Shop Talk

I find it funny.....reading many columns, threads, and forums, on this website. I read slander, humor, helpful facts, legitimate questions, and sometimes bullshit.

When it comes down to the brass tacks and competition, we are all in the same boat... slaves to the wireless industry. Some of us do this to support a family, some a college education, some for beer money, and some because they have a serious thirst for the job, and that is all they know.

When browsing the websites all carriers have advantages and disadvantages. But I ask all of you a couple of questions. Do you truly enjoy your job? Can so say that you are excited to go to work? Do you make good money, the honest way and not sell a customer a phone for the sake of the sale...
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so this lady calls in.....kind of a genteel southern woman......this is how it started:

[standard greeting and hellos]

Me: May I please have your phone number, area code first?

Lady: Sure. It's 2345678901234. (number changed to protect the stupid.)

Me: [puzzled] So that's 2345678901234?

Lady: Yes.

Me: Ma'am? That's 13 digits. That's 3 digits too many. Are you sure that's your number?

Lady: Well, I included my area code.

Me: I understand ma'am. I actually need the area code to

Lady: [interrupting] My area code is 234.

Me: So your number is 2345678901234?

Lady: Yes. My phone number is 5678901234 and my area code is 234.

At this point ...
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where's the food court? seriously, people ask me all the time and i do not know.

Ok ya'll if someone calls your store and asks for the make and model of your printer/fax machine either answer with 1 1 3 U P Y O U R S or hang up immedietly. I prefer the first one 😉 This little phone call is called a scam. When you give them the info they need they will start sending your office all kinds of fun stuff for your printer/fax machine and then bill you a ridiculous price for materials you never thought you ordered. Fun times.

I work for a large New England dealer selling Sprint. I just got paid my commission check today. It is for the money I made during Feb.

With all sales, I am supposed to tack on those free trials for Internet and text messaging...stuff like that. I understood that, and I did it when I could. But sometimes, well...more often than not, the activation system that we use fails. There are all kinds of error messages, but the fact is, about 60% of the time I end of having to call up to do the activation. Well, NOBODY ever told me that I had to have those trials added on even when calling up over the phone. If I don't do it through the computer, I can't get paid for it, so there is no reason to put that trial on if they are not going to use it.
...
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Ok, so this guy comes in, he wants to find out about getting another phone and transferring service to his name from his parents name. Ok, not a problem, bring your parents in so they can ok the deal.

Then he wants a new phone, ok lemme look and see when your contract is over. I tell him he isn't eligible to get another phone with a discount until december.(just got this phone in june) He tells me he's not paying retail price for a phone, then goes to call his father.

The dad comes in, and before anything is said, starts to yell and cuss at me.(I did the upgrade in June) He tells me I told him he could drop the service whenever he wanted. Ok, you can, but there is a cancellation fee if you do so.

This sets him off and he begins...
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what is the worst account screw up you guys have seen within a wireless company you have worked for.

today I had a customer call because her account was cancelled for non pay and she needed her service reinstated. Cust has 2 lines on account but ONLY one was cancelled for non pay. I brought her account up and looked at the notes. cust said her phone just stopped working today. notes said process and research were doing a clean up and cancelled customers account because it was suspended for more than 90 days and she had not called to reinstate service. I checked back further in the notes and sure enough it was suspended for non pay April 20th. normally both lines would be suspended but it was just the one. the funny thing is she has had f...
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To ensure we use politically correct terms...

Due to the climate of political correctness now pervading America, Kentuckians, Tennesseans and West Virginians will no longer be referred to as "HILLBILLIES."

You must now refer to them as APPALACHIAN-AMERICANS.

And furthermore..

HOW TO SPEAK ABOUT WOMEN AND BE POLITICALLY CORRECT:

1. She is not a "BABE" or a "CHICK" - She is a "BREASTED AMERICAN."

2. She is not a "SCREAMER" or a "MOANER" - She is "VOCALLY APPRECIATIVE."

3. She is not "EASY" - She is "HORIZONTALLY ACCESSIBLE."

4. She is not a "DUMB BLONDE" - She is a "LIGHT-HAIRED DETOUR OFF THE INFORMATION SUPERHIGHWAY."

5. She has not "BEEN AROUND" - She is a "PREVIOUSLY-ENJOYED COMPANION."

6. She is not...
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The first thing someone says to me when they walk up is," I know this phone isn't your company but they are so busy over there and you don't look busy."

I usually respond with something to the fact of, " Well thank you for your concern, as a matter of fact I am extremely busy. I am sure your company will be more than happy to assist you."

Gotta love the blank stares I get from people about that one.

I have a customer who wants a phone that will sync with a software other than Outlook. He runs something called Growthpoint or something like that, from Novell.

Any suggestions for any of the carriers? He wants to be able to remotely access his contacts and calender from anywhere.

Hey Sprint, I work for a MultiCarrier indirect dealer in a mall, I have Sprint, just got an A920 on an employee line, because we sell Sprint. I was thinking of looking into a Sprint store...because we only hire full time here and I'm in college so it's tough. I don't want to give up my dealer line, and I like the cellular industry, and I prefer Sprint to the rest of the companies. (I have has them forever.)

I saw that you work in a Sprint store. Can you give me any idea's on what you get paid there? Would you reccomend it over an indirect dealer? And what is the Job like. Any info would be great.
Thanks

"It's Las Vegas Nevada."

"So no apartment or lot number then?"

"No."

"And the City?"

"I just told you."

"Oh, I thought you were telling me there was not apartment or lot number."

...

Ok so that's not what happened but she did spend the entire call NOT listening to a word I was saying.

Questions went like this.

"Will the free shipping be ok."

"The address I want it shipped to is...."

"I can't put the address in yet, I'm not on that screen. I need to know if you want to have the free shipping or the overnight."

"I want it sent to my work."

"Alright, but do you want the free two-to-four day shipping or the overnight?"

"Nobody will be home at my house to take it."

"Right, we're sending it to your w...
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Ok so I had this lady come in today and she asked me if I had a toy phone for her son who was running around the store giggling and playing like a 3 year old would. He did ask how I was doing...that was rather mature, for a baby, I suppose. I thought she wanted one for him to play with and I let her know that all our dummies were already on the floor. So then she kind of ponders for a second and she tells me that what she needs is a phone for him so that his father can call him and she doesn't have to talk to him. Oh but she wants to add this line to her soon to "ex" husbands line and does not understand why she can't do it if she is an authorized user. She even asked me for the easiest most durable phone...you know for a 3 year old. ...
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TALES FROM THE CLASSIC IDIOT FILES

More stupidity on a phone call overheard in Customer Service:
Tech Support: "What does the screen say now?"
Customer : "It says, 'Hit ENTER when ready'."
Tech Support: "Well?"
Customer : "How do I know when it's ready?"

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I saw a lady at our office today putting a credit card into her
floppy drive and pulling it out very quickly. I inquired as to
what she was doing. She said she was shopping on the Internet,
and they asked for a credit card number, so she was using the
little ATM "thingy".

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Another conversation occurred with our new secretary:
Secretary: "Do you...
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A customer who set up some months ago called in because he wanted a warranty replacement on his air card. He proceeded to explain to me (never giving me the chance to explain that in sales I can't help him anyways) that his air card was getting lousy signal and his removable antenna was not staying in properly anymore. My response was "What removable antenna?" The hardware he was telling me he had purchased did not HAVE a removable antenna as far as I know, the antenna on that particular piece of equipment is fixed.

He insisted it did, I explained he'd called the wrong place and needed care and gave him the number, let them figure it out, I'm pretty sure he pried of something that wasn't supposed to come away though. I have the precur...
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this lady just spent 30 minutes telling me everything she could about her son and herself after I had already explained that there was nothing we could do. I simply said, "Ma'am, I feel like I know more about your family than I do my own, but I still don't know what you want me to do."


that felt good.

did anyone hear the cingular voicemail that was sent to all customer who bought razrs in feb.i just had the 3rd customer that did not buy there phone here that wanted swap there razr here when i told him i cant they were not happy(im an indirect store)and i understand them being upset because the voicemail makes it sound like they can just walk in any place and just get a new one.

Sweet.Got here this morning and I managed to lock my keys in my car. So all I can do is turn the computer in the kiosk on till the other someone brings me a key...Argh.

I'm just curious. Why does Motorola (or any other manufacturor) pick random numbers for their phones. For instance, Motorola has a number on everything I can think of, but it doesn't make since why the v190 is sweet, and the v173 and v220 are crap. It just seems logical that the bigger the number is, the more it can do, and the better it is. Is there any technological reason for this, or do they use the Bingo system and pick random numbers?

When its just yourself working at a kiosk are you allowed to step out?
After losing two pink razrs and a nokia 6102 due to the cabinet not being locked while an employeee was taking a quick bathroom break, I'm stuck here when I'm working by myself...
Got caught stepping out one time and got written up and warned there wouldn't be a 2nd or 3rd strike even though I keep every thing locked!!
The reasoning is we should never be doing more than 3 hours of single coverage, however the boss forgot about Sundays (which is 6 hours of sitting in the kiosk without so much as a smoke break).
What are my fellow mall rats rules when it comes to stepping out?