Shop Talk

I really don't know what it is about me.

I must have "Ask me, I know!" tattooed in UV ink on my forehead (because I never see it in the mirror, believe me, I've checked!)

I'm fairly new to my department (which isn't sales!) but I still get a dozen people a day coming to me and saying "How do I..." or "What do I do when..." and I'm as clueless as they are. Heck I call the coaching cue at least three times a day

"Ok, hi, supervisordude, I know I've talked to you today before and I'm sure I should know this already but I, actually, am an idiot. How do I dial out again? Oh right, dial the 9 first. See, told you, idiot #1. Thanks! Toodles." They don't seem to mind so much. I had a supervisor/trainer at the books store who told ...
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1.) Well I'm not able to access that account because that account is being managed by a room full of people conspiring against you to not get signal in you concrete house that has a steel roof.... let me transfer you to them now...

2.) My system is down ma'am because my computer is kept up and running by the revenue directly related to your bill and since you haven't paid... well you can see what happens when you don't pay your bill now don't you?

3.) Thought your life was hard with a $125 spending limit? Try $50! take that you bi0tch!

anyone else got there's?

I work for AT&T, and I always thought water and physical damage was cover. Am I right? I would hate to tell people the wrong thing.

So I've worked for T-mo for like 2 1/2 years and this has never happened until last week, and then it happened again today...

I called CC in the morning and talked to one person and called back about 6 hours later and got the same person. 😳

Twice in a week this has happened. I bought some lotto tickets but haven't won yet!

I work for a company that provides customer service for Sprint; and I'm having a bit of an issue with some things I'm being asked to do at my call center. Unfortunately this things seem to come from the top down, and in this case the top being the head of the center; so questioning these instructions directly would seem to be a mistake, but I was thinking about talking to Sprint Corporate to see if these are things we should actually be doing... If anyone knows a way to contact someone in Sprint corporate who works with these external call centers I would appreciate the info. If you dont want to post it you can e-mail me directly by clicking on my user name. Thanks

had a customer yesterday who had done an insurance claim but before he could return his damaged phone he lost it. I understand how this could happen what I don't understand how you go two months without telling anybody than expect a credit when you are charged for your phone that was not returned. I was not only shocked but a little upset that he was actually given the credit.

The day before yesterday, we were given cupcakes with orange and black frosting to celebrate a new season with the Cinci Bengals.

Yesterday, for those who ate the black cupcake (yours truly included), we had a big old discussion over the fact that the frosting went in the same color that it came out. Now, we're talking about how day two's waste is bright green.

Regardless, I still love when work feeds me!

Every day, I seem to explain the difference between new activation, upgrade, and full retail phone pricing to customers.

You would think by now, more customers would understand this concept.

girl calls in, asks about phones, asks about "that gray/silver motorola phone that you can put on your hip," asks how cheap the new razr will be, and then when I see that she doesn't have two ouces of common sense, say that I'll run her credit for her over the phone, just to get the $400 dep. back and say good-bye. That's when I suspected something. I asked for the social, name, and b-day. She answered all those right away, but told me to hold on for the bday. WHAT? I'm not the person my wife comes to if she wants to remember a name, but I know my own b-day. I call her on it, and she says that it's her. I at this time am remembering the stories of relatives calling in to ruin their kids' credit, and inform the woman that unless she ca...
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Yep thats right, a customer that was in the store yesterday called and talked to my manager just a few minutes ago and said that she is going to have me fired because I called the poelice (yes she said it just like that) because she was black and that I am racist and need to be fired for having her arrested.She is going to call AT&T to have me fired.

1.) Yes I am white, am I racist absolutly NOT

2.) My manager was here yesterday and told her that no police were called to the store or even in the store.

She said, oh yes they were in your store 2 of them and they said they were going to arrest me, then I ran out the door.

😳

She left after I was done helping her on her own free will. There were no cops in the store or were e...
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c: How much is the Blackberry Curve?

m: With a two year agreement & PDA package it's $309.99 with a $100.00 MIR.

c: Well, how much is it for prepaid?

m: That device is unavailable for prepaid service?

c: WHY? THIS IS DISCRIMINATION! you are racist!

m: 😳


customer storms out of the store.
#1 I am by no means racist. I was even a part of heritage panel. That really bothers me.

#2 Why would anyone want to pay $450.00 for a phone to use on prepaid?!?

if your credit is too bad to sign an agreement & you don't have the money to pay a deposit, where is this money coming from to purchase this phone?!?

SO, if I do a contract with a older person and they die before our commission period is up, do i still get paid?


😳

I just had a call from a customer who had a charge for an iphone on his bill (bet you can't guess what company i work for). this moron says that he had bought the phone from craig's list, and met the guy in person to get the phone. yep - he paid cash and didn't get any form of receipt - and he didn't get a name, phone number, nothing from this guy. So dude activates the phone and thinks he made off. Well, the card used to purchase the phone was cancelled for unauthorized charges and the charge came back to him. He calls me, ranting and raving because he refuses to pay the bill (800.00+ with phone charge, activation and monthly/prorated charges). OOOOPS - dumb***, it's your own fault. To top it all off - he wanted to talk to a sup and ...
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In the industry, we see and hear all sorts of excuses from customers on why we need to do this NOW for them. The biggest one we always see, atleast in my store, is the whole insurance thing. They want us to add insurance NOW because they broke their phone yesterday kind of thing. When these customers get irate about us not being able to offer them anything, we always just want to say "would you wreck your car yesterday and try to insure it today?"

I had a customer in store, and he owns a local insurance agency. I asked him if he has clients that actually try to do this. And, they do! We're not the only ones! He said he's had people who get in fender benders, or even worse, who try to backdate their new insurance policy, etc.. Said...
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OK I get it where your from everything is negotiable... nobody starts with their best prices on anything... but somethings have to be non-negotiable in that place you call a homeland.. i simply refuse to beleive that the guy at the gas station will haggle over pricing with every customer that comes in, or that dominos, mcdonalds, or restaurants peroid haggle bills for EVERY SINGLE CUSTOMER... so you must already have an idea that some ish is written in stone and no matter what you say.. it won't be changing just because your the most charming pos in your village. so why oh why do you come to America and try the same ish.. and I'll agree no one really starts with their best pricing here.. and if you are dealing with people on the street in pr...
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I just had a weird interaction. An elderly gentleman came into my store with a beat up Motorola V190. He stated that there are two lines on the account and the account holder is deceased. He wanted me to take the phone. He said that someone had continued the account wrongfully and the other person was in Ohio. I told him that we do not cancel accounts here because we are an authorized dealer. I educated him that he must either call customer service or visit the COR store which is a couple miles down the road. He said he did not know the account holder's information and he knew that customer service would request that. I educated him to go to the COR store and they would be able to assist him in finding out how to take care of the line.

As...
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Had a 18-20 yr old boy come in last week. His Moto. E815 totally went kaput on him. It wouldn't turn on, charge, nothing. Here he was about 12 hrs away from home, and had nothing to use. I didn't have anywhere to send him! There isn't an ALLTEL location (according to their website) within 150 miles of me. Being as young as he was, he didn't have the credit established to be able to start up service in his name. He mostly just needed a phone to continue his trip on to his grandma's house. His father died, and he was travelling through to go move in with grandma for a few years while he finished his schooling. I felt so bad for him. I ended up sending him down the street to Wal-Mart to buy a cheapy $30 tracfone to get him through the...
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Doesn't it seem just a little excessive to force all your sales reps to lead every sale with a P.D.A.? I mean it is cool in most cases and it makes you more money, but I refuse to lead with a P.D.A. when I am selling to an old lady who can't figure out how to use the voicemail on her Nokia 6010. Anyone out there use this technique and has it been profitable for you? Feedback would be appreciated.

😉

"I needs a new phone, but my credits is shot."

🤨 Wtf?

Die!

It is just my day for complete idiots who not only don't speak English very well but refuse to ask for an translator (which we provide at our own cost.) and don't understand a d@mn thing I say.

They're the ones who got the fliers but can't read the language well enough to get past the words "Free phone." and keep insisting we give them a free phone.

"It says free!"

I say die.