Shop Talk

Like three days ago my boss came in with a really bad sinus infection. Now I have it. It's his fault for sharing. I sent him an e-mail and now that I read it again it sounds really crazy largely because I only have brief moments of lucidity and this might just be one of them, when I typed this it certainly wasn't.

"My head is floating, I can feel my brain sloshing around inside my skull. Is there any way to convince them to turn the AC off? I'm growing ice crystals on my eye-lashes and the stuff that's trying to drain down the back of my throat is turning solid, I'll suffocate if something isn't done soon. Actually that might be a good thing because I think it's my brain draining down the back of my throat at the moment."

Greenti...
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Just out of curiosity...I'm questioning my own sanity for dragging myself out of bed at 6:30 this morning to come in today...Not like we're getting tons of calls in sales today. Or I should say calls FOR sales today. It's like I'm in the customer service queue. Which would be fine, if I actually worked in customer service instead of sales. I should be home with my new DVD player. Dammit. 👿

Yo, i just wanted to know how it is to work for T-Mobile in comparison to other wireless companies? Does anyone have an idea as to how much T-Mobile store managers make? i got offered that job... thanx and happy new year

i am currently working in Telesales with Cingular Wireless and am considering taking a position at a retail location. if you have any information, as far as pro's and con's, that you think should be considered in making my descision it would be greatly appreciated. Thanks. 😁 😎

just wanted in intro myself...i have been reading this forum for atleast a year if not more and i've finally decided to join in....i can relate ALOT to what you guys talk about....lets see....i worked for verizon wirelss (was actually in the first "Verizon" training class--bell atlantic prior to that) i worked in two different retail locations as a rep and then worked in their tele-sales depart for 1 year.....jumped ship to do "other stuff" then went to att retail and now as we all know it's all about cingular...so i kinda feel qualified to put my 2 cents in where needed...or just vent my many many many many frustrations to the world......

I tought about a great idea for a marketing shirt that Research In Motion should give to the carriers for their frontline data-selling employees. Instead of the whole "A Real Phone That Really E-Mails." It should read, "Blackberry (on the front) I Give RIM jobs! (on the back)" While it is nothing more than a simple play on words, I like the effect. 😉

That's my new phrase for today. Go away. Don't call me, you're an idiot. I'm trying to place an order that if I'm lucky will be approved for one line on a restricted account. She wants 3. She's an idiot. She gave me her credit card. Swore it was an AMEX. It started with a 4. AMEX don't start with a 4, Visa do. I asked her three times what the logo on the card was and she kept calling it an AMEX. When I said well it starts with a 4 and Visa generally start with a 4... American Express start with a 3. She says "OH is that what it is?"

3 lines. This kills me. She wants three separate lines. What's strange is that the plan she wants with the add ons will come to $104 before tax. If she combined those two lines into a family sha...
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I work in a kiosk so I can literally be surrounded by customers (though it doesn't happen too often). I just don't know why people will circle my entire kiosk, staring at the displays. I know it's just "window" shopping, but it's kinda creepy when they just "stalk" around me like I'm not even here. Looking for something? Why not ask the person standing there instead of staring blankly at the inanimate objects in my displays. Ahhhhhhhhhhhhhh, I'm bored!

This guy was so funny. He had a heavy accent so when he was spelling things he was giving the "A as in Apple" thing for every letter. Well for M he said "M as in Mommy." and "D as in Daddy." Funny funny.

First guy, and I have a witness here who was listening to this call... He has a VERY THICK accent but I can deal with accents. One thing about it though, if you have a heavy accent you need to recognize that it's there and make some concessions if people have a hard time understanding you. You need to be understanding and willing to repeat yourself occasionally. This guy was a jerk. Add to the heavy accent the fact that the connection was bad, I was double-jacked with somebody which makes it worse, and it was noisy in the background and I couldn't understand half of what he said.

He wasn't listening either, he was on a speaker-phone because I can hear some woman screaming at him and he would start talking to her then in the same sente...
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which cell phone servace should i go with? I want something like a T-mobile Sidekick II (or any other phone with full AIM and email access) but i'm not sure about the T-mobile's service here? any suggestions?

thank you

We have teams in our call center with whimsical names. We have team mascots to go with the names. There is a team that we are often in competition with because we're both very good. One of the things we like to go is kidnap each other's mascots, so if our team is currently leading the floor we get both, if they are they take both... However somebody actually TOOK both mascots...like left the building. Theirs went first (we'll call him Arnold and call our mascot Sammy) so Arnold disappears about three days before Sammy. The day after Arnold disappeared we got an e-mail from a random Yahoo address showing a picture of Arnold sitting in front of a California Redwood tree. There have been more pictures since, he's gone white-water rafting,...
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and my GOD!! did it feel good.... 😁 😁
for some reason we were abnormally busy for a tuesday, and and when we went down to the last 2 people for the night, the store filled up again..
so when assclown bubba redneck asshat walks in , sees the line and yells "awww F&*K!!" (cause theres 20 people ahead of him) i know the next few minutes are gonna be interesting..
well he starts pissing and moaning like like a 3 yr old in church, sighing out loud,, and yelling at his mousy little wife about how she better not write a check, or he'll shove it up her a@#...starts askin where he can take a piss..he leaves and comes back even more angry cause we are both still waitin on the same people..
meantime the mrs has thought shed be clever by ...
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She did it cause she did not want her boyfriend to see who she was talking to in the interview she said " Dang Billy Bob would have killed my cousing Smitty, if he would have found out what we waz doing" "Why didn't I break the phone? Why waste it, I heard them phones pack alot of energy and whatnot on them batteries, and I am in an Iron and energy bars diet, so why not?"

Okay. I'm trying to stay as calm as possible. For the past week I've been dealing with a woman about upgrading her phone.

She came in last Thursday to upgrade, and I talked to her about it and showed her two phones. Everything was fine until I told her that she would have to renew her contract. Most people are peeved, but realize that it's inevitable. She flipped out. I was in a bad mood, so I gave her the number to our third-party's corporate number, because she asked. She called and whined, so they gave her a $30 discount.

She came back in that day and payed full price, minus the discount, so she didn't have to renew. She got a nice little Samsung A760, a basic vision phone. The next day she brought it back saying it was "freezing." ...
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it's Christmas Eve......

I'm working......

I am being an ass to anyone who calls in today......

My quote of the day is going to be......

"How could you lie to me on Christmas Eve?"

so i had a guy come into my store last night and he wanted to do a account name change from his "wife" to his name...i went over all the options and and he need a lot of minutes for his business...he is already on a family share so i suggested to save money he could transfer both lines into his name to get the best deal 😁 well his response I DONT WANT A FRICKIN FAMILY SHARE WE ARE NOT A FAMILY ANYMORE.... 😳 i said sorry and told him "family" was only a technicality

So my first call of the day doesn't make me feel too good about the way this day is going to go.

"Thank you for calling XXX my name is Niki may I have your name please?"

"Wha?"

"Your name sir?"

"Bobby."

"Alright Bobby and..."

"I been tryin to get my phone set up what I got and it be axing for my smart card number."

Smart... haha. Well it turns out he's trying to activate his pre-paid phone and is unable to understand the audio prompts so he decided to call sales. What's terrible is he bought the dang thing at a store and they didn't bother to set it up for him.

I need a Sprint employee's email address to send to Sprint. They've already approved my order, but the handset is on back-order (for 3-4 days already). Now, suddenly they are asking for my "referring employee's" email address. Can a Sprint employee please offer me their email address, OR perhaps some further insight into my situation? Thank you!

This last caller was just thick, I am unable to think of anything else to use to describe her. I told her at least 5 times that I didn't know what prices they might have at any given store and every single time she would come back with "Well what about the store at this street?" "Again, you would need to contact the store in question to find out."

Or she sneezed, I gave a blessing that was in French because despite the fact that I am completely unable to spell in French, I do speak it rather well and have been told I have a nice accent. She asked me what I had said (it's just habit to use that blessing because I don't like "Bless you" and I think this version is prettier anyways) and I explained and she said oh she was French and Itali...
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