Shop Talk

1. whether we like or not, customers are the reasons we all have jobs,

2. th ecustomer should always be acknowledged with courtesy and respect.

3. you should always thank the customer for his or her business, another reason why we all have jobs.
4. customer service reps shoudl always be polite to the customer

5. every customer, deserves to be heard and have his or her issue resolved.

6. not all customers are idiots, only a small percentage

iLOOOVE when u tell people they can't have something (this case it was a new phone to replace a cracked one that was 6 mo old, or just 'pay the difference' and get a better phone)..and they pull that "well you should do that cause i'm such a good customer"//i told the guy 'if i had a dollar for every time ihave heard that'....he didn't like it too much.. 😳

wouldnt it be cool if manufacturers started to add a 'void warranty' function into the menus of the phones they make. just a crazy notion that entered my mind.

Dear Sir,
I am writing in response to your request for additional information. In block number 3 of the accident reporting form, I put "trying to do the job alone" as the cause of my accident. You said in your letter that I should explain more fully, and I trust that the following details will be sufficient:

I am a bricklayer by trade. On the day of the accident, I was working alone on the roof of a new six-story building. When I completed my work, I discovered that I had about 500 pounds of brick left over. Rather than carry the bricks down by hand, I decided to lower them in a barrel by using a pulley which, fortunately, was attached to the side of the building, at the sixth floor.

Securing the rope at ground level, I went up to the...
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Parents, students don't see a crisis over science and math
By Ben Feller, Associated Press
WASHINGTON — If improving science and math education is suddenly a national priority, someone apparently forgot to tell the parents and the students.
In a new poll, 57% of parents say "things are fine" with the amount of math and science being taught in their child's public school. High school parents seem particularly content — 70% of them say their child gets the right amount of science and math.

Students aren't too worried, either, according to the poll released Tuesday by Public Agenda, a public opinion research group that tracks education trends.

Only half of children in grades six to 12 say that understanding sciences and having stron...
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Anyone seen problems on the VZW side regarding the the above mentioned nokias? this is becoming a major concern. What i've noticed is that if/when the phones are taken out of signal (up to the mountains, turned off) they well do either of the following: display "searching for service" and/or power cycle to no end. The FRU's we have are doing the same thing. this all a started over the weekend in SID-0058/denver. anyone else in mountain/west area having the same problems? any resolutions?

Tell me this isn't one of the best worst ideas ever...

Okay, I was presentd with the idea of selling pre-cut packages of the color shifting paper used in the liquid damag indicators most phones use. I mean, the LDI is the first thing we check for on handsets. There not that hard to have manufactured, either the red dot ones of the crosshairs for the samsungs. I wonder if there would be any real market for these.

reason this thought was brought up. A customer came in, phones backlight went out. checked thier phone, LDI was removed from both battery and phone. I guess this guy had the same idea, there was just a piece of white paper where the LDI should have been. First thing that caught my eye was that it was smaller then the one for th...
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I swear to god, the next person who says anything about my needing a vacation or to find another job... I'm hunting that person down and using them as a live full-contact practice dummy. I've been over why, yes, I'd love a vacation/different job, but it ain't happening.

My first customer of the day today entered the store and informed me that she wanted two phones, one for her and one for her boyfriend. She asked me to run her credit and tell her if she qualified and if so, how much her deposit would be.

So, eager for a sale, I ran her credit. It came back as approved with no deposit. The discussion that insued went something like this:

Me: good news, youre approved with no deposit.

Customer: What do you mean no deposit?

Me: You can get the phones and you wont have to pay a deposit. Let me go ahead and activate them for you.

Customer: But why no deposit?? How come??

Me: Well your credit is apperently good.

Customer: Well, then I only want one phone then. He can get his own phone ...
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Hi. My name is Kate. I'm from PA. One of my friends recently gave me his cell phone (Samsung SCH-N330) because he can't afford his $700 bill. However, I can't activate the phone because of the delinquent account. Does anyone know of a way around that so I can activate the N330 under my account? Sorry for this thread again. The last guy that responded wasn't able to help me out as he hoped. 😕

Just had a customer ... old bat ... Wondered why her phone didn't work.

It wasn't turned on.

Ready for this...
"Oh, it has to be turned on for it to ring?"


Don't bother with analogies ... can anybody thing of ANY electronic product that will work if it's not turned on?

Apparently I am a pharmacy... I just had a team lead type person come over from another team asking if anybody over here had pain killers. I have Excedrin and aleve and a killer first aid kit, apparently they've started referring people to me rather than the first aid kit on the wall in the break room because it's EMPTY!

OK so I'm a little GRRRRR right now. I'm not one to let things get to me, I've been having an alright day, for the newest and one of the slowest stores in the market I'm doing pretty well.
Dude comes in YELLING on his phone - not mad just loud - his lady friend (I assume wife she knew his SSN) is telling him to get off the phone and is talking to me about getting him a plan and porting his number. Cool, a sale, I like that. I'm showing them the plans. They keep sidetracking on EVERYTHING I mention. OK cool, I know my stuff, lets talk about EVERY feature you've ever heard of. THEN dude keeps interrupting me mid sentence to ask about a phone. No problem, I know the phones alright too. You apparently didn't like that feature. Whatever. Asks m...
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This post is a little longer than I planned, sorry guys.

So I had to call Cust. Service yesterday to relocate a customer. No problem, it happens all of the time. It tends to be a little lengthly, but typically, its done in 10 minutes or so. What lengthens the process is if the Rep on the other end of the phone from me doesn't know what their system can do. I went through 3 different reps before I got started.

Rep 1.
Initially had no problems. Found out her system was being updated and didn't have access to everything she needed. (I don't know quite all about that, but whatever.)

Rep 2.
Tells me that she cannot access number in her system because it is an old ATT number and has not been ported over to Cingular. (Though I'm looking ...
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I honestly think you must need to have an IQ around the same level as my tea-cup to not comprehend this concept. The $10 add on is only for family plans. If you have a single line rate plan that isn't a family plan. You can argue and try to say well it's just an add on but the rate plan you want to add to isn't able to have ad-ons, it's just not. You must have an existing family plan. "So if I say I want to turn this one into a family plan." You must pay the family plan rate, which is $15 more a month than what you are paying now.

Ok, let me start over a bit and explain.

This in-duh-vidual wants to 'add a line' to his single line rate, which doesn't work that way with us. He wants to add said line for the $10 rate that we adverti...
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opening a lil slow this mornin..specting to be inundated with bill pays..already had one call saying "i just paid da beeil..hows come my phone be off?".....
um thats cause u got ANOTHER BILL???? 🤣 🤣

Ok....here's the deal. It seems as though some of you are heartily against the insurance and have some pretty outrageous grievances. So I'm gonna break it down to ya.

First off, we do not actively void claims. We get paid hourly and it doesn't make a difference to us either way if you get your phone. I know it sounds cold, but I don't really care. It makes it so you have a fair chance when you call in. The quickest way to make an insurance CSR want or not want to help you is your attitude. If you call in and are a respectful, reasonable, and calm person, I will do everything I legally can to help you out. If the first words that come out of your mouth are loud, angry, and include cursing, I will do as little as possible to help yo...
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I decided to post in this forum because this is my other "Shop." Although it's not cell phone related, just imagine the benefit of having this person want to buy a phone from you.



Late one night my crew was dispatched to a motor vehicle accident on a windy back road. When we got there, there were two patients, an 18 year old girl and her 17 year old friend. They crashed less than a mile from the drivers home, on a particularly sharp curve. Here's why they crashed: On approaching the curve, the driver decided that she needed to light a cigarette and change the radio. She was so preoccupied with doing BOTH of these at the same time, her car slid off the road and struck a tree.

Let me repeat that. On icy roads, at night, on a r...
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This is a good one. I don't understand why people blame us for not studing.
Here are the explanations check that out. I like it very much because it is true...!!!

It is no fault of student because a year has only 365 days.

--------------------------------------------- -----------------------------------

Days in a year = 365 days
Sundays = 52 days (Sundays are ment for rest)
Days left = 313 days

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Summer Vacations = 60 days (Weather is very hot, so it is difficult to study)
Days left = 253 days

--------------------------------------------- -----------------------------------

Eight hours of daily sleep = 122 days (Necessary)
Days left = 131 d...
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The retail store I work for carries cell phones in addition to general electronics.

So, our customers think we are experts in all electronics..... salesperson = technician, right?

Anyway, I get back to my store from shoveling the sidewalks (stupid Wisconsin weather) and I overhear this conversation between a fellow employee and a customer on the phone:

"uh huh... yeah.... well you really don't want to open up your TV because it is very easy to kill yourself by doing so..."

And, of course, being the evil person that I am, I acted like I was being electrocuted....

I really don't know how he managed not to bust out laughing while on the phone... 😈