Shop Talk
Grumpy old lady
M: OK, unfortunately this is a corporate location and they're an authoized retailer, which means all of the transactions must go back to them.
C: NOPE!! You're going to return this (while slamming phone on counter to the beat of her speech).
M: Well, unfortunately I'm not. You'll need to take it back to that store in order to do an exchange or return.
C: Customer service comes first!!
M: It's not about customer service, it's about what I can and can't do. And what I can't do, is return a phone you purchased from 3rd party.
C: Well fine!! My husband is deceased and I'm a wreck, so ca...
(continues)
SavageKitty said:
Maybe it is a piece of junk because she is slamming it on the counter and who knows how many times she has done that before.
It probably is a piece of junk like every other basic phone on the market. You get what you pay for is what i tell my customers.
'old lady' term hints that she possibly picked the lowest and worst of everything the carrier offers
SavageKitty said:
true, though I like the image of someone bringing in a completely beat up phone and claiming it is the phones fault
ah yes. Reminds me of the customers that have water damaged phones. The phones LDI is bloodshot red and I ask if the phone has been water damaged to see if they lie or not, then break it to them that I already know..muahah