Shop Talk

You said it...the truth!

No kidding I don't know how many times a CS rep will tell a customer we can do a transfer of liability in our store and we can't. The customer will always believe the person who tells them what they want to hear no matter how wrong it is.

Lets not forget who is passing along this information. I often see customers who have wrong information and they state that "so and so said that this is what I can do" and they never actually spoke to anyone. They "hear" things and assume the info is correct or they hope that by telling an employee that they've been given information from one location that somehow we'd be able to do the same thing. I've had customers come in and ask me to do things for their accounts that I could never, ever do. They respond by telling me that some guy in a store at another mall said they'd do that for them. When I ask why they didn't go back to the same store, they give a dead-stare look, as if the thought never occurred to them. I read somewhere that...
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let us not forget....the customer is always right........................................ ..................unless it's in the wireless industry...then they are always, always wrong

"My cousin told me I could get a free T809 if he referred me and that I could get 5000 minutes for $30 a month with free nights, weekends, mobile to mobile, and nights starting at 5pm. What do you mean you don't offer that? You people are liars!"

😎 and we are...liars....every last one of us....either that or his cousin is!!!!!!

Couldn't be his cousin, so it's gotta be us. All of us... Every Single One of us. Right. But not his cousin.

i've only been doing this 5 years i have no idea what im talking about and i make things up as i see fit which is why i still have my job....isn't that how everything in life works?

Me too, well only over a year here but I've always just made stuff up at random. When I worked at the book store I had all sort of fun making up prices and telling people over the phone that I would hold their books then HIDING it someplace else in the store so they couldn't have it. It was funny to watch them look for it.

What I love (and this used to happen in the photography industry, too) and people go from store to store and say things about reps at the nearby stores.

"So and so told me that I would have service by now in Lower Left Eqypt Virginia, and I still don't have it!" (This is a lie on the customer's part, btw.)

Me: "I am so sorry. I will have to have a talk with her when we have lunch today!"

Sheesh. 🙄

he meant In instead of If......

ralph_on_me meant to say:
In the Dallas/Fort Worth market, calling your voicemail counts as a mobile-to-mobile call. Most markets don't have it as good as us...