Shop Talk

alright my store is near a lot of companies that do not alow camera phones in the door. what we need is a nice phone with bluetooth and other high end features without a camera, my store would get so much more buisness from places like 3M, lockheed martin, and a bunch of other local engineering companies, but no if you want a phone without a camera you have to sacrifice every thing else too. ☹️

If a manufacturer were to make a phone that looked like an old analog phone, only make it digital with 911 tracking, would we be able to sell phones to more old people? Most of them don't want color screens, cameras, video, mapquest, calculators, etc, etc etc built into their phones. I got yelled at because I don't have a battery in stock for one of those dirt-old Motorola phones that was just post-bag phone. My distributors don't even have them. I figured I could capitolize and convert the woman to an upgrade and sell her a new phone.

Problem 1. Buttons were too small

Problem 2. Screen had too much "stuff" on it

Problem 3. Phone is too small...woman was afraid she wouldn't be able to find it in her purse. (in her defense,...
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I just had a call with a guy who actually scared me, made my stomach clench up for about half a heartbeat. It wasn't that he really scared me but for that second he did and that's very rare.

He wanted to activate his sidekick that he already had on pre-paid... which we don't do. If you want a pre-paid Sidekick you have to belly up and pay for the full kit, buying a Sidekick on e-bay because it's cheaper won't work, we don't sell JUST the Sidekick prepaid activation codes... I know it sucks, it's meant to force people to buy more stuff from us. Tough. But that's what he wanted and he figured that arguing with me about it was going to do him some good. It didn't.

Actually it wasn't him that scared me for that instant, it was what I ...
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So I had a guy just come in wanting to make a prepaid payment. You can check on our phones how much of balance you owe at any time. He doesn't know which plan he's on. He doesn't know how many minutes he has. He doesn't know what features he has. The first thing he said when he walked in the door was this:

Me: "Hi! How are you doing today? 🙂 "

Him: "Fye se'in fye, two ay nye se'in"

Me: "Ok... what can I help you with?"

Him: "I's here ta pay."

Me: "Ok are you on prepay or contract?"

him: "It's uh fye se'in fye, two ay nye se'in"

I realized I'd have to do it the hard way, as he was a compete idiot. I asked if he had the phone on him (I was going to check the balance on the phone) and he said no. He left it at home. So, I ...
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They're tying to get us all to sign a waiver that says they can take our picture/video tape us today because there are some big-wigs running about... the thing is, I don't like having my picture taken so I told them I wasn't comfortable. They said I either had to sign the waiver or go home and take an absence, which I didn't want to do... so I said I'd think about it and come back to me later... she never came back. 😕 Which means I have signed nothing but nobody is really aware of that... so if they take my picture or film me does that mean I get to sue? What could I get out of that I wonder. I suppose I could keep it as job insurance... "Fire me and I sue your butt!"

some 70 year old man in one of those moving carts came in to tell me someone stole his phone while he was gambling at the casino out here, so he said lost and found "gave" him a phone because they said they have had it too long. This was a verizon phone and i really didnt want to activate it for him because i do not trust white people. so i told him i could not (which i could) and then i look at the programming to get his number and check the last call recieved, yesterday at 3:50 pm, I tell him I can't do anything but need to figure how i am going to keep this phone away from him, so i tell him i can give him a loaner phone until he can renew in june (i had to) and i tell him i will have to call verizon to get this phone to the real owner an...
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So ive been reading the whole RIM trial, now, im not the most law savy person around, but i do know my phones. So lets say RIM loses the trial? what happens then? does RIM completely shutdown production of black berrys, or does it certain features or what? Im asking for 2 reason;

1a. I was plannin on purchasin a 7105 and i didnt wana put money into a going out of date phone

1b. I dunno if i should keep pushin black berrys to customers knowing that RIM maybe be shutdown and so forth....


any help would be greatly appreciated

How wrong would it be for me to just lock the door and take a nap? I've had 2 people in all day and I've been here for 5 hours so far. One of them just wanted a prepay phone for free and claimed that every other carrier in the country gives them away (anyone know of any free phones for signing up with prepay????) and the other was a cop looking to find information about a regular prepay customer suspected of dealing pot. The same guy has tried to barter drugs for prepaid time. I'll leave it at that. I guess the cop doesn't even count as a customer. So really...would anyone notice if I took a nap????

At about two in the morning, EMS and fire crews were dispatched to the highway that runs through our

town for a motor vehicle accident. It was dispatched as "Car versus moose with entrapment" on a bad turn in the

road. Talking to one of the police officers afterwards, he thought that just based on the dispatch and where the

accident was, he figured it would most likely be a fatality. For those of you not familar with moose, they

stand 6+ feet tall on spindly legs, and easily weigh 1,000 pounds or more- think of a deer on steroids. Our state's

most popular bumper sticker is "Brake for Moose - It Could Save Your Life." The conventional thinking with a moose

is that its safer to hit a tree, guardrail, another car, e...
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this blind guy wanders up to my kiosk and I ask how I can help him, he says he's trying to get ahold of a spasific phone, one of his friends had, but he doesn't know what carrier, make, or model the phone is... that's when I blew it "well can you describe to me what the phone looks like?" aahhhhhh I'm an idiot. he just kinda shook his head and walked away. I feel so bad, if he was at least deaf it wouldn't have offended him.

so i'm here alone and have absolutly no customers and all the sudden i get bum rushed and only get one upgrade uot of the deal because everyone else just wanted to know why thier phone kept flashing "NEW MESSAGE" hmmm lets think about that..... how about we check your inbox.... OH LOOK 😳 YOU HAVE A MESSAGE!?!?! who knew. 👿

Customer: "My phone keeps turning off and back on and I can't make any calls"

Me: After opening the back of the phone and seeing it FULL of liquid (not sure what it was yet, but it's red) "I'm sorry, but your phone is very wet."

Customer: "That's impossible. The phone is only ever in my purse. You're lying."

Me: Showing the customer the phone "It looks almost like oil and smells like strawberry. It's all over everything."

At this point, she opens her purse and "discovers" the strawberry warming massage lotion all over in her bag. It looked like one of those bottles you would buy at Spencer Gifts or an "Adult" store that you would never actually use on your partner when being intimate. Her face turned about as red as th...
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just had a customer come in for a bill pay who was more round thatn she was tall..and just had the stink of an extrememly overweight person that doesn't wash the folds at all..that moldy cheesy dairy smell... 😳 ..i wanted to rush her out but she started askin all kinds of questions, and then counted out her over 100.00 payment in small bills!...then of course she couldn't pay all of it and asked to put the rest on debit, wich added another 35-40 seconds to what was already an unbearable transaction..when she left i had to grab the Febreze... 😳

someone came in saying they lost their phone..he had the insurance so i proceeded to tell him how to call and get a new one..of course this wouldn;t work so he wanted to switch esn's to an old phone he had..and THEN ..switch the phone in house because the had ins. and the phone was no longer working properly..(the one he brought in ) because he thought the ins would just magically carry over to the newly activated POS he brought in..
(rules are it would not take effect for 20days)
when i told him he couldn't do that either , he said he qualified for a full eqpt rebate..
which when i checked wasn't till SEPTEMBER!!,,to which he then tried his ace in the hole.."IVE BEEN SUCH A GOOD CUSTOMER" 😳 😳 😳 🤣 🤣 he then said that anothe...
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I just had a woman in here yesterday. She was talking it up like mad on her phone and blew through all her monthly minutes in 2 weeks. She came in, pi$$sed as all hell saying it's our fault and we didn't give her the right plan. I asked what plan she was supposed to have, and she told me she was supposed to be on X plan, but she knows she can't be, and the "little boy"(My District Manager) who set her up cheated her and blah blah blah... I checked out her plan. She WAS on X plan, she just doesn't know how to shut up and hang up her phone. She demanded I give her double the minutes (which I can't even do) for free because of her inconvenience. I told her, "I'm sorry ma'am, but WE haven't inconvenienced you in and way by YOU using all your min...
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Okay... where to start... oh yeah, the beginning.

So the start of my day wasn't that bad, 2 accesories at 60.00. Then it went to s!!t. I get a customer who argues liquid damage on an out of warrenty phone, someone in line chimes in, "They just tell you that when they don't want to help you." So I grab her phone and jam it down her esophagis. I wish. So I'm dancing with this neuvo riche whore about her phon being almost 2 years old, and wet. Next issue, a software update. Okay, that's easy, hook up to machine for half an hour, OTA it. Easy, unless you happen to be using the same phone model to charge test batteries, and a coworker, without looking, unplugs the wrong phone from the PST machine. She (notice a theme yet) screams at me for hav...
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Do you honestly think I care if you threaten to 'go to another company'? I don't. There's nothing I can do differently because you don't like the options. If you wanted the free camera flip phone that was on promotion yesterday you should have purchased it yesterday on the web site... it's not free any more. You waited too long.

Oh you've been a 'loyal customer' for over a year. Well that's different. Now I can offer you... the exact same thing. See how this works? I don't buy you're loyalty thing, a 'loyal customer' would be like five or six years, but one year? Bah, I've had my service for two years. Where is my free phone? See? You sound like a prick when you put it that way don't you? Go away. You'll have to talk to Care ...
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why do store reps have to give info regarding insurance when they have NO clue as to if it is right?

Yes, I know, these stories ARE a dime a dozen, but I also know that we all like hearing them...
This guy walks in while I am activating for a customer. I greet him and let him know that I will be with him shortly.
I am by myself in this location.
Customer: "Can I use the restroom here?"
Me: "Actually sir, our policy is that only employees are allowed to enter the backroom. I apologize for this, but blah-blah, next door (department store) have easy to access public restrooms. I will be just another minute with this gentleman so by the time you get back I will be happy to assist you."
Customer: "WHAT IF I **** RIGHT HERE IN THE CORNER?!?! WHAT ABOUT THAT?"
Me: "*chuckle* Sir, I would call the police and have you arrested."

I just do...
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so this guy walks up, and I ask if I can help him with anything, he sets a phone on the counter, with a broken case (carrying case) and doesn't say anything. I look at the case, I look at him and I say "is there something I can help you with?" he just points at his phone.

me: "yes, the carrying case is broken, is there something I can help you with?"

customer: "I want to be compensated"

me: "do you have a reciept?"

customer: "no, I want you to give me a free case until I bring back a reciept"

me: "I'm sorry sir, I can't just give you a free leather case, if you have your reciept I can exchange this for you" (which we're not even supposed to do, because the case was torn, so it was obvious that the customer was unusually rough ...
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