Shop Talk

If you call me arguing over $0.40 worth of data charges and I tell you the dates that you used data... suck it up. Out of the same principle that you're calling about it, I'm not crediting you for it.

Also, you're making a big deal out of being billed for the last full month of service when you cancelled a week prior to the end of your billing cycle. You used 1976 of your 2000 minutes. If we prorated your bill, we would've prorated your minutes and you would've been charged a whole lot more. No. No its not your fault that you don't understand this.

When you tell me that these are the very reasons you ported your numbers to BigPink, of course I'm going to comment 'Wellthegrassisalwaysgreenerontheotherside,is thereanythingelsethatIcandofo...
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I wasn't at work, this is another situation where I really should post in the lounge but I never go there, it's not 'my place' so I'll post here because it's the same type of mentality as all of our customers/callers/visitants.

I have a love/hate relationship with Costco. On one hand I love shopping there because they carry many things I can only get there or have FAR better prices on quality stuff... like the Spaghetti sauce that I can get at Wal-Mart for the same price but it's the crappy walmart brand versus the ritzy stuff that they serve at high end restaurants.

I can get nice clothing cheaper and of course they are the only place around here were you can get uncooked flour tortillas (yummy yum yum!) And their rotisserie chicken...
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so i just had this woman call in about her phone. conversation went like this:

m-me
sw-stupid woman

m-hello thank for calling ______. how can i help you?

sw-yes my phone was charged when i left it and when i got back over the weekend it was dead.

m-ok when was the last time you charged it?

sw-probably wednesday

m-ok...you need to charge it.

sw-you mean it will go dead even if i don't use it?

m-yes

sw-well that's ridiculous!! so are you saying i have to charge it every day??

m-no every couple days should be fine.

sw-*click*

STUPID B!TICH

This Clorox anywhere sanitizing spray. I found at the store, it's a little 4 oz bottle of what amounts to a .01% bleach solution. It was worth the cost, I use it on the whole desk and keyboard (If spilling your coffee all over the keyboard didn't ruin it... which I can clearly see you did, my misting it with a weak bleach solution won't do a darn thing to it.) and mouse (see above) and arm-rests on my chair.

As god is my witness I will never go unsanitary again.

so here i sit in my store that is full of construction workers and no customers... we havent had one since we opened. they have 80% of the store sectioned off with plastic while we sit in our plastic cubicle with the phones and registers... this is going to be a fun month

One of the nicest people I have spoken to all day... Very nice, only escalated because the rep wasnt giving him correct information... He asked for my cell phone number at the end of the call. I told him I couldnt give him that, then asked why he needed it. He said I sound very polite and intelligent - someone he could bring home to his mother. This guy lives about an hour or two from me and sounds attractive... I tell him that hes very nice but i cant do that - then in the backround some female voice is asking about a bill. He replies "Just a second babe!" then asks if im sure i wont give him my number. My response? You MUST be shrooming - you have your wife/girlfriend/mistress/hooker with you and you want to hit on me? I apologized...
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If i hate everyone after too much calls. This work is really taking something from my deeper self. 😢

A customer just called up to me store.

C: Can I get the number to that place to exchange your phone?

M: The Warranty number?

C: Yes, that one.

M: Sure, it's 1-800

C: *BEEP BEEP BEEP BEEP* Okay, then what?

M: 😳 (My ear is ringing from the beeping)Uh... are you dialing the number onto your phone?

C: Yes

M: Oh...kay... I've lost my concentration, just give me a second.

C: Okay

M: That should be 1-800-801

C: *BEEP BEEP BEEP* Mmhmm?

M: 1101...

C: *BEEP BEEP BEEP BEEP* Wow, that's a confusing number.

M: Yes... it is... 😕

God, my ear is still ringing.

your dog died, wife/husband cheated on you/can't pay your biils/lost your job/ getting divorce/got in car accindent/been with verizon for 10years/comet fell on your house/godzilla stepped on your foot


None of these are located in policy manual if one occured to you i am sorry but it does not make you special or able to receive any special pricing or treatment.

Sorry for the rant but i just had a customer who wanted me to transfer their pictures for free(from Tmobile phones, I am a verizon agent)
Becaue they had pictures of their dog on the old phone that died.
They started screaming at me when i wouldn't do it for free!

Ps. Customer drove off in their acura rdx, So don't tell me you don't have $10 you cheap ass

I just told you, press and hold the '1' button and it speed dials you into your voicemail, then LISTEN to the new user tutorial and quote-unquote "the automated lady will walk you through setting up your voicemail and teach you how to do everything".

So don't sit there and ask me how to do something while the lady is still talking, dumbass! LISTEN and it will answer your question.

And no, I will not record your message for you! Do it yourself, it's not hard and you have a voice! I don't want my voice on your phone saying, "Hi! You've reached Bob...!"

Gosh people, don't be so effing lazy and ignorant!

Why is it when the deadskins play, I am dead all day long. No money for me today! uuugggg! 👿 👿 😢 🤣

it's great that we are open sundays ain't it? i personally enjoy the company that the whole entire world brings in on sunday. all the people from just getting out of church and want to hang out here, drunks, people that just dropped their phone in the river, people that see cars that are here and just wanna stop by and waste my time, people that dont know how to turn on their phone, people that dont speak english, old people who ask questions about the high end data products and still using a Nokia 3390, people that dont understand that upgrade usually doesnt really mean free, and people that cant read.

....and I am loving it. 😁

I'm sorry to the people that still have to deal with all the douche bags and good for nothing shisters on a daily basis.

Anyway.....sorry to rub it in, but after 2 months of "freedom", I just had to sit back and think about how much i hated working in the cell phone bizz.

P.S. : cingular/at&t can go straight to hell.... 😎

anyone else get depressed after reading some of the stuff customers come in and say at all these shops?

i'm aggravated anyway b/c i just got chewed out by my manager in front of everyone here...


ugh...

M-Me
DC-Dumb custy

M-Okay, looks like the check came back with a $125 security deposit.

DC-Well, you can waive that, right?

M- 😳 No.

DC-The guy at the other store said he could.

M-Well he was lying through his teeth. That deposit comes back for a reason.

DC-Oh. I'll go back to the other store then and see if I can get it waived.

M-Good luck.


Seriously? Come on.

So the caller I just had the unmitigated joy of speaking with (Translation, he was a pain the the @$$) was mad. This is not unusual, the reason he was mad was unique however.

He wanted to purchase a Bluetooth headset. He'd seen it online for 39.99 and at the store for 49.99.

He wanted to pay us the 39.99 and pick it up at the store. It doesn't work that way (as we all know.) That wasn't why he was mad.

He said "It's a lure! It's not right, they should be the same price. This is a scam!"

"Well, sir, it's like buying from Sears vs Wal-Mart... different stores get to choose their own prices. Just because you're buying Hanes Underpants doesn't mean the price is the same."

"That sucks."

"Sorry."

What do you expect? It...
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So I went to IHOP with some friends late last night. I wore my old cingular shirt (it was one of those tshirts you could win) and pj bottoms cause it was a late night last minute thing. So this guy walks up to me and ask me what is wrong with his phone. I politely said that I was just here to eat some food, and told him the hours for our store. He kept bothering me. My friends just told me to go ahead and help him so we can get rid of him (We didn't want to start trouble). So he gives me the phone and I told him that it was water damage and call insurance, blah , blah, $50 deductible. The usual speech. He got mad about the whole $50 thing. He told me he didn't believe me. SO I said whatever. He says he wants to to speak to the manager. So I ...
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ok so today while i may have been yelled out and embarrased for my misuse of company time for 3 days now by 5 different people i refuse to let something like 15 minutes change my behavior at work...


there's a girl here who is in a wheelchair (snickering to myself as i write this) and she's taking calls all day like i am but she let's the guy next to me wheel himself around in it (she's going through rehab, forces to get her butt up and walking which is hard but I digress) so when he gets up and walks to tell someone something i hop right in and start wheeling myself around praying for someone to call in and give me a hard time about contracts, signal strength or something so I can shout back "I deserve your sale b/c i'm in a wheelchair!...
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...make me sad. 😢