can not sign your fathers, mothers, husbands, or boyfriends contract regardless if you pay the BILL!! I am so sick of hearing that. It is not your social on the account you can't not sign on it. They just don't understand... 👿

I have a lady on the line who says her name is Michael.

This is how her call started.

ding. MASS MEDIA

Customer "Michael, go get your drivers liscense for me. Hello?"

Me " Thank you for calling cingular wireless, my name is fauxdemon, are u calling to establish new wireless service today?"

C "Yes"

M "Great. Id be more than happy to help you with that. What is your name?"

C "Its under Michael ******* "

M " Oh. Do you have an account with us."

C " No."

M " Ok. So what is YOUR name?"

C " Michael"

M "Your name is Michael?"

C "Yes"

I must seem like an idiot to this idiot.

is DUMBA$$!

So many instances to list... but I'll start with the man who got a Motorola V557 from a friend. His buddy had an issue with callers not being able to hear him.

So, instead of taking the phone back to the store (he had owned it less than a week) he took the point of a pocket knife and made the hole in the phone (at the mouthpiece) BIGGER.

The man who now owned the phone asked me if it could be sent in for a warranty repair.

Um... let me see... um.... NO! DUH! 😳

i like to hear about customers who act like cellphones were strange devices ,and who have no need to be having one

Has anyone that works for VZW heard of a glitch on the 815 that interrupts the storage capacity for video?

Just had a customer come in to have me run a credit check in his 18-year-old son's name.

The dad had come in last month and applied, and came back with a $500 deposit. He was shocked that his kid ALSO had a $500 deposit.

Oy. 🙄

I'm in a cingular call center and here's the note i left in an extremely angry woman's account...

cci vid, wanted info on plans/coverage. she called 611 for info before, and the rep gave her terrible information, and then she visited a cingular store where that rep also gave her terrible info (611 told her she could get 450 plan WITH BONUS MIN and the in store rep said she could not cancel and get her blue plan back). i notified her of the correct info (regarding coverage and no roaming charges-the 611 rep told her she either would roam or not get coverage, completely wrong) and the instore rep told her checking voicemail was free while it does in fact take away from anytime minutes) because of the mis info the cus did not trust me and ...
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Already had my first customer that came from Radio Shack. RS touted VZW's coverage and network up until the 1st. Now VZW's network is "lousy" and that is why RS cut ties with VZW. Also we are the only VZW dealer in a 30 mile radius but we are "crooks" and "gouge" people on price. These are words the lovely and honest folks from RS are coming up with. This from customers that have come into my store. I also mystery called the shack and asked about upgrading my phone. That is where I was told that VZW "sucks" and RS stopped selling VZW because of the horrible "network". I then said that I have been happy with their service and just wanted to upgrade my phone. I asked if there was a dealer in town and I was told, "Yes, but they are cro...
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"Thank you for calling blah blah blah, my name is Niki, can I have your name please?"

"Hi. Yes. I need to do a upgrade."

"Ah ok, so you're an existing customer looking to upgrade your phone?"

"Uh. No. I'm a dealer and I need to do an upgrade."

"Ah. Ok. I need your dealer code."

"111358992*"

"And your name?"

"Becky*"

"And you need to help a customer do a handset upgrade?"

"Uh. Yeah."

"K. You've called the Sales department. That's the new activation sales department."

"Oh. Can't you just help me."

"No. Never Call this number again."



*Clearly I am making this info up.

Firstly, I would like to say that I have a very strong belief in being honest. I was raised to tell the truth first, because telling a lie meant a harsher penalty once the truth was discovered.

In the last few days things have gotten hectic in our store because a peer of mine was upset about the things that were going on here. Instead of taking it up with our store manager, this person took it up with individuals at other stores and caused a fiasco.

Now, my peer and his accomplises are trying as hard as they can to deflect any attention or responsibility and are flat out calling other people involved (myself included)liars. You know what, they can kiss my ass... They are the liars and they will pay.

"I want a $300 piece of equipment but I don't have a credit card, just bill me for it."

"Can't you use my checking account number?" Over the phone... no.

"Can't you give me a deal on that." On the PEBL? No. It's brand freaking new. No. You want it, pay for it.

"What's the cheapest phone you have? Is that a good phone." No you idiot, it's free, you asked for the cheapest phone, not a good phone. Shut up.

"Here's my credit card number... what? of course it's a credit card. Yes it starts with a 9, it's a credit card through my credit union.

"I don't want to give my credit card number unless I know if I'm approved." We can't run the credit check without the credit card because we use it as a 3rd from of ID to prevent fraud. "Wel...
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1st one of the day one day this week..old man comes in ,!st person of the day, says 'i here to pay my bill, you gonna be kind to me or am i gonna have to kick your ass?'" 😳 😳
i think of the line from the Princess Bride.."you begin all converstations this way?" 😳

wow, yeah, this call was so creepy. Creepy. Have I said that this guy was creepy? guh!

We have had a caller in the last few days who will call in and only stay on the line if it's a female caller on the line with him. He starts asking personal information about what you look like, hair color, if you smoke, how old you are... that sort of thing.

I just got him. He was creepy! He kept saying that he had a list of questions and it would take a while to find it and he kept saying he wanted to hear me laughing and how a real lady never tells their age and did I smoke and he knows a lot of us must smoke to relieve stress. I feel violated... dirty after that call. I want to squeegy my ears out with alcohol... ugh.

I told my sup, she ...
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I have been a loyal owner of a chevorolet cavalier for a couple years now and I feel that I have been a good customer so I should now recieve a free car. I have been paying about 400 dollars a month for the past couple of years and have even paid for extras like gap insurance and extended warranty. I think that I deserve, at no cost of course, a corvette. If chevy won't give me my corvette I will stop my payments immedietly and go to Ford and get a mustang shelby. I dont care if I have to pay 200 dollars more a month because they care about their customers there. Thank you for your time. Carrie 🤣 🤣 🤣

It was supposed to go up yesterday.

Most of my stores haven't gotten it yet.

POP fulfillment is closed today.

Everyone I email at corporate returns an "out of office" reply.

Everyone I email at Cingular returns an "out of office" reply.

Why are stores open if none of our support has to work?

guy comes in, wanting to return a motorola charger. He didn't know his existing charger would work for his 815. I begin to process the refund ticket, joking with the guy, things going ok. "well you could always use a spare" and whatnot. I take a close look at his reciept, purchased 11/26/05. I tell him, sorry there's only a 15 day return on accessories. He goes off on me about customer loyalty. I went as far as to show him on the reciept where it cites he 15 day return. His excuse: "I've been busy." He want to speak to my manager, I tell him he's with a customer (My manager is working on a multi-line upgrade right next to me). He waits for like 30 seconds than say. "Never mind, he'll prolly say the same thing."

Aiya!!

Say you were going to start a wireless store...This store would be in New Jersey, in an affluent area within 30 minutes of NYC...Which carrier (or carriers) would you choose to carry?
Also, what are the approx startup costs of a small wireless store?