Shop Talk
Customer Interactions
What has been the most annoying/strangest encounters with customers today?
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So, this MORON wants to know how he can unlock his IPHONE.... says he heard it can be done
I say I have heard it is possible. but I dont have any info...... and cant comment on it......
They he, the idiot, says "well, I guess I will go online and do it myslef so I can use it on my Sprint account...."
All I could say was good luck....
I say I have heard it is possible. but I dont have any info...... and cant comment on it......
They he, the idiot, says "well, I guess I will go online and do it myslef so I can use it on my Sprint account...."
All I could say was good luck....
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c: hi, i just talked to them and they said i need to come here to renew my phone. i need you to fix it. *shows me an ancient phone* which will eventually be removed from our service entirely.
m: well sir, if you mean customer service, basically they sent you down here to upgrade...
c: *interrupts* NO, I WANT YOU TO FIX MY PHONE
m: i can't fix your phone here sir, all i can do for you is upgrade and get you a new phone for free...
c: *interrupts* GOODBYE as he walks off.
me: ...see ya, thanks for not wasting my time
m: well sir, if you mean customer service, basically they sent you down here to upgrade...
c: *interrupts* NO, I WANT YOU TO FIX MY PHONE
m: i can't fix your phone here sir, all i can do for you is upgrade and get you a new phone for free...
c: *interrupts* GOODBYE as he walks off.
me: ...see ya, thanks for not wasting my time
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(Customer walks in wearing a 1980 women's coat with puffy sleeves and stand up collar. He is a guy)
M: Hello! Welcome to ...what can I help you with?
C: how much are your prepaid phones?
M: With minutes and activation included $150
C: So how much would it be?
M: 👀 $150
C: So how much is your cheapest?
M: $150
C: Which one is that?
(I show him phone)
C: Do you have a plain one without camera?
M: Yeah but it is a little bit more expensive
C: How much is your cheapest one?
M: $150 🤨
C: So how much will that be?
M: 😳 👀 😳 $150
M: Hello! Welcome to ...what can I help you with?
C: how much are your prepaid phones?
M: With minutes and activation included $150
C: So how much would it be?
M: 👀 $150
C: So how much is your cheapest?
M: $150
C: Which one is that?
(I show him phone)
C: Do you have a plain one without camera?
M: Yeah but it is a little bit more expensive
C: How much is your cheapest one?
M: $150 🤨
C: So how much will that be?
M: 😳 👀 😳 $150
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annoying and immature.....
m:sir im sorry to tell you that your phone is out of warranty due to damage on the phone
c:i dont care, what i want you to do is send me a new phone
m:i cant sir but since you have insurance, im sure insurance dept. can send you one.
c:no, i dont want to go with insurance coz im going to be paying for $50 and i dont want to pay anything, i fyou cant do it for free, then transfer me to someone that could
m:i could sir but if you go with the warranty department, you will be paying $115,
c:i said i dont want to pay for anything, just send me a new phone now, overnight and free of charge.
m: sorry sir cant do that
c.okay, im not going to hang up until you give me a new one, and this time i want ...
(continues)
m:sir im sorry to tell you that your phone is out of warranty due to damage on the phone
c:i dont care, what i want you to do is send me a new phone
m:i cant sir but since you have insurance, im sure insurance dept. can send you one.
c:no, i dont want to go with insurance coz im going to be paying for $50 and i dont want to pay anything, i fyou cant do it for free, then transfer me to someone that could
m:i could sir but if you go with the warranty department, you will be paying $115,
c:i said i dont want to pay for anything, just send me a new phone now, overnight and free of charge.
m: sorry sir cant do that
c.okay, im not going to hang up until you give me a new one, and this time i want ...
(continues)
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par_slim said:...
annoying and immature.....
m:sir im sorry to tell you that your phone is out of warranty due to damage on the phone
c:i dont care, what i want you to do is send me a new phone
m:i cant sir but since you have insurance, im sure insurance dept. can send you one.
c:no, i dont want to go with insurance coz im going to be paying for $50 and i dont want to pay anything, i fyou cant do it for free, then transfer me to someone that could
m:i could sir but if you go with the warranty department, you will be paying $115,
c:i said i dont want to pay for anything, just send me a new phone now, overnight and free of charge.
m: sorry sir cant do that
c.okay, im not going to hang up until you give
(continues)
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🤣 thats funny..
You should have just replaced it and let him get charged. then see what happens when he gets a fat bill
You should have just replaced it and let him get charged. then see what happens when he gets a fat bill
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yes that happens occasionally to insistent cu's who's so damn sure there phone is mint condition with it split ind half and guts hanging out...
thing is the T+C's don't mean anything if all were going to do is offer them a courtesy credit when they complain again lol
sigh...
will this ever end!
thing is the T+C's don't mean anything if all were going to do is offer them a courtesy credit when they complain again lol
sigh...
will this ever end!
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So thos guy calls me said he didn't recieve a back with his phone and his phone was lost. I told him that was waranty that sent the phone and that he has no insurance. I said how did you go through waranty? Didn't they troubleshoot? He said no 🤨
yea right
yea right
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I just got another **
This customer just called me the same thing. no insurance phone was lost went through warranty 🤨
This customer just called me the same thing. no insurance phone was lost went through warranty 🤨
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