Shop Talk

I humiliate them by getting their supervisor on the line.

I love when other reps call me and start telling me how to do my job when they don't have a clue. I know my job better than anyone in this center (that includes sups, quality, and management), so when I say something can't be done it can't be done.

However what about the situations where it can be done and the rep doesn't want to or is not aware of how to do it. Like I said I can call 2 different reps and get 2 different answers. One rep I called told me my dept. did not exist and that we can not do ownership changes over the phone.

SavageKitty said:
However what about the situations where it can be done and the rep doesn't want to or is not aware of how to do it.

Again, I say something to the effect of "Thank you so much for your assistance today. I do know that your department is equipped to handle this issue, so please place your supervisor on the line."

True, still I about died I was laughing so hard when the woman told me my department does not exist. I think she thought I was a prank call or something.

That is friggin' hilarious.

Sprint honestly isn't making a huge effort to hire the best and brightest.

She tried to tell me that changing ownership over the phone is impossible because how would we know we are speaking to the right person and not someone pretending. I explained we authenticate and then take their word for it 🙂

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I thought about saying "why would the customer pretend to be someone else?" see if I could be as dumb as her.

Why wouldn't the customer pretend to be someone else? Eh? Eh??? 🤨

Maybe i should try that when people call me be like sorry we don't do that in this dept, does your dept. even exist?

Lol I love people like you. You actually think you can control the call.

You know people who have confidence? Shocking. We seem to be a minority, even in sales.

uhmmm uh...so er...yeah 30 day risk free trial, so you wanna sign up maybe....?

THATS how you close on a sale. f*** confidence.

I'd love to do that if I wouldn't get fired. 😉