Shop Talk

I just had a family walk out of my store, get in their car... then the father came back in


BECAUSE THEY FORGOT THEIR BABY IN THE STORE


😳 😳 😳 😳

Ok, so a customer came into the store and was interested in buying an iphone. The "mom" has a 10 year old daughter with her that has autisim. And little girl kept grabbing the mom's uh . . boob. Like taking her whole hand and squeezing it, and the mom would slap her hand and continue talking like nothing happened. And she did it like 40 times while I am showing her the phone and trying to convince her to switch carriers.

So - I was paranoid that the little girl was going to reach over and give me a honk. So I kept trying to keep a good 3 foot distance from her. I have to say, I have never been more UNCOMFORTABLE during a sale in my entire life. I feel weird everytime I walk near the iphone display.

👀 SHUTTER 👀

C: I would like to see how much my deposit would be to start up service. I know I'm going to need one.

M: Sure! May I see your Drivers License or State ID please?

C: Starts rambling about every other company she's ever been with that doesn't work...blah blah blah.... 🙄

M: Ok, I am showing that we would require a $400 deposit, that is a per line deposit, and is refundable after 1 year and does earn interest.

C: (interrupts) That's ridiculous! T-Mobile and Sprint didn't require anything! Why so high?

M: I'm sorry, It doesn't tell me why. I can not see the reasons, it just tells me whether or not you require a deposit based on your credit score.

C: But, I just bought a $35,000 house with no problems, i walked righ...
(continues)

yes its my last day talking to idiots on the fon so i can send them their crappy refurbished fon, i know youll all miss me , hahahahahahaha

Last night a few minutes after I shut all the lights off, a visitant walked up to chat. This is normally a nice guy and I talk casually with him often, but he has never bought anything.

This time he just wanted to rant about how he spends $800 A YEAR on his bill and they wont GIVE him a $40 battery. Note: His phone is at least 3 years old and he could have bought a discounted phone along time ago, but does not want to resign the contract.

I went off, first I laughed at his little $800/year expense, this is not much compared to the majority of my customer base. Then I explained to him how his monthly dues are actually going somewhere, could you guess where? Maybe your service!

I love this job woo hooooo

I been in the wireless game for a while and have looked to this site for all the answers. and im just wonderin what helps you all deal with these incompetent customers these days? by the way i work for the death star out in southern cali

oh ok u bought a pc card from us 5 MONTHS AGO greeeeat!!!!! u bought a new computer....even better!!!! i should exchange your pc card because its no longer compatible...3 words....FULL RETAIL PRICE 🙄

... these two upgrades, no features.. are taking me years simply because she is having to read EVERY WORD ON THE CONTRACT.

.. this is after they called a friend to have them check their consumer reports.

... i hate mondays.

me- "do you ever use your phone internationally?"

cust- "yeah.. sometimes."

me- "what places?"

cust- "florida.. north carolina.."


.. oh dear.

Something to replace my dying slvr. I threw it in front of a customer yesterday who was considering buying our CDMA version (to show my disdain for motorola's crappy devices) and cracked the glass that protects the screen.

So i'm looking for a samsung preferably, but if theres anything cooler out there I'm open to it. I'm probably buying full retail (eBay) since I work for verizon and don't want my AT&T contract to extend.

So... you guys got any reccomendations as far as something shiny that I could get? End of life models included?

Should be renamed.


Ideas?


Mine is "Agents Vent Forum"


Password protected of course ;p

has just confirmed that either A) his head is completely up his arse , B) he has no idea what a leasing agreement is, or a combination or the both...
i told him that we havent even run a credit check today because the mall was empty which it is except for babysitter who bring the kids up here to play in the play area... his reply was if the mall was empty it would be closed.. it took everything in me not to text him back and say that mall management doesnt give a sweet damn about whether this place is empty or full because every month they are going to get rent from the tenets.. the only thing sales affects for the company that owns this place is the ability to raise rent, to resign tenets, and to attarct new tenets.. but for those of us th...
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How do you guys handle it?

One of my guys called me on sat and told me that he went to show a krzr to someone and it wasn't in the box, only a couple dummy phones. I know it wasn't him but could be 3 other people. I will probably end up paying for it because I'm the manager and have no way of proving it was stolen. How do you guys handle theft in your stores?

I know it may seem as a suprise but there is someting worse than VD....and it is FREE CELL PHONES. Why do they Suck? Let me list the ways.

1. They are usually mediocore (at best) and never last the full 20-22 monthns before they can upgrade causing customers to get pissed when they cant get another FREE phone after 9 months.

2. Customers expect every phone to be free, example: "I am a customer that has been with you since you were Bell Atlantic" (no not really you've been here less than 2 yrs) "And I use the phone for business" (wow business must be slow you are on 39.99 plan and use 76 peak mins a month)" I also have you for my landline and internet" (I dont care we are not affiliated) I have stock in you guys (thats a lie we are...
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😳

So a customer comes in wanting to pay a bill.

He has, on his shoulder, a small brown monkey.

This in itself is odd.

He's fumbling with stuff in what looks like a laptop bag and the monkey is trying to climb up his head.

At this point I hear words I never in my life expected to hear here at the BigPink:

"Excuse me, would you mind holding my monkey for a minute so I can find my wallet?"

😳

So I held the little thing. It was actually kind cuddly....

I'm still looking for the hidden cameras... 👀

if i but a sprint mogul on ebay is it possible to have it set up as a second line or would i have to buy the phone from the store or sprint.com

Please

People activate their phones from walmart so they can save fricken $10 on the razr but when there is an issue it all of sudden some how my fault that walmart sold you a bogus phone or messed up your plan or did not block something you wanted them to. Now you have spent 4 hours in and out of my store complaining but there would never have been a problem if you would have bought the phone here. Good thing you saved $10 r-tard

hello thank you for calling sprint...blah blah blah.

-in a very american voice- may i get someone who speaks spanish?

absolutely... numero uno, ocho, ocho...

-what are you doing?

i was giving you the number...

-i don't understand what you are saying...

i was giving you the number in spanish.

-click.

...recommend phonescoop to your customers to get information on phones? I've always thought if my customers are better informed about what they're getting, they're able to make better decisions.