Shop Talk

Does Assurion do troubleshooting for phones that are powercycling? I just had a call from somebody who worked for them and she wanted me to troubleshoot it, I just transferred her to her carrier.

My email is ***** and then that little a with the circle yahoo.com.

...I become suspicious of you. Most people don't know the PIN on their accounts. Why do you know yours so quickly? Why don't you have to mumble through every birthday you've ever memorized? Did you steal the PIN from somebody?

DID YOU?

My co worker just got an inbound call. She asked for his phone number and then was greeted by beeping. She then asked again for his number and he responded with" I just dialed it in for you". I guess because it is almost the end of the day that this struck me as hilarious.

I hate all you damn customers....

Please dont talk to me for the rest of the day. Thank you.

old American's cannot understand my English accent???

I'm not saying this to be racist, because we are of the same nationality... but every other nationality I speak to they understand me well... sometimes we have problems if they are from the middle east, but we preserve and overcome the language barrier....

Urgh this will always bug me..

offer the option to take one price plan and reduce the price because he is not using texting but the talk plans don't have enough minutes.

I asked my insurance company if I could get the 2009 Cavilier if I totalled my 1997 Cavilier but they told me no. I'm not sure what insurance is for if they can't get me a car that is the same age as when I purchased the car. See I purchased the Cavilier in 1999 but if I totalled it I won't get one that is two years old. Thats not fair even though currently the cars depriciated value is probably worth nothing.

Well same thing with the insurance on my phone happened to. Why can't I get an upgraded phone? What's the point in having insurance. I don't get this. I'm just a dumb consumer who doesn't know anything about depriciation or deductables. I'm the guy from Tibet and am completely blocked from anyone else in the world.

Who's going to be carrying this device??? anyone know???

You might get @holes on the phone but face to face is hysterical.

"TELL ME WHO THE F^$@ I HAVE TO CALL TO EITHER GET MY PHONE FIXED OR MY SERVICE CANCELED"

(we've already troubeshot the problem and its a network issue that has nothing to do with the phone itself, which I've explained several times)

Calmly walk over and write the number for the cancelation department down for him. Here you go 😎

Just a list of some of the things that have really bothered me today. Feel free to add

I understand that this is a cell phone store but that doesn't mean it's a phone booth in which you can just hang out in and have a 30 minute phone conversation about why it burns when you pee.

I never understand why people come in telling me their unhappy with their current service provider only to talk about how great they are after they find out that we're more expensive. You get what you pay for.

Do people really not understand that they can't just activate any phone they have laying around from a different carrier?

And sir, when I ask you if you have your driver's license on you instead of answering all of your questions first, it's so I...
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Yes, I realize it's small. But that's not the only thing that's small.

😎

We da best

http://www.phonearena.com/news/Sprint-recognized-for ... »

Rep next to me got a call today and when she asked about issues her responded with a story. instead of saying he is having trouble with picture mail he instead says he was trying to send a porno pic to his girlfriend and the phone froze. He is wondering did we confiscate the picture because it is pornographic.

True or False: A customer can only get a new SIM card by going to a Sprint store.

Any answers on this would be delightful!

Do you replace phones for free under the insurance? Some more bull crap that a customer is feeding me. I'm guessing it was probably replaced under WARRANTY not INSURANCE. When will customers learn the difference?

I used to work in customer service. There we'd get escalations all the time where customers were upset about large bills because we didn't call them to let them know they were going over their minutes. Now I work in a loyalty department where we make outbound calls to customers that are going over to get them to change their plan before it's too late. Guess what? Those customers are upset because we're bothering them and we're making "marketing" calls.

My neighbor just spoke with a jerk. She was verifying the address and the street was Ashburnham she pronounced it Ashburnam he said me that is ash burn ham" one word but pronounced like 3. She then spelled it and he said "duh" . How would you pronounce the word and also WHAT AN A$$!

I'm so sick of people being rude.


I had a customer earlier that I was trying to set up a call back to see if the battery I was sending worked well for him. As I'm getting the information for it he says "I don't f**king care, lady. Just send the damn battery."

Me: Well, the order has already been sent, we're just setting up this call so we can make sure it worked ok for you.

cx: I don't care. I just want this done.

Me: Not a problem, just need a little bit more information. When would be a good time for you?

Cx: Do I look like I give a ish?

I didnt say anything, and just waited for his comment to sink in. He scoffed and said 'whatever, you know what I meant. I'm done with this. Keep your f**king battery and shove it up y...
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Customer walks in with his brand new VeriPhone and starts to go in depth about screen protectors. He wants a certain sheen, thickness, cut, etc. We finally found one that fits his exacting specifications and he has bought two packages.

He has thrown away both packages because he cannot get on on his phone with NO bubbles.

he's buying his third pack now.


Wow.