Shop Talk

Should know better than to cal in to our number when they are having an issue when they know the right number to call, you know it kills our sales man!!

Got my kids all new phones for christmas. I
went online and activated them on Christmas
eve so that they would be ready on Christmas
morning. Everything works except the
picture messaging. I cannot send my kids a
picture message to save my life. It's all
three phones too. Two of my kids have the
Rumor Touch and one has the Rumor 2. I have
called Virgin Mobile 7 times since Christmas
and all they can say is "We are working on it".
This is so irritating. I want to be told
when and how you're going to fix it, not
"we are working on it". I am about to cancel
all three accounts if this isn't fixed
within the next day or two.

👿
Off work after a 2 hour bridge call with IT regarding the escalated iphone upgrade error override procedure.
Why is it Customer Services problem when stores can't use there systems and report correctly?
Why can't our system admins paste the correct URL on a form link?
why is it taking IT +2 hour to fix.
WHY THE HELL AM I STUCK ON THIS ****ING BRIDGE CALL FOR BEING THE OP OF THE ISSUE!!!!

Anyone have a LG SWAS in their store? If so can I get you to email me a picture?

Thanks

Don't freak out on me, threaten to cancel six times in a row and then demand I give you credit for an expired company discount.

Take that up with your company, and go for it in going to another provider; you'll pay more and won't get that discount on top of it. Expired is expired; can't pull a wand out of a certain part of my anatomy and be a fairy godmother.

If people think we are closed on the weekends then why do they call us on Sunday.

You suck a$$, you lieing fookfaces.
I don't know how you can go home and sleep at night without thinking about the MASS of lies you tell to co-workers and customers.
I think I will just hang up on you every time I hear you say DMDR, I cannot deal with you all. Every time, I try and catch you out on something you may have told the customer, like we can waive any fee they may want waived. That we can magically pull phones out of our a-holes... That we can do all these wonderful things... and then I get on the phones with the customer and BLAMO, tell them about the 2 year contract and 18$ upgrade fee 'but so and so just told me you would be able to waive the upgrade fee, priority shipping and handling AND Give me 50$ of off the phone.' or ano...
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No joke?!?! Why in the world would some one transfer a call to tech because the customer gets an "unsupported content" error when trying to view YouTube and a super basic samsung.... Or better question what was the customer thinking when they called in over a self explanatory error?.... hmmmm unsupported content what part of that do you NOT understand?
I am so tired of people thinking that the basic device they have should do every thing a BlackBerry does. =/

for me 😢

i got my regular week's pay ☹️

May you and your black heart rot.

Ok well 1 but just 1. Today has been so dang slow. I am 99% sure some one forgot to turn on the tech IVR today. 😁

is some wait time.

Are you serious?

You want to take a walk and "think about it"????


What you really mean is, "no, I don't want the phone" but you can't say it. Why?

Because saying "no, I don't want the phone" makes you look retarded. I'm saving you a freaking bag of money every month, you are completely out of contract on your old carrier, you can keep the same phone number and you have a LOT better coverage than your Nextel garbage. Even Nextel wants you to switch! (albeit, not to my company)

You're getting more minutes, more data, more texting and you still want to think about it?



Tell me the truth, did I just talk you into switching to T-Mobile and now you're going to waltz over to Wallmart and let those ass-clowns screw up your plan...
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How did court go?

Stop transferring calls to Telesales if the customer's concern is to push their Upgrades up!~ Yes, we do an early upgrade (14DAY EARLY UPGRADE, to be more specific) but there's some exceptions!

1.) 14 Day early Upgrade starts every 18th of the month!!

2.) Phone must be broken/inoperable/damaged beyond repair with supporting notes on the account!

3.) The 14Day DOESN'T APPLY to the PREMIER LINE ON THE ACCOUNT! Remember the PREMIER LINE??? That is the line that is technically getting an EARLY UPGRADE EVERY 12 FRIGGIN' MONTHS!

4.) If today is December 2010, FEBRUARY/MARCH/APRIL 2011 IS NOT WITHIN THE 14DAY RANGE!!!!!!!!

5.) Now, here's a tip! Account Services CAN do a ON

...
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on helpdesk sometimes. You don't know how to check minutes on a customer's phone but you have worked for us for 2 years? You're asking me the question to something that you could have found out by reading THE VERY LAST NOTE ON THE CUSTOMER'S ACCOUNT.

ughhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. Shoot me now, please.

Customer was told that we could get them one of the new phones and had the pricing for them already. Just read todays announcement.
wanted to tell them that the entire stock of phones were lost during the water emersion test when the attached line broke and they sunk to a depth that redefined crush

Apparently there is going to be a need for Crystal Balls in customer care as we need to know if our customer might call back within 7 days of contact. Part of new metric is to make sure they do not call back for 7 days.

Performance pay is so good that apparently we need a new metric so we can maintain only the best min wage benefits

I get my new phone today, anyone have an suggestions on good android apps?

I started this thread so we could all keep our sanity today and keep each other amused with our stories. So after you read mine please reply with a story of your own.

So i had a guy come in and complains to me that my prices on my phones were misleading and wrongfully advertised. He tried to tell me that it was against the law that i had the upgrade/activation price out instead of the retail price. I told him id print up a retail price tag for the phone if he wanted and he said, "No lets just get my business taken care of, lets forget about it." The whole time he was here to return his lg vx3200 cause he liked his Moto 120e better. LOL 😳 🤣

Anyways keep in mind that he said we should drop the price subject. So his wife comes up ...
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