Shop Talk

God help me, if I can make it fifty-nine more minutes...

What is with people?

It seems as if people just don't care about their surroundings. Why is it that groups of people will walk thruogh a public place and shout from one side of a corridor to another to communicate with their friends.

Idiots - the mall is loud and there are other people in here, walk the 15 feet to your friend, show them some respect and strt a conversation. Also, the next person that walks by and "chirps" their phone next to me so they can walk up and down our wing carrying on a PTT conversation on their speaker phone will be assaulted with six Jolly Ranchers (three apple and three watermelon) and a metal stapler.

Why can't people be aware of the rest of humanity?

Just a note, if "you" access a customer's account please read what the customer actually has before telling them they'll get the moon, stars, & oceans. If "you're" having problems with reading, please see your supervisor & ask to be terminated ASAP! 👿

Any one else out there have any fun mall games?

My friends here have three we like to play when it's slow:

1. Circumference-or-height, where you try to guess which dimension (on the fat slob walking by) is the bigger number.

2. Mall walker betting, like a horse race, only you are betting on the mall walkers

3. Babe/Not Babe. I work at a kiosk with a hundred yard line of sight. When a female is walking toward us from the far end, you can't always tell if she is attractive or not. So we bet on whether it's "babe" or "notbabe"

Any other fun mall pastimes?

Just my opinion

If I could make changes to the industry, I would charge retail (with decent profit) for every phone. Continue to offer insurance because it will generate revenue, but you'll see the number of damaged phones go down. People will treat them with more respect when they have to spend a full month's salary from McDonalds or their paper route to have the coolest high-end phone. If they do break the phone and have no insurance, they won't question the price you tell them to buy a new phone.

Then, instead of discounting phones for long-term contracts, discount the monthly service rate. 2-year agreements give you X% off, 1-year gives you >X%, no contract means you pay full price.

Keep ACTIVATION FEES and make them as high as you can wit...
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okay, so i'm doing an exchange for a customer, from a 950 to a razr, I go into the back and ask one of the ARSO's for it. the conversation went like this:

xIsamu: Can I get a RAZR?
ARSO: a phone?
xIsamu: No, a Bic
ARSO: (embarrassed) ok.
xIsamu: Here's your sign.

old people are funny.

This is for Niki or anyone else who wants to be THE BEST at what they do.

Purchase and read Jeffrey Gitomer's "Customer Satisfaction is WORTHLESS, Customer Loyalty is Priceless"

Having sold cell phones for just over two years I wish somone would have told me about this book sooner. You will learn how to turn any angry customer, into a lifelong subscriber.

Clancy

P.S. Please, don't take my word for it, your competition may already have.

Ok so I have been in Cancun for the past 4 days but I am back now...with a tan...woohoo! I don't remember if I was arguing with anyone or if I was supposed to reply to any posts that I haven't so let me know if thats the case. I feel so out of the loop, so let me in!!!!! 😉

I went into a corp. VZW store last night about 1 hour before they closed for what I thought would be a quick and easy sale for some lucky rep.

I was interested in getting the buy one get one free RAZR deal. I currently have the old $59.99/500 min. family share plan with two lines. I just upgraded my primary line and wished to upgrade my second line (last upgrade was 2003 so it was eligible) and add a third line. I explained this to the rep. and he said it should be a piece of cake and he went and got the two RAZRs and started doing the work. I even paid for the phones and he was in the process of activating them and he reached some point in the process called "validation" and it would not let him add the third line. Then one of the o...
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We have a small contact table in our store, and I keep it stocked with brochures, neat info about new phones, etc.

I also keep a small candy dish on it, with penny candy, lifesavers and so forth. Just to sorta attract people to the stuff I want them to look at closer.

I just ADORE it when one customer comes in... and helps himself to a whole pocketful of candy. I wonder who he thinks pays for that stuff? I mean, sheesh... some people were born in a damn barn. 😳

Take a piece. Take two. Whatever. But wiping the whole dang thing out is ridiculous. Go WalMart and buy yourself a bag for $3. Grrrrrr....

maybe it's because the slow season is starting to get busy... or somthin' but the shop talk has deffinately slowed down i miss it

Ok, just had a guy call in demanding a free MDA. He started saying that under the 😕 "Lemon Law" 😕 he was entitled to exchange his Blackberry to whatever he wants. Anyone ever heard of this or was he just making stuff up?

Considering the song by Greg Kihn "Breakup Song" talks about a stupid customer that calls the wrong person rude at a bank knows exactly what the definition of rude is. And no they don't write loans like that anymore they just don't wright them like that anymore. Problem with holding persons accountable is Greg's song about time "been living today for a million years".

T-Mobile are the felons of the song "18 and life" and their German CEO Mr Ricke. First the thing about the Not Sees calling my doctor a liar now the "Juicy Couture" sold to all ages has a camera too. Which really inspires the name of the song "18 and life". See in the windy city of the Chicago is the sight of Lake Michigan. Some of te Cali Cartel's nuclear attack submarines ...
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ugh i think the title says it all but man this is rediculus, plus i drive a lowered show car and getting into the parking lot here at the mall that hasn't been plowed yet was a pain and now i'm just sitting here worrying about all the bad drivers that would probably chose my car to slide into even tho I deliberately park it very far out of the way. today sucks 😢

the more paper you work with, the softer your hands feel at the end of the day?


as of right now I can barely grip anything.

cause it's slow as hell tonight.....it took me 20+ minutes to get a call as opposed to the usual 1-. I guess they're all out toasting to St. Patrick's Liver problem. How are things everywhere else?

30 minutes left till i get off. then its time to celebrate St.patriks day the way it should be celebrated, by getting as drunk as possible.

to stop hanging up on customers who are rude to me on the phone.


so far today I have hung up on 2 different people, one of them kept cutting me off and not allowing me to speak, and the other was yelling at ME for a sale my co-worker did, and also would not let me talk, but kept speaking like "YOU sold me this phone blah blah blah"

I can't really lose my job unless it's a secret shopper, which we don't have. Because the only information (phone numbers wise) we ever give out is store numbers; never management numbers, never corp numbers.

Random question: Whose has gotten lucky at work? This could be with anyone...current relationship, random customer, coworker. I know that previous employees at my store have basically defiled the back office (with GF, BF, etc) and I'm just curious as to whether or not this is a regular occurance in the American workplace. Bonus points for anyone scoring in a mall kiosk. That would take some big...well...you know what I'm saying. I'll start off. Personally, never did anything in any of my stores. When I worked at a music store, a coworker would take his GF to the manager's office, the office of a coworker we hated, the top of grand pianos (Expensive Steinways), and each of the company vehicles. This was done when the store was closed...
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