Shop Talk

I work for an AT&T call center and someone just called me cause their ipod touch is not working. BRILLIANT!

guys, can you help me pick. i can't choose between the desire hd and samsung galaxy S. which one is best!?

customer service for sprint please ckeck and see that the store u send the customer to is a fing repair center or a corp. store i am a third party dealer i cannot fix, swap or return a phone from online or from a differt store( even the same company) thanks

i don't know if it's cause I missed over a week being sick, and still am ill, but my calls today have ben weird. I can't even describe the weirdness. People wanting refunds as they bought a phone and the price dropped. People getting new phones and not being able to make calls and getting messages that account cannot be validated, and the usual aholes wanting everything free. i should have called in one more day

8 minutes and 45 secods trying to tell someone they had called Sprint telesles, not AT&T and that I can't give them AT&T's number

EIGHT MINUTES AND FORTYFIVE SECONDS 😳

i'm located in a ky call center now, but i am thinking of moving to texas as soon as i find out if i am granted full custody and the divorce is over, (my aunt is located there) does anyone know of any jobs that have any openings soon????? i don't have a whole lot of experience, but i am a fast learner

I really, REALLY love people and their inability to pay attention to detail.

For example I have had five different people call my store so far looking to exchange or return items for Wal-Mart.

I am not a Wal-Mart employee, our number is not even close to theirs, and when I answer the phone, I DO NOT MENTION wal-mart. I give our store name and reference wireless service.

"Yeah, I bought an exercise bike from you guys, but I want to return it....can I do that without a receipt?"

/facepalm.

The confusion stems from the fact that when you search for wal-mart using our zip code, our store comes up as being "Below Wal-MArt Supercenter"....IT GIVES TWO DIFFERENT NUMBERS...

Come on guys, really? 🙄

I can not stand when people ask me to "cut" their phone back ON. Sure it can be CUT OFF, but you really think it is appropriate to say "cut it back on." WTF has happened to english these days. And if you say this, YOU ARE RETARDED. grrrrrr

Here is a collection of all the "official" Episodes of Bob. I'm not gonna post all the shorter stories, because there were a lot of them, and most of them sucked. (I will post a link to one post that has many of them though at the end)


Episode One - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=2618620

Episode Two - Lost to the ages.

Episode Three - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=346831

Episode Four - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=353509

Episode Five - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=360637

Episode Six - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1887434

Episode 7 -
Part 1 - https://www.phonescoop.com/forums/fo...
(continues)

I have typed in Blackberry so many times....and whatever fraction (?) it asked for, e.g. 4/5 ....plus standing on my head. No luck. When I start with my personal password and the touch pad keyboard, it confirms every letter, but..........
Any secrets???????

How can I verify which service has the best connection in my area.

I've had the same comany for 6+ years with lousy connection. I have to go outside, rain or shine in order to make a call from my house. I want to give up my landline and just go wireless but with poor reception it would be a nightmare.

Thanks in advance for the input and help !

Happy New year !

So.... I dont understand why our phone companies have people on the phones that don't know what kind of devices they sell. I've a customer with a mifi on the line, I contacted customer care, and the rep is telling me we dont sell the mifi, which is bull, because I just went through training on it not even 3 weeks ago. She's trying to tell me its for voice, when its for data, and that we dont offer plans for the mifi, when I know for a fact we do.

Listen, customer care reps, please know your ish before you start telling other reps stuff, and making yourself sound like a retard. K? K.

that customer who just stage whispered to your jerkass buddy that you're on the phone with an "incompetant American," paused and added, "and a woman too. Even worse."?

You're lucky I have to give you the credit for 3rd party charges and that I don't succumb to the temptation to charge you additionally for being an ass.

I hope someone slips a black mamba in your pajamas some day.

So tonight I had a guy call with a Blackberry that would not connect to data or send & receive mms.
Our prepay will not support blackberry other then making calls and sms. I educate him on this he throws a hiss fit that it worked on a post paid just fine and bla bla bla any way long story short sorry guy that's how the world goes. He hangs up mad and I was 99% sure he would call back.... how correct I was.

My next call came in the rep gave me the number and low and behold it him again! Well hello again sir! 😁 He now says in less then 5 min. he sent an e-mail to RIM ( in the first call he stressed he needed access to his email on his BB because he didn't have a computer) and they said all my company had to do was add the feature to his...
(continues)

...that a cell phone company would observe holidays, such as New Year's Day?

One of my reps just told a customer that we would be closed tomorrow, to which the customer yelled:

😲 😲 "YOU ARE CLOSED NEW YEAR'S DAY?!?!?!?!?!" 😲 😲

For the last time, I am NOT here to serve you. I am here for a paycheck.

I do not live to work, I work to live.

And if your contacts are so G/D important, then find a way to keep a backup copy of them for yourself! Believe it or not, getting pissed at me and treating me like $#!t won't bring them back...

I I would like to ask you guys think of this training site I've been
working on for the last few months.

The provider I work for sells a ton of Android phones and I noticed that most of the customers have no idea how to properly use them most of the time. Here is an example. I was helping out a lady with her Android phone when I noticed she didn't have anything on any of her home screens. So I ask her why she didn't use her home screen to organize her apps. She says, "Well if I do that, won't it use all my memory?" After showing her how to use the phone she couldn't have been happier. I would see these situations all the time. So in my web development class I decided to build a site that is geared toward the new Android users. It inclu...
(continues)

Me: "No, I won't waive the activation fee for your customer, but will you put him on the line for authentication purposes?"

BB Rep: "Ok!"

Me: "Sir, if you order over the phone I'll match Best Buy's price and give you free activation, free shipping, and give you a 30-day guarantee."

Cust: "Ok!"

Me: "Ok!"

Thank you Best Buy, for being stupid enough to

1. call me to waive activation.
2. Let me talk to the customer.

Press the big button twice as if you are going to scroll thru ur most recently used apps. Once ur selection is available at the bottom of ur screen slide the apps to the furthermost left and select the grey button with the same lock symbol (as the one you see at the very top of ur iPhone screen)

I managed to find the very first post of this story series. At least I'm pretty sure it's the first one. Since it's long since been removed years ago from phonescoop, I figured some people might enjoy to read it again.

by repCB


Episode 1

Bob, the Typical Cingular Customer, decides to stop in at the local McDonald's for his free breakfast...at noon. Looks like its all downhill from here...

Cashier: Good afternoon and welcome to McDonald's, what will you be having today?

Bob: Well, about a month ago, a friend of mine had a coupon for a free Egg McMuffin, so I think I'd like one of those and a hash brown. I don't mind paying for the hash brown.

Cashier: Umm...I'm sorry sir, but breakfast hours are over. Could I offer you s...
(continues)

On EVERY call do the following for NCP compliance:
1. Proactively Address Issues
· Offer possible future solution (s) by reviewing the offers tab and

unbilled/billed usage to evaluate customer need and present options.
· Conduct a visual audit of the account and highlight to the customer

any potential issues that may be occurring they may not be aware of.
· Review recent memos/interactions/alerts on account to determine if

any type of follow-up is pending that can be resolved today during the

present call.
· Identify the current device being used by the caller and ask for how

satisfied they are with the features and performance.
· Reviews the customer’s payment history to identify patterns t...
(continues)