Shop Talk

I do my best to explain what the actual FULL RETAIL value of the device is that they are buying. I also explain that if they for some reason break/lose their device while ineligible for an renewal you would have to PAY THAT PRICE for a new device.

But with insurance, you pay a $50.00 deductible instead of $600 for this new Android phone that you have to have.

Never mind the fact that they have three demon children who are tearing my store apart and six demon looking dogs tearing the children apart. You're phone is going to be perfectly safe.

I AM NOT TRYING TO ROB YOU! I AM TRYING TO SAVE YOU HUNDREDS OF DOLLARS!!!!!

Anyone know if the mobile hotspot feature (Sprint) is covered in the worldwide data plan for support internationally..

What makes people want to interupt me right in my opening of the call? I barely got a sentence out and they tell me everything. How they are in a wheel chair because they just had hernia surgery and that their landlord made them move all of their stuff to a storage unit because he lost the property. He paused for a split second so I saw this as my opportunity to finish my opening after 4 MINUTES of him blabbing. He shuts me down and says excuse me, can I talk? So he continues to tell me that he sleeps on a rug in his storage unit but the rug is really clean and he vacuums it every day. Just shut up I don't care. Why do people think that I care? You live 1500 miles away and think I care about your insignificant life?

Best thing a...
(continues)

C: Yeah I bought this phone in (city next to us that has authorized retailer) and I want to return this piece of junk and get something else.

M: OK, unfortunately this is a corporate location and they're an authoized retailer, which means all of the transactions must go back to them.

C: NOPE!! You're going to return this (while slamming phone on counter to the beat of her speech).

M: Well, unfortunately I'm not. You'll need to take it back to that store in order to do an exchange or return.

C: Customer service comes first!!

M: It's not about customer service, it's about what I can and can't do. And what I can't do, is return a phone you purchased from 3rd party.

C: Well fine!! My husband is deceased and I'm a wreck, so ca...
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Granted, these customers have been coming into the store (and calling) for a few years now, especially since the 10th of last month, but you'd think they'd do a bit more research about a product they apparently want so bad.

We're in the middle of an ice storm, our powers out, and some lady pounds on the door wanting me to write her name down for the iphone pre-order.

I generally dislike stereotyping people by the phone's they want.. but this lady made it way too easy.

Hi, what is a deductable? I was told I have a $100 deductable, does that mean that I get $100 for filing my claim? I'm confused, I will pause between each syllable when I pronounce deductable. I was raised a hermit in the Tibetan Platteau so I don't know about this funny business.

ugh.

That nobody listens anymore when they are on the phone....at least when they are calling somebody.

The name of the store I work for sounds NOTHING LIKE WAL-MART

Stop asking for the Deli.
Stop asking for the men's department.
STOP ASKING ME ABOUT FINANCING....

The numbers for either store are nothing alike. Not in the phone book, not online.

When I have to answer the phone with three opening lines about PHONE SERVICE....you would think people would get the point.

/rant.

This probably won't apply as much to the call center reps here, but it sometimes happens at our kiosks.

Occasionally we'll get people who don't want to give their names. If they're just getting an accessory and not a plan we don't really care, so we make up a name. I've seen Luke Skywalker, Donald Duck, and more on the sales log. I myself have rang someone up as Victor Von Doom. Brings a little bit of levity to the job.

SUCKS!!!!!! 😡 😡 😡 👿 👿 👿 👿

Zomg. Do customers really get hung up on all that often or are they just stupid?

I've gotten about 8 calls today saying they previous agent hung up on them. Then again, I also had a customer say *I* hung up on him. :|

Listening to my supervisor talk to the same guy he just spent 2 hours on the phone with over the same issue.

He just took the phone from the agent and said, "Hello ____. This is ____, it's nice to speak with you again."

My team is trying so hard to keep it down, but we're all cracking up at the look on his face.

Take a close look at the iPhone in the ad

http://news.cnet.com/8301-13506_3-20030650-17.html?t ... »

What do you see for the carrier? 🤭

Stuck up white person?
Ghetto Black person?
Elderly person wanting new technology?
Cheap bartering Indian AKA - Patel?
Cheap Asian?


I vote for Patel. 😳

Harry Pangas ... I wish I was making it up! 🤣

Does anyone know the legal aspects of how t-mobile and att are saying that they have 4g, or is it just not against the law and anyone can say they have 4g as long as it is different from their current network?

What color, size, brand do you like the most?

about the cellular industry, and it's that it changes so darn fast that after I quit, all of my information will be irrelevant in three months.

Why is it that all of the know-it-all "I used to be an employee" customers never realized this themselves?

Sometimes you get the customers who have a great sense of humor or are just plain funny. Share some of your stories here!

Just had a lady where, after asking if there was anything else I could help her with, let loose a mighty sigh and in a rather wistful tone goes, "An all expenses paid trip to Jamaica... no phones, no internet, no cable... just white sands, beautiful warm weather... a nice uncrowded beach... and a psychic man with beautiful hands who would just pick up your thought of a chocolate mousse and bring it to you immediately."

She immediately laughed afterwards and said she'll save that for a genie- unless I was one in disguise. I laughed with her and told her to have a great rest of her evening.

If so is it true that you guys can track a lost phone?

Today I had to put a customer on hold to research her account and when I came back this is the discussion that was going on.

Customer: The Dr. said he needs to take skin off my butt and use it on my face.

Friend: "laughs"

Customer: I will not have my kids calling me butt face

Friend: "still laughing"

Customer: Also I don't want some big old bandage on my butt, it will itch and stretch.

At this point I am laughing so hard I can not speak. Thankfully the phone was still muted. Finally I compose myself to tell her I am back. I have no idea what kind of surgery she needs but i am with her, "who wants a butt face?"