Shop Talk

I never understand why someone would take the time to do a credit check come back with a $0 deposit and not get the phone??? Where I work most of our credit checks come back with $300-$1000 and mostly $1000, so when I see a $0 I think wooohooo, they are going to activate, but nooooooooo, they get a free phone, no deposit and they still don't get the phone, what gives?

industry charges for things.

An old woman turns on her tv to find that the picture is crooked. She calls a Tv repairman to come fix it.
The repairman shows up takes the back off the tv turns one screw a 1/4 inch and her picture is now straight! He hands her a bill for $90.00 the old woman starts to scream $90 to turn one screw!!! No!!! The repairman replies $5 to turn the screw $85 for knowing what screw to turn!

So plooky and others the reason for act. fees and other fees and even monthly bills is simply because without us you wouldn't be able to talk on the phone while driving down the road or anywhere else a landline phone is not easily accessible.
We charge the fees we do because we know which screw to turn!

Okay, anyway, I used to be a cellular one employee for about a year...I quit there, and instead of keeping my acct, I figured I would activate a cingular acct the day I quit...

When I went in, I signed nothing. Literally(I realize, we all hear this all the time, blah) nothing. I took my Razr in, from Cellular One, asked them to activate a number/sim for me, and left. No contract, no receipt(because I didn't buy anything?), just a sim card and a plan.

I just got off the phone, after speaking with somebody in billing(this is the whole reason here) about why a payment I made came out of my bank account, and didnt go on my account. Problem fixed...I was also a little peived because I had roadside put onto my acct...I know, normally w...
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Okay I don't really know telegence or clarify...okay I know nothing of those systems but they trained me for 1 day and 1/2 and now expect me to be able to help the new reps to the project...I'm blue not orange I know the BLUE systems for Cingular. I feel like a fool when I'm asked a question of how to use the orange systems.

Hi all... hope it's alright to post this here.

I have a dilemma that maybe you can help me with.

I've had Verizon cell phone service for longer than I can remember, and LOVE the service, by the way.

I had a family plan (not that it matters) that allowed 1000 minutes of shared service. No problem for years.

In December, due to family illnesses, I went over my minutes to the tune of about $300. No problem - my fault - I paid it. I thought it wouldn't happen again, but it did, and will continue going forward.

In January, I was once again over my minutes to the tune of about $300. I know this, because one of the phones stopped working and when I called for service (the phone was "rebooted"), the rep informed me. This was not the r...
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Anybody else ever wish there was a button you could push on your terminal that sent about 50000 volts into the motor center of your caller's brain?

"Yeah, I can't make calls"
"Ok, so you're not calling from the handset then?"
"Yeah I am."

😕

"Ok sir, at this time I'm going to shock you, I'll give you 30 seconds to prepare as you *will* soil yourself."

if a customer buys a belt clip and comes back in with the clip snaped off how many of you exchange it we do here but i just had a guy come in for the forth time in 2 months and get pissy because i did not have it in stock.

Why don't people think about what their asking before they ask it. I try to think about what the answer would be before I ever ask a question. This guy just came up to me and asked why his minutes don't switch over. He has 200 day minutes and 1000 n&w minutes. He ran out of day minutes and still has 700 for his n&w. He wanted to know why he couldn't use some of those minutes during the daytime. I told him because those are your NIGHT AND WEEKEND minutes and they only work at NIGHT and on the WEEKENDS. I didn't know how else to explain it to him

dont you just love it when someone takes the best aspects of several different post-pay plans and expects to get them all, including the free phone, in a prepay.

to tell a customer "stop leaning over my counter to look at the computer screen that is facing ME for a reason, it will not make your credit check go any faster"?

and don't you hate when customers do that? I personally can't stand it, and I find myself wanting to help them less and less every time they do lean over the counter, twist their little necks around, and look at the information I'm putting into the computer.

I need some expert advice...

I heard about the MDA last November when I was prepared to upgrade my Blackberry 7230 to the 7290. My t-moble rep told me that it would put my Blackberry to "shame" and that I should wait until its release in 1st Quarter 06 to upgrade.

I read up about the phone here and thought it sounded great (being the gadget-head I am), but now that the date has arrived, I'm having second thoughts.

I really do not want a phone with a camera, b/c I'm in court a lot and they don't allow camera phones. The key feature of my Blackberry is phone, instant e-mail receipt, memo pad for recording ideas on the fly and the calander to keep track of appointments which I sync daily to my laptop. I need bluetooth so that I can fin...
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Ok, so if private schools can punish children with a quick smack to the ass, why can't a private company do the same?

I had these little demon-spawns in my store today, running around everywhere, and the parents hardly said a word. Very empty threats. I need to post a sign saying that if the parents do not discipline their children, I reserve all rights to pull them onto the counter and beat them with whatever belt I might be wearing that day.

Also, I've noticed that if I don't like the customer, I'll hate the children. If the customer is cool, the kids are cool. I'm not sure if it is just a coincidence, but typically, I hate kids in my store.

So this guy comes in and asks for a car charger for his Audiovox smartphone.

"I'm sorry sir but we don't have any right now. Would you like me to call the closest store to see if they have one?"

"Why don't you have any?"

"We don't carry that phone anymore, so the accessories are hard to come by."

"Bullsh!t, you don't carry that phone. Don't lie to me."

"Well, it's been replaced by the 2125. I'm sorry but I don't know how else to explain it."

"Why didn't you tell me it was going to be obsolete a month after I bought it?" (I have NO Idea when he bought it or from where)."This piece of Sh!t! I can't believe this Sh!t!"

"Sir, I'm going to have to ask you to leave. Don't come back. Ever."

"Oh I won't. I'm going to one of ...
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I am so sick of these idiots who bring in their snot-nosed teenagers to tell me to find their lost phone with the GPS.
I sent one kid back home to look up and download a 'GPS phone finder' application from the internet. It works great! 🤣 😈 🤣

just had a woman call about a referral rebate she didn't get..now keep in mind its Sunday, we are just a store (so we dont handle that aspect at all, that is done corporately) so i said i would have to refer her to the manager and he'll be in tomorrow,..
to which she says..."NO, i will only use my weekend minutes" 😳 "so i won't call him tomorrow, i wanna talk to him today" 😳 😳 notice i use this emoticon a lot!
so i tell her to call tomorrow from a landline phone, to which this little nugget comes out.."whose got a land line phone".. 😳

well i am sorry your highness...i will call the manager on his day off over your stupid problem cause u are too high and mighty to use your precious minutes or get off your duff and come in to t...
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What the h*** are people thinking?

Woman walks in, has a $50 DVD player. It doesn't read DVD's; just sits at the loading screen for 5 minutes and then says, "No Disc".

So, I ask, where's the recipt?

"A friend purchased it for me, a while ago when it was on sale. She just gave it to me for Christmas (today is Feb 18th, right?) and it doesn't work."

So, I ask, where's the box?

"Uh, I don't have it."

I then ask, what would you like me to do?

"I would like in-store credit."

So, let's look at the proposed transaction: She has a DVD player, which she has no proof of purchase, which she could find at almost ANY retailer, that could have been purchased up to three years ago, which has a 90 day warranty, that she would like...
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I still don't understand this one exactly. Now if you read my previous post, you will know I am bitter and fed up with my job. This has nothing to do with that and does not make me mad. But heres the scenario. 50% of the time when I upgrade a customer's equipment they ask the question "Can I keep my same number?" What in the world makes them think that they have to get a new number if they are just getting a new phone based on their existing service. I have yet to figure this out. Anyone got any idea's? Did carriers at one time force people to get new numbers? Now I know at my old job people used to get people to cancel their contracts and get new numbers to make a better comission rate. But did some carriers force their customers to get new...
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the sheer dumbassitude of some people..
i had 2 in a row..
a couple came in(she had a shiner) and instantly i heard "Dueling Banjos"!..they pointed at another assc and said they'd wait, but he was deep into 2 lines and wasnt gonna be done so i took them..
she hands me a clearly dropped phone, with a chip out of the battery,and scuff marks on the rest of it..and she says she's here to "give her $50 and walk out with a new phone" 🤣 🤣 🤣 she then said she "just wants to buy one" so i told her it was full retail (lockline fell on dumb ears..)she also said she wanted an upgraded phone..
so i said here are the rest ..$279,$349,$399..
she picks one..so i ring it up...and say $311.99! "what??" $311.99. "no its 50." no its not..U ha...
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This one goes out to all you guys or gals that might have been in this situation. To quit, or not to quit, that is the question. Here is the issue. I feel like I've turned into a total monster working for X carrier. My relationship with my fiance is struggling because I am so pissed off all the time. Everytime I step into these doors of X carrier to work, I turn from a God loving, kind hearted person, to something I cannot recognise. When I leave here I take it with me. I have been off for four days now, to try and regroup but have had no success. I even got a raise today for "all my hard work and dedication to the company." The problem is if I quit, I dont know where I will go, or what I will do. As I know now that cell phones are fun, but ...
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😈

I feel as if I must tell all of you about this hilarious experience. This beefalo just came in with her Nokia phone in one hand and her 9 year old daughter attached to the other. At first she seemed cordial, "Do you have any of these side things? The other store only had two." When we (myself and my co-worker) began looking into her inquiry we realized that she wanted to replace the side bumpers on her Nokia 3220.

These bumpers are not stocked in most of our stores, so I encouraged the woman to contact the Nokia sales department so she could place an order for the $0.43/per bumper set. When I suggested this, the woman began arguing that the bumper coming off of the phone should be covered under the manufacturer's warranty....
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