Shop Talk

I am in a HUGE slup right now. I have 0 activations for the last 3 days! This sucks, I don't even want to help customers anymore because I'm afraid of what kind of nightmare I am going to have to deal with. I have never had a run of sh!t like this before.

Has anyone else?

We've had a rash of direct dealers lately calling telesales because they're too poorly trained or too stupid to figure out how to do their job and/or dial the correct department. I am usually snippy with them because I'm sick of them. Sometimes not though and I thought I'd share an observation... Our store dealers seem to be SO in a hurry they can't even observe basic courtesy with the other departments they are calling. They rattle off their name and id so fast you can't actually hear it and then say "I need to....BRRRRRR" whatever they think I'm supposed to do. They're the ones my response is "And you called Telesales for this because?"

If they're nice, say their name in a reasonable tone, make certain I understand their dealer cod...
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Do people just drop ther kids off at the mall and expect me to babysit? The brats come in to my store and tearup our sh#t and we end up eating $500 for a 6700. I want a sign that says 'no one under 18 without an adult'

So most of us in this forum work for a cell phone company thats indirect or corporate. So I just wanted to know what your favorite phone brand is.

Ex.


Company: T-mobile

Favorite Brand: Nokia

Phone You Currently Own: Nokia 6620


🙂

That's right, I fell out of the stupid tree and hit EVERY SINGLE BRANCH on the way down. Every single one of them. It kinda hurt.

This guy must have thought so anyways if he thought I was going to buy that he was a dude named Maryanne (well that wasn't the name he was using but the name was suitably feminine that I had no doubts) who wanted to order FIVE $400 pieces of hardware with Saturday shipping.

Really, do I have "Idiot" stamped on my forehead?

So I was watching House on my DV-R and I saw this sprint commercial that made me laugh so hard I fell off of the couch. Here's how it went.

Scene: Country Club men's locker room

Guy1: Check out my new phone. It's got streaming video, plays mp3s, and has a great camera.

Guy2: Yeah, my phone's got all that. And it has crime deterrent.

Guy1: Crime deterrent?

Guy2: Yeah. Try and steal my wallet.

[guy1 reaches for guy2's wallet and guy2 throws his sprint phone at guy1's head, knocking him to the ground]

[little interstitial about sprint, yada yada yada]

[guy1 starts to get back up]

Guy1: That's it Scott. I'm going to report you to...[guy2 hits guy1 in the head again, knocking him out]



I seriously almost suff...
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OMG!
I like puppies (not so much dogs but whatever)
I work at an inline store.
My store is between a coffee shop and a hair dresser.
WHY IS THERE A PUPPY YELPING?! This thing has been whining for at least a half hour. At first I just thought I was going crazy from boredom then I thought maybe the coffee shop was polishing the espresso machine or something then I thought maybe the hair dresser had a squeaky chair but OMG! It's a puppy and it's in public yelping.

Do you ever have a person either call up or walk into your store who you don't know is either kidding with you or just screwing around or dead on serious. I had this woman call in.

Me: Yes, our nights and weekend mins start at 9 and end at 6.

Her: *silent for a moment* Nine? That's crazy!

Me: M'am?

Her: You can't call someone after nine at night! That's being... *whisper* rude!

I honestly had not heard _that_ one before, so the only thing I could think of to say was:

Me: Well, you know, emergencys happen at night. And if you ever need to use the phone-

Her: You expect me to call people at nine at night! That's nine o'clock New York time, right?

Me: Er... no. It's nine O'clock pacific (I take care of the western states...
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for example, I KNOW that phone was only activated on your account last december, I KNOW you had an LG 6000 before that, I'M STARING AT THE FRU WORK ORDER FROM LAST AUGUST! I DID THE ****ING FRU!! I KNOW, my lady, that phone belonged to a pervious customer with a 720 phone number, i'm looking at the MTN history of that phone. Do NOT lie to me by telling me you always had this phone, or that this phone # never had another style phone. Do NOT try to argue with me that this phone is in warrenty, number one, warrenty isn't honoured if the phone is a 3rd party phone (from another account, regardles of age). Number two, it's a phone hasn't been sold in stores for over a year! Now, what I'm willing to do is pretend I never saw the second account thi...
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I think they need to make those sneakers with the rollor skates you always see children wearing, in adult sizes. it would make wait time for the customers go down, because to get their product we would just ZIP into the back, and then ZIP back out. it would give us more time to eat our lunches, because it would take half the time to walk to the food court, cause we could just ZIP there and ZIP back in half the time; which would make everyone happier. They would entertain us sales reps when we're bored, because we could have races, and when we karate kick the dumb customers in the jaw the wheel would do more damage than the rubber soul!

Had a lady come in yesterday, wanted a prepaid phone.Fine.

We have a big sign on the door "Sorry - We No Longer Accept Checks. Thank you!"

She asked me if I was sure I could not take a check. I said yes! She said, well, ok... I swiped her DEBIT card thru the machine.

DECLINED.

She asked me again if I would take a check. Of course, I said NO. Duh! Wonder how high the damn thing would have BOUNCED. Needless to say, I have a prepaid line to cancel today.

🤣

If you come into a store and ask for assistance when the rep ask you a question it is impolite to not stop talking on your f#cking cell phone.

"Thank you for calling Thisphonecompany, hereisourlogo, my name is Niki, can I have you name please?"

"Hold on."

...

He's at work, at a quick-mart type place, he called me from work and put me on hold and left me there for ten minutes while he did his job. Why do you do that?

He won't listen to a word I say and cuts off every other sentence... I try to explain about text messaging. He cuts in "I don't want anything extra." So I move to the next screen and he goes "What about text messaging?" Stuff like that. Then back on hold. Twenty minutes after we started the call we finally get to his information and turns out he left his credit card at home and can't I just run it without the credit card. Sure pumpkin, I don't NEED the ...
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👿

AHHH! All I have had today is people who hate my carrier but want them anyway and customers with problems from last week.

1) Mr Know-it-all comes in with his mute son and sarcastic wife. Tells me he has a line that was one carrier and is now ours due to a merger or buy out or whatever - no problem I get those a lot - he wants to change his 900 min single line to a 3 line Family Share - no problem here are our family share plans and rates - OK now my carrier has lied to him because he can't just add the lines for $10. a piece. He can go down to 700 shared minutes for the same price as adding $20 to his current plan but then he's losing minutes (that he NEVER uses, I checked) Blah blah blah we get over that my carrier lied to hi...
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Just had a customer with a new Nokia phone that he was going to 'rewire' so the government couldn't listen to his conversation. He was also going to 'rewire' the camera so it wouldn't record anything without him knowing it... 😳 Apparently the government spies on him through camera phones.

He also wanted to know if we could get a bigger LED so he could use his phone as a high-powered flashlight

so i have a few questions, but i wasnt sure where to put this cause it sort of touchs on a wide range of topics...

questions...

1) i cant seem to decide between a t809 or a slvr, i like both phones, both look good, but im torn, like im not sure if the slvr has mp3, i know it has itunes, any points to help me lean a certain way?

2a) i currently have tmo, and work for them, lets say i was to purchase a slvr, would i able to acces tzones and so forth by puttin in the settings?

2b) like i said above, i work for tmo, would i be able to carry around a slvr? i work in a kiosk so im contact with people and they could see me and so forth, does tmo have polices about phones and so forth? I know cing has them because my girl works in a cing...
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THE LIGHTS WENT OUT!.... 4 times in two hours to be exact. that really pisssed me off

I've been trying to figure out what the heck is your avatar?

I'm curious. Why is the RAZR so popular? It's software is awkward and out of date (same software they've been using for how long?) It's camera isn't that good, it's got just as many glitches as most any other phone out there (and then there was that recall issue...dear lord) it's an egg-shell, it's not that easy to use...

Yes it has a big screen and bluetooth, it's super thin but it's also unbelievably wide and long so it only is smaller than my phone in ONE dimension, in every other it's a MONSTERS...

So why does every stupid Snowflake want it free and why does every little gang-banger want it? It's only cool because the advertisers say it is.

it never fails, especially when i work in the mall. people asking for a razor on prepay. yea that's only 365.00 chump. the sad part is that most of the time they shell out more than 400.00 for a razor and a bluetooth headset, that's fine for me cause i'm here to make money. These getto fab thugs make me laugh when they pull out there wad to get one..all that money and still no bank account. me thinks they are smokin too much of what they are sellin. yea I live with my parrents, ride the bus, and have a 400.00 phone with a prepay account.priorties people