Shop Talk

My company is trying to withhold all the commission I might make in the next two weeks before I leave.


The why should I bother stickin out the two weeks, duh?

... from my 2 week vacation... and boy does it ever suck...

I quit Cingular customer care on 07/28/2007. After four years of BS. It was the best decision of my life. You cannot stay as a CSR1 for more than two years it is a waste of time.

so this guy comes in, telling me that his sim card is "burnt up".

he'd called customer service & they told him (in his words) "they were supposed to text message this store telling you to give me one"

well, i go to look up his account, ask him for the number & the last four of his social. he tells me it's prepaid.. "okay, i need the zip code" well, the zip code he gives me is incorrect. i try telling him i have to have that information in order to see the account notes.

I point out to him that i can not GIVE him a sim card. "this is an agent store, it will be $27.25"

he goes on about the representative telling him that they were going to text message me telling me to give him a free sim card.
you're not getting it free, CS is no...
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does a FREE BLUE TOOTH ENABLED PHONE. mean that we're gonna stend u the "bluehoop" headset....get your inbred a** off my line before i send it as u requested and charge u $119.99 for a jawbone....atleast this next time i'll hear u over the tractor in the background 🤨

Heres me being retarded..

This persons password on account was password


me: can you verify your password

Cust: password

Me: yes

cust: password

Me: yes I need your password oops.. never mind 🤭


I was tired that day..

it figures that i wouldn't discover that you can see my bra through my shirt until AFTER i got to work.

15 minutes late.

this is going to be a WONDERFUL day.

😢

Because it's looks like I will be dealing with them strating next week..

who all works for them?

I'm hungry. And I'm also in the store alone. So I'm going to leave to go get some lunch, and bring it back and eat it, like I always do.

but as soon as i lock the door, Doofus walks up and:

doofus: where are you going?!

me: lunch. (i keep walking)

doofus: you can't do that! my phone won't work!

me: ...sir i've been trying to go to lunch for an hour, i'll be back in about 30 minutes at the most, please come back then.

doofus: d@mmit i said my phone won't work!

me: ..... (i get into my car)

doofus: (standing behind my car and beating on my trunk) I'm not moving until you fix my phone!

Me: (yelling out the window) I'm going to get lunch, and i'm going right now. if you're still standing behind my car when i ba...
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I was just wonder if anyone knew how to send Rings tones Via text message...

check it out. Sorry if you're firewalled its a little lewd to paste in.

http://www.thebestpageintheuniverse.net/c.cgi?u=iphone »

I got a HORRIBLE mystery shop. Now, I work in a kisok in the mall in front of the bathroom hall. I get customers who just be looking while waiting for someone in the bathroom. I had this one customer I talk to who wouldn't respond. I told her about the plans and ask her a couple of questions and she was short with me, so I just gave her the card and left her alone to talk to the next customer. She gave me a 25. She said:

"The associate did not ask enough questions to find out my needs. She recommened me a plan and a phone without finding out needs. She never tried to get me to sign up today and never mentioned accessories. I tried to get her to elaborate by being silent and I stood in front of accessories."

So, when a customer ignores ...
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Great😛 another customer wants to beat me up. Take a number lady 😛

Wow, this is one of the best calls I've taken all day.

This woman is an idiot.

She starts the call off with "This is the third time I have had to call you all and my phone still isn't working!"

Now I will point out that I am typing this and it just keeps getting worse as I type...

So she called when she got the phone saying that her SIM card wasn't in the package. They put in a research form.

She called the next day and they put in an order for a new SIM.

She called in today and started screaming at me that she hadn't rcvd the SIM yet.

What did everybody miss?

She never checked to see if the SIM was IN THE PHONE! We regularly put the SIM cards in the phone at the warehouse to make sure the phones will work. That's ...
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So I was adding a line for a customer and the mall manager came by my cart and told me to put my garbage can in my cart because they had visitors coming..(in the middle of a deal) So I put it up on my cart so it was off the floor. I continue doing what I was doing and she walked back by and stopped to yell at me about it (customer still standing here) and took my garbage can!!! To add to it we are stuck in the this stupid cart with no room to put it inside because the MALL is taking 4 months to get us our actual kiosk! We just opened this location in the middle of June. She was such a B**** about it that my customer said something to her and called her a few choice words after she left! I called my DM to warn him that he may be getting a pho...
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Coverage Maps: Maps depict approximate service areas for outdoor coverage based on computer-generated radio-frequency coverage projections and information provided by third parties, but are not a guarantee of service availability. Actual coverage, quality and availability of coverage may vary based on network problems, signal strength, your equipment, terrain, structures, weather and other limitations or conditions. Coverage is not available everywhere and may not be available in all areas depicted on these maps.

Every provider has this on there... so stop whining.

😁

This woman just came in and wanted to upgrade, which is fine, but I told her about the $18 upgrade fee, and she LOST it. Her main complaint was that she's been a customer for 1 1/2 years (OMIGAD) and she deserves something for it. I told her that they're giving her an opportunity to buy a new phone at an extremely low price in conjunction with a new contract 😁 BUT she kept going on about the D@MN 1 1/2 years of service thing, and wouldn't shut up, she just kept talking over me, so.. I slammed my hand on the desk and said "MA'AM! PLEASE!" She stopped for a second, then went BACK INTO IT AGAIN!!!!! 👿

so then I said "Ma'am, I've been going to McDonalds for 19 years, and they haven't given me anything free, so why should...
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M=me
IV=Idiot visitant

M: Hello! Is there anything I can help you with tonight?

IV: Yeah...how much is your cheapest phone?

M: Well that depends. Are you looking to purchase a phone at retail, set up new service or upgrade an existing plan?

IV: Yeah. How much does that cost?

M: ☹️ So you just want the retail price?

IV: Yeah, with service and all that you just said.

M:*Punches self in face*

IV: 🤤

M: Ok, at retail the least expensve one is eighty dollars, and with a new 2 year agreement I have three different phones that are free.

IV:I don't think you know what you are talking about you just gave me 2 different prices. (Leaves)

M: Bangs head on counter until bloody and unconcious.

What has been the most annoying/strangest encounters with customers today?

He has a 9 digit freaken password to his voicemail!!!

I got news for him, no one really cares what's in his VOICEMAIL!!!

People from Oregon 🙄