Shop Talk

So I'm interested to hear peoples replies to this one...

Question: What is the most not intelligent thing you have heard a customer say?

Example:

Customer comes in while talking on his phone. When he hangs up he says "Pasta lasgana don't get any on ya!"

I knew he was going to make my head hurt... and he did.

Because I informed a customer that her LG did, in fact, have voice dialing on it, after she insisted her phone was a piece of sh*t because it didn't have voice dialing, and she wanted her money back. Six months after buying it, mind you. 🙄

😳 😳 😳

All of you in GSM phone land...

Have you ever heard of the Motorola m900 fixed car phone?

I have heard our local Alltel/Western Wireless/CellularOne stores bragging about this phone being the answer to a bag phone (supposed to have 3 watts of power w/o needing a booster to get there). Apparently Motorola is now making an m800 which handles CDMA/Analog? ANY HELP ON THIS ONE WOULD GREAT?!? 😳

I just took a sup call. This guy ordered a phone on the 19th with free overnight (we were doing as a promo.) The phone didn't ship but his card was charged. It was a lot of money. The reason his phones did not ship was a simple computer glitch. He called in and yelled at a rep for a while then asked for a supervisor. Nobody wanted to take it. I started laughing and said "Sure, give it to me!" I was in a stubborn mood anyways and hadn't had any sales in a while, I was in the mood for a challenge (I'm masochistic apparently.)

We were going to refund him what was charged but that can take up to 72 hours since the people who do the refunds have gone home for the night. But to ship out the phones we had to replace the order and charge...
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I am here now!

this is a post just to see if my friend is in here!!!!! if you are you know who you are!!! get a user name and write back!!!!! 😉 😛

This guy wants to add a line to his account. I need a credit card. There's no alternative that I can accept, I MUST have a credit/debit card in his name. That's it. The whisper says it, I've heard it. It says "You will require a valid credit or debit card in your name to complete this transaction." before giving you into my caring hands when you call. LISTEN.

I tell him that. I must have a valid credit or debit card in your name to add this line to your account. "ok." K, can I get that credit or debit card number please. "oh I don't have one." Alright, sir, as I have said, my computer Will Not Go For wards without one. It's a must. We use it to verify your billing address. "oh." Then he wanted to just get the line set up. He...
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I just thought I'd let everybody know that I was, in fact, still alive. I had a raging fever when my boss sent me home. His wording was "Go home sicky. Crawl into bed and get some sleep. Get better." So I did. I went to bed at 1pm. I got up at about 3am and stumbled into the bathroom to potty and refill my water cup and before I could do that I collapsed in the bathroom doorway. I'm not sure I fainted... I 'fell asleep' in the bathroom doorway... yeah that's it. My fever was so high, I never found out how high because I didn't own a thermometer (my mom bought me one after.) that I was, for a little bit there, actually delusional (which explains the 'mush brain' and 'ice crystals on my eyelashes') About twenty minutes later I woke up...
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Up until recently I worked for indirect for about 2 years. I was the first to stand up for their credibility as most of you know but working in direct and actually getting charge backs has opened my eyes. I cannot tell you how often we have to watch out for authorized dealers in here. Heres the scam: They convince you that the want a contract plan with your company. They haggle you into the best price on the highest end phone and then after acheiving this phone at next to nothing so we can close the sale, they turn around and cancel the plan before the return period is up incurring no fees. Then they sell that brand new awesome phone for a lot of friggin money at their store as a brand new phone with a new sim. Technically it is new an...
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hey niki we miss you here at the forum, how you been, we miss your posts

... My truck with four wheel drive.

And I got to speed past all those idiots who made fun of me when gas was $3.00+ per gallon.

I may get 12 mpg, but *I* made it to work on time!

🙄


What a day. Is absolutely POURING rain here in NC. I mean in buckets and sheets.

Must make people think "Hey, I have nothing better to do. Let's go bug the Cingular people!" I love my customers, I really do... but sometimes it is difficult to deal with some of the more irritating ones.

Nothing like day of hearing "I can get that (handset, earbud, charger, whatever) cheaper at WalMart!" Then GO, DAMMIT! And go back to them when the damn thing does not work.

*grumble* LOL

Nice to post something to people who understand.

...to see who deserves a poke in the eye with a sharp stick. Some of us have started keeping record of the dumbest things we hear from customers. A sampling: calls about "Sony Erection phones," the call that started off, "Do it all depend on what yo' credit give?" and my personal favorite, the guy who asked me how long a 24 month agreement was...feel free to contribute some of your best and brightest. 😳

Okay, so the other day, I had a rep come in, ignor the greeter, and head straight over to my computer (mind you, I'm a VZW tech). She's mad, like fat person being told her cheese cake is fat-free mad. She starts yelling about being charged (ready for this?) .25 on her statment. I checked her account (being bored enough not to just hand this over to a sales rep) to find no individual charges of a quarter. She tells me that she payed $xx.yy for her bill and on her bank statement she says she had an extra quater charge. So I ask her, was this a debit card transaction, to which she replies yes. I explain to her that some banks (cough, hack, US Bank,achoo) charge for debit transactions. You would think that would resolve this, but no. She then wa...
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ever had that customer ,you wish he or she dissapeared from earth, and who make others lives miserable. i like to hear about customers from hell

This lady called in to pay for a claim....we get to the payment and she doesn't even have the credit card in the room. What the hell? That's what she f.ucking called in for.

To top that, I asked the lady for the address on the account and it went like this word for word:

Me: Ok, ma'am, may I please have the address on the account?

Lady: Umm, what's that? Is that the social security number?

Me (dumbfounded): Uh, no ma'am. It's the address where the bills are sent.

Lady: Oh, could you please tell me that?

Me: No ma'am. It's something you need to verify with me for security reasons.

damn lady. you need to just f.ucking avoid human contact, because it will only remind you of how stupid you are

Okay I work in a care center and a customer called in because her upgrade phone doesn't work he told the customer to go to a store and they will exchange it, nope not true, the customer said she doesn't have transportation no problem let me transfer you to our Recievables Management dept, excuse me she doesn't need to make payments or arrangements. Needless to say the RM rep had no clue why he was talking to this customer. This rep has been doing this for over a year.

I had a customer call me last night to rant at me because (she says) I allegedly put a feature on her account she didnt want. I have been doing this for 2 years and this is the first time I've ever been accused of "slamming" a customer.

So she starts yelling at me, I asked her what was on her bill she didn't want. She said she wouldn't tell me and started right back in on me saying that she had contacted my ethics dept. and they were watching my every movement. (yeah right) I asked her what her name and # were so I could correct the problem, Same response. So I hung up on her.

2 min later she called back and said I better watch what I do and she know's my manager does it to. blah blah blah so I told her that she would be my first compl...
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here's one I haven't ever heard of before, but I just heard in person.


The rep next to me is from our Advanced Care team (escalations)....

She is confused because she has just checked back with a customer who was on hold and she cannot get him to respond. She wants to know if she can hang up on him.

Here's the kicker.

He's having sex with his girl. She is screaming and moaning in the background. The rep let me listen to part of it. You could hear them goin at it.

How can you be so horny you can't make it through a 3 minute hold.

Does all your literature and phone list it as a 6255i?

A co-worker bought one from somebody else and its a Verizon phone but says 6255 on the label under the battery and all over the box and literature in the box.

Very confusing....