Shop Talk

Caller calling from a "cardiovascular" business, and the redneck agent transfering them to me was like "so and so from the CALLvascule center"


lol

So I took an escalation over for one of our reps because the guy made her cry. Now, I thought I was good at hurting peoples feelings but I have NOTHING on this guy. All he did was make belittling remarks through the entire call. When I finally got all the information I thought I was going to get I told him I would call him back in a couple hours because it was going to take time to research and I would be in contact shortly. The guy just laid into me and pretty much called me everything but a white man. He was REDICULOUS. Being the nice person that I am I let him go on and on and on and on and....

Anyway. He pretty much told me towards the end that I would be stuck in a dead-end job for the rest of my life and i was doomed to failu...
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😉
I hate this mall.
I hate my coworkers (well just a couple).
I hate this ****ing hot topic across from me.

AGHHHHHHHHHH!

So....... this customer walks into my store, chatting on his phone while trying to talk to me... kinda annoying and rude, but I'm used to it.....

THEN.......

He ignores me and proceeds to discuss, in great detail, his prostate exam and colonoscopy....


AND I JUST ATE LUNCH!!!!

Don't people have any tact anymore? And who was he talking to that wants to hear that stuff??

I HAVE HAD IT!!!!! I have been in this industry for going on five years and am now a manager. I hate HATE HATE when someone walks into my store, I give my customary "Good morning! How can I help you today?" and get nothing but the vague distant stare of idiocy. No response, only a lost look. Do you think I talk just because nothing turns me on more than the sound of my own voice? NO! Then, Pablo feels the need to wander around my entire store, touching everything, taking one accessory out of it's place and moving it, so now, along with having to deal with your screaming illegitimate child (who really should be in school anyway...where is Child protective services when you need them, I also have to restock all the accessories I just spent...
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Custie just called in and asked what the monthly charge would be for using a car charger on her phone. They just keep getting better and better. 🙄

I work in a Cellular One Dealer location. We do new activations, upgrades, accessory sales and mostly payments. In the last week I have had 2 dee-dee-dees.

First, a man came in to make his payment. No problem. I pull up his phone number and then I notice he is pulling out a credit card to pay.

R - I'm sorry, sir. We only accept cash or check.

C - Well, this is a debit card.

R - Right. We cannot accept that form of payment.

C - Well, that is BS. I pay here with my debit card every month.

R - I'm sorry, but we do not do debit payments at this location.

C - I will just cancel my service and go to Verizon. (As he storms out the door)

After he left, another customer who was in the store came up to me and said that he would...
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what would be a good test to have representatives take to confirm they can still work there?

example: use the words due date, past due and total due all in the same sentence.

failure leads to death by leeching

...to pronounce "Katana"?

Seriously, today alone I've heard it pronounced as "Can-tanner" and "Catalina".

Discuss and post other hilarious mispronunciations of things related to the cellular phone industry.

Your the reason I come to this forum.. lets hear some more funny customer interactions!

This stuff is classic, I quote alot of you here in our office.

Keep it coming!

Mine for today is
cu:
"I just got this phone and it quit working"
me:
"bla bla bla understand the frusteration bla bla bla... what seems to be the problem?"
cu:
"I dropped my phone in the tub and when I took it out and dried it, it wasnt working like it was supposed too, you know, after you dry them they will work agian"
me:
" ... " *Mute on* ROFLMAO

someone robbed the store. it was between saturday night and this morning, and it was someone who used to work here. I know they USED TO work here, because I'm the only employee, and whoever it was had a key and knew the alarm code. anyway, they took a little over $25,000 worth of stuff. no cameras or anything in the store, just the alarm. (d@mn indirects) my boss ended up giving me a $1.00 raise. which is strange... but hey, I'll take it.

anyway, they took all the cash, deposits, bluetooth accessories, all the phones, gps receivers, prepaid cards, sim cards, air cards... everything but the chargers and cases. *sigh*

C - I want to get that Sony phone you guys are advertising.

R - Okay...which one?

C - The one with the music player.

R - Okay...which one? We have the W200a bar style, the W300i flip or the W580i slider.

C - The one that has a camera.

R - they all have cameras. (I pulled all three out for her to see.)

C - I want the one that is $50.

R - Okay, that is the W200a. It is $50 with a new line or upgrade and a 2 year contract.

C - Okay. I'll take it.

I pulled up her account.

R - I'm sorry, but I see you just upgraded in July and you wouldn't be eligible again until January 2009.

C - I'll sign a new contract.

R - I'm sorry ma'am, but you are already under a contract. If you wanted the phone today, you'd have to pa...
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So they are starting some new promotions to get people to work more overtime and sell more in our Telesales department which is on the other side of the building. I dont work in sales so the only reason I know this because the signs are up everywhere (including OUR side of the building).

So anyway! One of the things you can win is a Nintendo (im not sure which one)... Somehow, out of all of the "intelligent" people we have in our center, some idiot put ALL of the station numbers into the bucket, instead of JUST the ones for sales...My station got picked as a winner...I got a little note pop-up on my screen so I went to see what it was about. Apparently I cant win for 2 reasons: 1.) I'm considered management and 2.) I dont work on the ...
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So I'm sitting here, being bored, when I have a mother and her two terrors come in. Mom is nice, I'm helping her choose between a Mogul and a Treo 755, when her son punches me in the A$$. No joke, the $hit hit me square in the right cheek. Now I'm an easy going kinda girl, so I let it slide and we move over to Bluetooth headsets. BAM!! A$$ punched again. I'm looking at the mom like "aren't you going to say something?" Nope...oblivious to the flaws of her children, she just continues on her merry way. Then, we are checking out and that little mistake pulls down an entire 5 foot display case. I had to tell her to either control her children or leave the store. SHE DIDN'T EVEN OFFER TO PICK UP THE MESS!!! Forced sterilization...I'm all ab...
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don't you get?

C = Custy
ME = ME

ME = Your total due is $100

C = Well... cust care said it's only $26, and that's seperate from the $100.

ME = OK... that's fine, you can just pay this $40, and you'll be caught up.

C = No... you don't understand. The $26 is seperate. That's what they told me.

ME = Yea, I understand, I know how our billing system works. The TOTAL due on you account is $100.97, the PAST DUE balance on your account is $26. So this $40 that you want to pay will take care of the $26 that's past due. This will be just fine.

C = No... you still don't understand...

ME = Yes... I do. Your TOTAL (at this point I was panto-miming to make it easier for him to understand) balance, includes your curren...
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Ok, so I just got a call from Handset Resolution (warranty).

First question was do we honor the worry free guarentee... the answer to this of course is yes. So the CSR proceeds to tell me that a customer who purchased an orange env from us would like to return it under the WFG. No problem. She's managed to make it 29 days.

I refuse to believe that all phones break on the 29th day.

Secondly, our return policy in the store is 15 days. If it's outside of 15 days, in order for us to be able to take the return (which violates policy, but we will do it), the phone MUST have less than 500 minutes of use on it. Otherwise we get screwed when we return the equipment.

Our return policy is CLEARLY printed on the reciept. The customer s...
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First let me say, long time reader first time poster. 🙂 I had to share this story with everyone.

So this lady comes in with her nokia 2610(its a free candy bar style phone). She said that she bought the phone from us yesterday and that it was broken. I asked her what was wrong with the phone and she tells me that the phone keeps turning off after about 10 seconds. So she has to take the battery out and restart it. So I look at the phone and no obvious signs of water or physical damage. I wait for the phone to turn off. The back light on the phone turns off and the customer says, see it turned off so I need a new phone. I inform her that the phone is suppose to do that and all she had to do was press a button on the phone to turn i...
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So I am at my store, alone, and considering lunch when an evil looking woman walks into my store with a mission.

Custy: "is this At&t ?"

Me: Yes

Custy: "Im gonna argue with you" 👿

Me: 😳

So I'm thiking "what the hell did I do?"

Well Custy was pissed because she decided to do an 11 month renewal, and not get a new phone. So now her phone is busted and she's not eligible for upgrade. What's even worse is this lady must have used her brillant personallity when she called CS because there are notes all over her account saying "do NOT approve for excpetion upgrade"

That made me laugh a little

Custy: "This is rediculous, you can't have it both ways! I can't be out of warrenty AND uneligible for an upgrade! Thats...
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these old folks come lumbering/oozing into my store (not smelly, speed), and ask about our satellite service, which as indirect, we do provide. The most disturbing part was when I answered his questions (ALL OF THEM) he just sat there like he didn't hear me, or that he wanted me to say more. very unnerving. and they're just now starting their vehicle, after leaving the store 7 minutes prior to now. he started asking me about audio devices, and how things were connected. I know a little, but don't want to answer questions for a guy that won't buy, won't be appreciative, and won't know what I mean when I say "audio cable" much less RCA, red, white, line out, 1/8 in jack. GRRRRR. the problem was, I didn't have anyone else in the store, s...
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My last caller wasn't able to get onto the internet on his phone. Instead of having half of a clue and calling us (we're here 24/7), he decides to do a Master Reset on his phone. His complaint?

"I did the Master Reset, everything i've put into the phone is gone! My contacts! My pictures! My software! And I still can't get on the internet!"

He had the nerve to get snippy with me when I told him that we weren't able to put his information back onto the phone because he was dumb enough to delete it. I'm sorry, but if you're going to do that, I will call you dumb to your over-the-phone face.