Shop Talk

My start at 89.99 but all we have is the blue ant x3 and it inludes 3 different chargers. We tried selling others but they were so crappy they will burnout in a week.

Customers complain abou the price. Am I too high, or are they just being customers.

What is wrong with people. Just because I am a kiosk and I am not surrounded by the same metal gate as all the other stores (were the only kiosk in this mall 😢 ) does not mean I am open! Don't talk to me and don't ask me questions, especially you, yes you, the guy that wasted 15 minutes of my life asking about our pre-paid service and if you come back and buy a gophone I am going to drop a bowling ball on your tiny genitals. Then there is the sheman who asked me a zillion questions about a phone only to tell me she can get it cheaper online. This day is starting worse then a dry party!

after no customers all day...this guy comes in asking about pricing on a new phone...no commitment.

I ask if he already has t-mobile and he does...he has an outstanding bill of about $200 dollars. Ok...wtf?

So I tell him "sir do you realize that you will be spending MORE on a phone than what it would take to bring your account current."

HE just stared at me... And continued browsing phones asking which could be prepaid...

does that make ANY sense???

Old people keep thinking that for some reason, I can make up anything they want. I can just pull it out of rear and there ya go.

I won't give you a free phone on prepay. I know your son bought a trac fone for $19.99, but you yourself said it doesn't work anywhere around here. I can't make a trac fone with on our VZW service.

I won't give you a plan for $9.99 a month with unlimited calling to anyone anytime. I understand that you are retired and on a limited budget. That doesn't mean I can make up a plan. How have you managed to get by for the last 65 years without a cell phone?

If you would just shut up, quit complaining, and listen to what I'm trying to tell you, I understand that you should not have been charged for that...
(continues)

THEN GET THE BLOODY HELL OUT OF THIS NON-INTERNET PLACE OF BUSINESS YOU TECHNOLOGY RELIANT BASTARD!

doo-dah doo-dah

rms is freaking down

i hope its for all day...

M: Me
D: Dumb Customer


M: Hello maam welcome to AT&T how may I help you?

D: I need a charger for my phone

M: Do you have the phone with you?

D: No i do not

M: What type of phone is it?

D: my phone

M: What brand and model is it I mean?

D: It's my phone

(Me wanting to kill myself)

M: I need to know what model it is to give you the right charger maam

D: That is ridiculous I told you it was my phone

As she got up and left the store

I work right across the parking lot from a giant Sprint/Nextel store. I could literally throw a rock and hit it. Probably even throw it over it if I tried hard enough. Yet people still come in and say, "Where is Sprint?".

Why, I don't know where Sprint is. 🤨

People are so ****ing stupid it amazes me how far the human race has achieved on the level of stupidity we posess....

customer has a family plan with 3 lines. wants to upgrade 1 line. standard upgrade by the book right???? well in the system it tells us whether or not the customers upgrade charge will be waived or not. this customers it wasnt.

m = me
c = customer

m - ok mam the upgrade will be a standard 2 year contract and an 18 dollar upgrade fee will be applied to the next bill.

c - waive it....

m - i dont have control over the fee's applied to the bill the system tells me whether or not its waived.(which is true i cant waive an upgrade fee in the system)

c - i have been a customer for 3 years and you are charging me a...
(continues)

How come when it comes to verifying the account customers give me a hard time. Heres an example :

me "And sir/ma'am can you please verify the account"

cust "uh, I don't know it it's my wifes"

me "I do apologize but for security reasons I do need ..."

cust "Well will it be on the bill?"

Me "I don't believe so"

cust "can I verify the ____"

Me "No for security reason..."

cust "Well I am not going through all that automated crap. Here let me tell you whats wrong with my phone"

Then I get the long story and we start all over with the verifying the account and I get cursed at and hung up on.. whoo hoo

I get this alot

"Do y'all take post dated checks?"

This is stupid for many reasons...

We're a call center... we don't take checks.

But then it comes out she wants to buy minutes for her phone.

That would be a post-paid account.

You're on Pre-Paid. That means you don't get the minutes until we get the money.

So No.

We do not take post-dated check-by-phone.

You Idiot.

So a customer comes in...

her-h
me-m

h-Hi I think I'm eligible for an upgrade so I want to get a new phone.

m-Ok, what type of phone do you want to get?

h- Idk, will you show me some options?

m- Of Course!

we start walking over to the phones,

h- So to get the best price its with a new 2 years?

m- Yeah....


blah blah go over phone options complete upgrade start going over terms and conditions..

m- Ok, by signing here you agree to a new 2 year contract

h- 2 years? I don't wanna do that?!? I'm getting married in 3 months I don't know what I'm going to do with my fiancee as far as a cell phone.

m- Wait, didn't we go over this before we started talking about phones?

h- No!

m- I'm pretty sure we did...
...
(continues)

not having my name on the business card next to me. 😁

I've had a crazy stalker lady stay in my store for an HOUR after I got a prepaid activated for her, asking me strange personal questions and random questions about a motorola 120c... thankfully, she never referred to me by the other guy's name.

and just now, a soggy lady came in to disregard the T&C's for an ESN change. the hilarious thing was, she even called the corp. store to verify, then CAME TO ME, NOT corp., and was arguing with me about what ANOTHER store told me they could do. the logic.... is nonextistant. She took another guy's card 😈

I understand that you're angry...

I understand that you want something done...

But that's no excuse for swearing at me! I really honestly don't care if it was directed at me personally or not, swearing on a call gets two warnings, I've given you two, one more and you're gone and darling, we're looking at a MINIMUM of 20 minutes to get back to my department. I would advise against another curse word.

On that note.

I can think of a number of choice words for the agent who placed this order. Most of them involve "Don't let the door hit you arse on the way out!"

I want to beat this person about the head and shoulders with a heavy hard object.

This abysmally stupid person promised the customer a package that was just too good...
(continues)

c: do you have an ipod charger back there?

m: ummm, no 🤨

c: but you guys are att and you sell the ipod phone

m: actually we're an agent so we don't sell the Iphone, but regardless, i'm pretty sure a corporate store will not have an ipod charger laying around either.

c: oh ok...

he walks off and proceed to report his stupidity here...well,before i finished typing he came back in less than 5 mins while i began typing this

c: i got another question. i didn't drop this phone or anything but it doesnt work

m: ok, what's wrong with the phone, and how long has it been happening.

c: i dont know, it just doesnt work

m: so you cant turn it on?

c: i can if i put the sim chip in, it works fine

m: um...ok do you have...
(continues)

I swear i have never dealt with a worse company than Sprint. 👿 👿

So It MUST be their policy that if they don't want to do something for you they say: "Okay can you hold for a moment..." Then the call ends.

It is like they sent out a memo saying, "If a customer wants something hang up on them!"

Then the hold time is like 45 min all the time.

Ridiculous.

All i am trying to do is have them turn 3 phones that were canceled yesterday back on. Then (did not tell them this) port 2 out. The customer thought they had to cancel the lines first.

👿 👿 👿

I called my boss, casued I came in today and the store was closed. (we open at 10, I was suppose to be there at 12) Someone recently quit so my boss saw suppose to fix the scheduele. She suppose to find someone to work 10-12. I call her, and she ask her what happen (think emergency). Now this is a big deal because we can get fine since we are in the mall.

boss: Well, you were suppose to open.

Me: No, I wasn't even suppose to work to day. I said I will come in at 12 because of my test.

boss: Oh yeah your calc test. How did it go?

Me: Good, but what about the store?

boss: well, they didn't call so no fine.

Me: well do you have someone to work tommorrow?

boss: what for

I then explain and reminder about how we were now s...
(continues)

This didn't happen to me, but it happened to cellDANone. A woman comes in to pay her bill and she hands him a Verizon bill (we aren't Verizon). This happens occasionally because everyone around here has Verizon for their home phone service. Conversation goes like this:

cDo - Well I can't take your payment because that's a Verizon bill.

cust - (She gets real smart with him) Yeah, ok!

like he was kidding.

cDo - No really, we're not Verizon so we can't take your payment.

cust - Yeah WHATEVER!! (and storms out of the store)

She asks me what plans we have.

I am always annoyed by this question so I start with the smallest (29.99 for 300 mins plus weekends, no nights free.) and until they give me a specific number of minutes (at which point I will act surprised "Oh you want 1000 minutes?!?" and actually go to that package. I'm not going to try and guess what you want.)

She keeps asking for another plan. I finally break (dear god) and ask "How many minutes were you looking for?"

"Do you have any unlimited day minute plans?"

"No, ma'am, we do not."

"Oh then just the 29.99 plan."

So you WANT unlimited but you're going to just pick whatever is cheapest? You're pretty sure you need a good deal of time to talk with but you're going to get the small...
(continues)

Actual Tech Support call:
An elderly woman called, furious.

Tech Support: "How can I help you ma’am?"
Customer: "You had better help me!"
Tech Support: "That’s why they pay me!"
Customer: "Don’t get smart with me!"
Tech Support: "Of course, ma’am, how can I help you?"
Customer: "Well, I’ve been waiting for quite some time!"
Tech Support: "Yes ma’am, our current wait is about twenty minutes. It usually isn’t that bad."
Customer: (yelling) "Twenty minutes! I’ve been waiting three days!"

Turns out she clicked on the "Help" button in Word three days prior and was waiting for us to call her...